BIGO LIVE Reviews 

984
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that the application features serious issues, including lost virtual items and unexpected financial charges. Reviewers also mentioned that customer service and staff failed to address complaints and consistently ignored support requests. Many individuals felt that the platform lacked proper moderation and transparency, leading to widespread frustration. Some reviewers were happy with the supportive community and the chance to connect with people globally. Users also appreciated finding genuine streams and interacting with individuals from various backgrounds. People noted that it serves as an entertaining way to pass the time and meet new friends from around the world.

What people talk about most

Application

Customers had negative experiences with application, consistently highlighting serious technical flaws and... See more

User experience

People report negative experiences with user experience, noting that the application feels unpolished and not... See more

Staff

Clients share negative opinions on staff, frequently describing administrators and support teams as rude,... See more

Social media

Users describe ambiguous interactions with social media, reflecting a high level of disagreement regarding... See more

Customer service

Consumers find customer service to be negative, highlighting a consistent lack of meaningful assistance and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Bigo has some good broadcasters . However there is a host named moet goddess she falls Asleep online, she does gambling by hosting raffles but going to other social media sites to name winners … BIG... See more

Company replied

Rated 3 out of 5 stars

"Honestly, I really do want to love BIGO LIVE — the community here is so lovely, that’s why I stick around. But it’s been so frustrating dealing with these issues for ages. My Insta360 Link 2 camera w... See more

Company replied

Rated 1 out of 5 stars

Bigo is good for connecting with people all over the world, and has good translation features. You can “favourite” the streamers you like and even tip them diamonds, which the streamers can conver... See more

Company replied

Rated 1 out of 5 stars

They have stolen from my bank account not once but 3 times over £300 taken . This app had made me dislike other foreigners Asians. They still won’t allow me to win on yummy they steal all my diamonds... See more

Company replied


Company details

Information provided by various external sources

Bigo Live allows you to live-stream your favorite moments, and make friends from all around the world. We enable people to showcase their talent, discover, and stay connected in a positive, healthy, and creative way.


Contact info

2.1

Poor

TrustScore 2 out of 5

984 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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2.1

All reviews

(984)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam. Total ripoff. Like all dating sites this one is a waste of money and time. Plenty of bots, fakes scammers. Don't waste your money and time. Their not real.

7 August 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Dear Jerry Bianchi,
Thank you for sharing your feedback. We are very sorry to hear about your negative experience and your concerns about the authenticity of profiles on our platform.
We want to clarify that BIGO LIVE is a global live-streaming platform for sharing talents and moments, not a dating service. We are committed to fostering a genuine and safe community.
The presence of bots, fake profiles, and scammers is a challenge we take extremely seriously. We have strict community guidelines in place and utilize both automated systems and a 24/7 human moderation team to identify and remove such accounts.
We strongly encourage our users to help us in this effort. If you encounter any suspicious profiles or activities, please use the "report" function within the app immediately. For further assistance or to report specific concerns, you can also contact us via the in-app feedback channel by going to "Me" -> "Feedback."
Your reports are invaluable in helping us maintain the integrity of the BIGO LIVE community. We are continuously working to improve our systems to prevent and eliminate these issues.
Thank you,
The BIGO LIVE Team

Rated 1 out of 5 stars

That's app very poor.Only dirty people…

That's app very poor.Only dirty people and sex workers use this app.

26 July 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We're very sorry that your experience didn't meet expectations. We have strict Community Guidelines against inappropriate content and a 24/7 moderation team to enforce them. To help us maintain a positive environment, please use the in-app "Report" button on any content or user that violates our rules. We appreciate your feedback.

Rated 1 out of 5 stars

someone is logging to my account and…

Someone logged into my account and took my 11,000 diamonds. I'm an SVIP and still haven't received any help from support.
And i changed my password so many time and he can still access to my account

19 July 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We are incredibly sorry to hear about this serious security issue with your account. We understand your frustration, especially as a valued SVIP member. Please contact our support team immediately through the "Feedback" option in the app. Provide your Bigo ID and a detailed description of the situation. This will be treated with the highest priority to investigate the unauthorized access and help you secure your account. We appreciate your patience.

Rated 1 out of 5 stars

I am a hater of bigo live because all…

I am a hater of bigo live because all girls on there will tell you to download signal or WhatsApp or zangi just to chat instead of using regular phone and I am one of those guys who were blackmailed over money and scammed by many girls and I just the site last year and all these girls want is our money and whenever you send a message to someone bigo will tell you that there's a violation word in your message and wants you to recall the message and rewrite it

BUNCH OF BLACKMAILING PEOPLE AND SCAMMERS

DO NOT EVER EVER GET BIGO LIVE.

BIGO YOU ARE THE WORLDS WORST SITE EVER

17 December 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We're very sorry to hear about your negative experience and take these matters very seriously. To protect our users, we strongly advise against communicating or transacting outside the app. Please report any suspicious activity or users directly within Bigo LIVE. Our moderation team investigates all reports thoroughly to ensure our community's safety and remove violators.

Rated 1 out of 5 stars

I don't know.

I don't know who is really hearing me. While doing my Podcast. I am a Tarot card reader and Buddhist. Fake or real people hearing me. I see 68 listening to me. Never made friends on Bigo. I finally deleted myself off there. 1 to 5 stars. I give the App 1. Don't ever buy diamonds on the app. Scams.

25 May 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your experience. We’re sorry to hear you felt unheard and disappointed. At BIGO Live, we strive to create a genuine community and ensure a safe environment. We take concerns about scams seriously—please report any suspicious activity to us. Your feedback helps us improve.

Rated 1 out of 5 stars

Bigo has been worse since it’s been…

Bigo has been worse since it’s been back on the app store. there are sex offenders that’s on the sex offenders websites they refuse to ban , people using drugs freely now on their lives , banned users remaking profiles. BIGO will tell you to report users and show them where in their rules and regulations that it says that users can’t do certain things just to not adhere to their own rules and regulations. I’m convince bigo is ran by incompetent people who fall under the category of substance abusers and predators. THIS APP NEEDS TO BE REMOVED FROM THE APP STORE. ITS GHETTO AND IS RAN BY GHETTO USERS. ITS A HANG OUT SPOT FOR WEED SMOKERS AND PEDOPHILES. STAY CLEAR FROM THIS APP. USE KICK OR TIK TOK. THOSE ARE FRIENDLIER ENVIRONMENTS. BIGO NEEDS TO REPORTED TO ALL PLATFORMS AND LEGAL CHANNELS

2 June 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We appreciate you sharing your concerns. BIGO Live is committed to maintaining a safe community and actively removes users who violate our policies. Please report any suspicious or harmful behavior directly to us so we can investigate. Your safety is our top priority, and we’re constantly enhancing our moderation efforts.

Rated 4 out of 5 stars

Good but needs better moderation

I like Bigo Live for the most part. There are a ton of cool people on here and great content to enjoy. The only downside is the moderation. Sometimes there’s a lot of inappropriate content that goes unchecked. The app could do a better job in filtering this out. Other than that, I love the live chats and how you can interact with the streamers. I’ve had a lot of fun, but they need to improve the moderation!

18 April 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your feedback! We're happy to hear you enjoy the community, content, and interactions on Bigo Live.
We understand your concerns about moderation and inappropriate content. Maintaining a safe and positive environment is a top priority. Bigo Live has a zero-tolerance policy towards sensitive or offensive content and strictly enforces our Community Guidelines.
We utilize a combination of advanced AI systems and dedicated human moderation teams working 24/7 to detect and promptly remove inappropriate content, often before users even see it. We are continuously enhancing these measures.
We encourage you to report any content or behavior that violates our guidelines using the in-app reporting tools. Your reports are valuable in helping us improve.

Rated 5 out of 5 stars

Best app for discovering new talent!

Bigo Live is my go-to app for discovering fresh talent. I love how you can easily find new streamers based on your interests, whether it’s singing, dancing, or gaming. The "Discover" feature makes it simple to explore different kinds of content, and I’ve found some incredible performers that I wouldn't have found elsewhere. I also appreciate the app’s interface – it’s clean, easy to navigate, and always responsive. Definitely my favorite place to find new talent and be entertained!

18 April 2025
Rated 5 out of 5 stars

Loving the variety of content!

Bigo Live has such a wide range of content – from games to music and cooking shows! I love how interactive the app is. The live chats make it easy to connect with streamers, and I’ve had so many fun conversations. There are a few improvements that could be made, like faster load times, but overall, I’ve been having a blast. Definitely recommend it to anyone looking for fun, live content!

16 April 2025
Unprompted review
Rated 4 out of 5 stars

Great streaming platform, but minor bugs

I’ve been using Bigo Live for a while now, and it’s mostly awesome! The streams are smooth, and the chat feature is easy to use. One thing I don’t like is that sometimes the app crashes unexpectedly, especially when I’m watching multiple streams at once. Also, there could be more filters for streamers. But overall, I’ve made a lot of cool friends and it’s definitely a fun experience!

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Bigo Lotteries Full Of Spambots

Unless you want to chat lots of women up Bigo has got an arcade of games but they use diamonds which cost real money to obtain. I must have wasted hundreds on this site with diamonds that can go within 2 minutes. Fisher is the best of a bad bunch and even this is a bad game as where on some occasions you start off good, after playing for a while the fish will suddenly become smart and dodge all the bullets you fire at them. You’ll waste all the diamonds in seconds but this is nothing when you compare it to how bad the other games are for taking all your diamonds away and hardly winning anything. Worst of all is the lotteries they do in livestreams. At one time they were alright and I would usually win on some of them but now there are thousands of spambots come in a loot the lotteries giving real people no chance of winning. Surprisingly nobody seems to notice this in chatrooms as if all these problems do not exist. The problem is getting worse due to fact that the spambots are the ones winning the diamonds allowing them to loot more expensive lotteries as time goes on. Bigo staff don’t do anything about this problem as well which is really getting out of hand. The only positive to this is the credits that I get on Google Play points for the money I’ve wasted on Bigo which has got me to the gold rank which gave me 3 months free premium subscription on Disney Plus and 2 months free premium on YouTube too. The women are also spoilt on this website by desperate men that keep giving them gifts that earns them diamonds or beans which they can even convert into real money in which they get thousands every month.

9 April 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your detailed feedback . We understand your concerns regarding the use of diamonds and the fairness of the platform's features.

Diamonds are the virtual currency used for sending gifts and participating in various activities on Bigo Live. We strive to maintain a fair environment and take violations of our Community Guidelines, including fraudulent activities, seriously.

We encourage you to report any suspicious activity directly through the app's "Feedback" section or by reporting specific users. Your input is valuable in helping us investigate and improve the Bigo Live experience.

Rated 1 out of 5 stars

Not a fun app to use

Not a fun app to use. If you even look like your having fun they give you unnecesary bans. And do not support the hosts or give credit wherr credit is due. The community is full of fake bots whondont even support the hosts only watch kn like a big brother without sending beans to the hosts. There are too many people that go on your lives that also pretent thst they will support you and just leave the livem there are too many fske people therr not looking to support one another. The bigo staff should treat hosts withbkore respect. They support more peoppe on there swearing at people then genuine nice people just having fun. It is a very toxic app

10 March 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your concerns regarding your experience with Bigo Live. We sincerely apologize for any frustration you've encountered and appreciate the opportunity to address your feedback.

Regarding the bans you've mentioned, we strive to maintain a safe and enjoyable environment for all users. If you believe a ban was applied in error, please contact our support team at feedback@bigo.tv with your account details for further assistance.
Your feedback about host support and community interactions is invaluable. We are dedicated to improving the experience for all users and will take your comments into consideration as we enhance our platform.

Thank you for bringing these issues to our attention. We hope to restore your confidence in Bigo Live and provide a more positive experience in the future.

Best regards,

Bigo Live Support Team

Rated 1 out of 5 stars

Bigo scam

I did not receive my salary due to JazzCash's daily limit restrictions. On February 7th, I successfully received one payment, but my second withdrawal was rejected because the daily limit was full. As a result, the amount was returned to the sender instead of being credited to my account. I have proof of my transaction history and withdrawal details, including screenshots, confirming that I did not receive the payment. I kindly request that my salary be resent as I urgently need the funds. Please address this issue as soon as possible. But the bigo support team have not any action.

7 February 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Dear User,

We apologize for the inconvenience you've experienced with your salary withdrawal due to JazzCash's daily limit restrictions. To resolve this issue promptly, please provide the following details:

Bigo Live ID: Your unique identifier on our platform.
Transaction Details: Date, time, and amount of the failed transaction.
Screenshots: Clear images of your transaction history and any error messages received.

Please send this information to our customer service email at feedback@bigo.tv.

Additionally, to prevent future issues, consider adjusting your JazzCash account limits or scheduling withdrawals within the allowed daily limits.

We are committed to resolving your concern as quickly as possible.

Best regards,

Bigo Live Support Team

Rated 1 out of 5 stars

My account has been banned for no…

My account has been banned for no reason and I have uploaded the ID and they do not want to unban this account as it has been banned for more than two years

11 March 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Dear User,
We understand your frustration regarding your account ban. Given the duration of over two years, we recommend contacting our support team directly at feedback@bigo.tv with your account details and any relevant information. Please note that bans resulting from serious violations may be permanent and not subject to appeal. ​

Best regards,

Bigo Live Support Team

Rated 1 out of 5 stars

Bigo created only for owners benefit

Bigo created only for owners benefit. Don’t lying to us! This game system only created for your own benefit not for us. Please don’t make money this way don’t forget you make money from us. God bless bigo owners.

7 March 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for your feedback. Bigo Live's business model is designed to benefit both the platform and its creators. Hosts can earn income through virtual gifts from viewers, which can be converted into real money. Successful hosts have reportedly earned up to $5,000 per month. We continuously strive to create a fair and supportive environment for all users.

Rated 4 out of 5 stars

good so far.

good so far.
been an officially signed host for nearly four years. where I had bad and good days. My best years in Bigo App, were 2021-2023. I enjoy doing my channel. Meeting new people. However, there are plenty of activities that I miss doing. Activities that earn bean rewards. I hope they can bring back those. It helps a lot in meeting the host's bean target.

6 March 2025
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for your dedication as a Bigo Live host over the past four years. We appreciate your feedback regarding the activities that offered bean rewards and understand their importance in helping hosts meet their targets. We are continually working to enhance the host experience and will consider your suggestions for future updates.​

Best regards,

Bigo Live Support Team

Rated 5 out of 5 stars

BIGO Live is FUN!!

This app is engaging, income generating and can hone your social skills. It helped me develop my social interaction with others

27 February 2025
Rated 5 out of 5 stars

Loveeeee it!

Loveeeee it!! I use this APP every single day, and made a lot of great friends over there. The whole vibe is so great, and the hosts are friendly, would love to recommend it to more ppl!!

19 December 2024
Rated 5 out of 5 stars

Great Live Streaming App in the region

Great Live Streaming App in the region.
Users can easily make money at home on this platform.

14 February 2025
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for your positive feedback! We're thrilled to hear that you're enjoying Bigo Live. It’s indeed a fantastic platform for live streaming, connecting with others, and earning money from the comfort of your home.

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