BIGO LIVE Reviews 

1,017
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, most reviewers were unhappy with their experience overall. Many people reported issues with the app's games, leading to unexpected loss of in-game currency and funds from their accounts. Customers also raised significant concerns about moderation, citing inappropriate content and a lack of action on reported issues. Many users advised against the app, recommending alternatives due to these pervasive problems. However, some people mentioned that the app facilitates real-time interaction and connection with people globally, fostering a sense of community. Reviewers appreciated finding genuine streams and diverse individuals, despite occasional glitches, audio issues, or discoverability challenges.

What people talk about most

Application

Reviewers express significant dissatisfaction with the app, citing numerous issues such as hidden charges,... See more

Social media

Customers had ambiguous experiences with social media, with some reviewers finding the platform a great way... See more

Product

Consumers find product to be negative, with many reviewers reporting concerns about diamond deductions and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many expressing significant dissatisfaction... See more

Staff

People report negative experiences with staff, citing instances where hosts were abusive, kicked them out of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

An international communication tool for live streaming that allows users around the world to interact in real time and enjoy a wide variety of genres.

Company replied

Rated 3 out of 5 stars

We as this website generation now we need to do better we need to get rid of the AI off the app we need to change our platform and make it more better for people and for our fans and make it more bett... See more

Company replied

Rated 1 out of 5 stars

They have stolen from my bank account not once but 3 times over £300 taken . This app had made me dislike other foreigners Asians. They still won’t allow me to win on yummy they steal all my diamonds... See more

Company replied

Rated 1 out of 5 stars

My partner couldn't able to get the money from the beans he cashed out. We had to wait for 2 weeks only to get the payment failed message which is weird because att the payment details are correct. Th... See more

Company replied


Company details

Information provided by various external sources

Bigo Live allows you to live-stream your favorite moments, and make friends from all around the world. We enable people to showcase their talent, discover, and stay connected in a positive, healthy, and creative way.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

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2.2

All reviews

(1,017)

179 reviews in the last 12 months

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Rated 4 out of 5 stars

Into the wonderful

Initially I was greeted to the main screen which seem to have a lot of dancing women, honestly it's a bit sus because this is my first impression. The more you use the app you find communities of people, those who are lonely, those who just need to vent their day to day. You meet people who stream at work, from deli workers to tattoo artists. You meet comedians who have social commentary, you meet the flamboyant and the wonderful. Bigo is more than the first page. If you're alone, you can talk to complete strangers and talk to them. When you stay longer, you discover digital communities. One thing I would change is that first page, probably need to have a video or welcome to Bigo page. Theirs some complex bean and diamond systems with different values for different countries? Which seems to be a worry for streamers.

3 August 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for your insightful feedback and for being an active member of the Bigo Live community. We're glad to hear that you've discovered diverse and engaging content beyond the initial interface.
Regarding your suggestion for a more welcoming homepage, we appreciate your input and are continuously working to enhance user experience. Your idea of introducing a welcome video or page is valuable, and we'll consider it in future updates.
As for the Beans and Diamonds system, it's true that these virtual currencies are integral to the platform. If you have specific concerns or suggestions about the currency system or any other aspect of the platform, please feel free to share them with us at feedback@bigo.tv. Your feedback is instrumental in helping us improve the platform for all users.
Thank you once again for your thoughtful comments and for being a part of the Bigo Live community.

Rated 1 out of 5 stars

Fraud Victim Seeking Assistance

I've been a victim of fraud on BIGO LIVE since September 1, 2022. Despite reaching out for help, I haven't received clear guidance. The support team provided an email address for direct contact, but I need assistance in drafting a formal letter to my bank. I hope BIGO LIVE takes security issues more seriously and improves their customer support.

23 July 2024
Rated 1 out of 5 stars

Absolutely joke of a site

Well bigo has knocked my ranking down without any reason or explaination. Getting content violations for absolutely no reason too. People stay away and dont waste your cash on a rip off site. There is no after/customer care. No complaint procedure where you actually get a valid response. The rating on trust pilot is true to its word. POOR. Had quite a few of my post banned for no reason at all. Some post were of me in real time footage but yet bigo still put restrictions on them saying non real footage. Violations for keeping fit doing weight lifting post. Fully clothed from head to toe by the way. Arms legs the lot covered lol and yet those who post half naked sexual content are fine. Total scammers app fraud the lot. Absolutely joke of a site. Keep getting banned for sitting quiet on a live. Well when your sat waiting for people to join your live and you are sat alone. Then off corse I'm going to be quiet.According to bigo live it is illegal to be quiet while live streaming lol.
Had more than 600 beans taken from my account on bigo with no explanation what so ever. It cost me money for diamonds and beans which were basically stolen from bigo live it's self. If I could give it -100 instead of 1 star then I would

16 July 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We sincerely apologize for your frustrating experience. We're actively reviewing our content moderation policies to ensure fairness and consistency. Your feedback is invaluable, and we're investigating the issues you've raised, including the unexplained bean deduction. Please contact our support team at feedback@bigo.tv for a thorough review of your account and to address your concerns directly.
We're committed to improving your experience on BIGO LIVE.

Best regards,
BIGO LIVE Team

Rated 1 out of 5 stars

Bigo don’t deserve any star. Monster 👹

Bigo don’t deserve any star. They are monsters. Bigo sucking people hard working money for bigo benefits. Together we need to stand and protect people losing money on their game. I would like to request everyone stop their recharge. Our unity can stop this monster 👹 Bigo.

11 July 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We're deeply concerned by your feedback and take it very seriously. Our aim is to provide a fair and enjoyable platform for all. We'd like to understand your specific concerns better to address them properly. Please email us at feedback@bigo.tv to discuss your experience in detail. We're committed to continuous improvement and appreciate your input.

Sincerely,
BIGO LIVE Team

Rated 1 out of 5 stars

Malicious hub Bigo Live-headed by Jannat Khan

Bigo Live used to be a place for great content, but it's now overrun with prostitution rings, particularly by Jannat Khan, who used to be on Tango Live. The platform is exploiting young people with its gifting system, ruining their futures. Issues like adultery and exploitation are widespread. Besides Jannat Khan, others like Aisha are also involved. Instead of wasting thousands on Bigo Live, consider donating to those in need.

15 June 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We appreciate your candid feedback and take these concerns very seriously. We're actively investigating the issues you've raised, including the specific accounts mentioned. Our team is committed to improving content moderation and user protection.
We encourage you to report any violations through our in-app tools. For a more detailed discussion, please email us at feedback@bigo.tv. Your input is crucial in helping us create a safer, more positive environment for all users.
Thank you for bringing this to our attention.

Sincerely,
BIGO LIVE Team

Rated 1 out of 5 stars

100% scammers

100% scammers ! And porno
Bad people one day receive your bad karma! Or go to prison!
After bigo watch or broadcastering many mental problem people! Need to shut down!

9 July 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We take your concerns about scams and inappropriate content very seriously. Our team is constantly working to improve our platform's safety and content moderation. We'd like to understand your specific experiences better to address these issues effectively.
Please email us at feedback@bigo.tv with details. Your input is valuable in helping us create a safer environment for all users.
Thank you for your feedback.
Sincerely,
BIGO LIVE Team

Rated 1 out of 5 stars

Bigo needs investigating

They allow the solicitation of intentional pornagraphic content the app is 17+ so it's illegal women are being allowed to do this for the last 5 years I have been on there. When you report the issue you always get the same automated message saying their are taking your report seriously. It's just a lie as the woman are still sitting thier doing their dirty content. When innocent host like myself get banned just for taking 5 minute breaks or just for no reason at all sometimes. Its the Most unfair most toxic app ever and don't get me started on the 1000s of scammers, predators and toxic communities that use bigo so sad they allow this behaviour and also they pay thier host less than 50% of what you actually earn on the platform stay away it's so bad this has been happening from 2019 -2024 this day and I'm just sick of it.

3 July 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We sincerely apologize for your negative experiences on BIGO LIVE. We take all reports seriously and are actively working to improve our content moderation and user protection measures. We're committed to creating a safe, fair environment for all users.
Please email detailed concerns to feedback@bigo.tv. We're reviewing our policies and enforcement procedures to address the issues you've raised. Your input is crucial in helping us enhance the platform's safety and user experience.
Thank you for your feedback.
Sincerely,
BIGO LIVE Team

Rated 1 out of 5 stars

It's a chinese Spyware app which can…

It's a chinese Spyware app which can spy on phone . It is linked with yy industries chinese company . This app is scam 😒 they push adult content to attract mens. There product is basically womens as host who are basically scammers on this app and they sell to. mens ,that's there business model. Why google 😕 allows such apps on play store 🤔 because they get commission dirty google company and bigo live .stay safe

7 June 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We appreciate your feedback and take your concerns seriously. BIGO LIVE is committed to user safety and privacy. We have strict content moderation policies and do not condone any illegal activities on our platform.
We're continuously improving our security measures and content guidelines. If you encounter any inappropriate content, please report it immediately.
For more detailed information or to discuss your concerns further, please contact us at feedback@bigo.tv.
Thank you for helping us improve.
Sincerely,
BIGO LIVE Team

Rated 1 out of 5 stars

This app pushes LGBT on their customers…

This app pushes LGBT on their customers and I we all need to fight against it and stop using apps that push it

1 June 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Dear user,
At Bigo Live, we strive to create an inclusive platform that welcomes all users, regardless of their background or identity. Our goal is to provide a diverse and respectful environment for everyone.
If you have specific concerns, please email us at feedback@bigo.tv. We value all feedback and are committed to continuously improving our user experience.
Thank you for your input.
Sincerely,
Bigo Live Team

Rated 1 out of 5 stars

Bad management administration

The management and administration are awful.They do not take responsibility when they get things wrong and people lose diamonds.The beasts game has no instructions and steals coins.
The whole things are farce.

30 May 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We sincerely apologize for your negative experience. We take your concerns about diamond loss and game instructions very seriously. We're actively working to improve our management, game clarity, and user support.
Please email us at feedback@bigo.tv with specific details about your issues. We're committed to addressing these problems and enhancing your experience on BIGO LIVE.
Thank you for your feedback.
Best regards,
BIGO LIVE Team

Rated 1 out of 5 stars

Still banned and still getting the same…

Still banned and still getting the same run around from different people in customer service to not responding at at to an email but will respond to a review. Smh Again I gave them all they asked for and more but to no avail. 3years a waste of time do better

20 May 2024
Unprompted review
Rated 5 out of 5 stars

I think this is the best app on the…

I think this is the best app on the planet I was bullied by a agent and then another agent came and helped me out this is the best networking app on the planet and I cant wait to full partner with the influencer program

20 April 2024
Unprompted review
Rated 1 out of 5 stars

David Xueling Li Is the mastermind of…

David Xueling Li Is the mastermind of the scams in this app. He is the CEO of this dodgy app and she shall be responsible for all this scams, stolen identity to happen. Why she? Because he has no balls to face or talk to the consumer. He left lower management to face abuse by genuine consumers. Their legal team is also full of crap as they don’t even speak English. All copy paste templates. Chinese communist spying people around the world and what makes it more dodgy is, the CEO is declaring Singapore as its main office. lol they are from china, and what Singaporean call china people, china cibai😂😂. They are bunch of scammers that don’t even help consumers when in need. They took personal ids of host for verification checks while they cannot help innocent people being scammed in this app. We must ensure this app MUST take responsibility to protect and assist VERIFIED HOST in any reported case.

Australia also have many dodgy admins like Patrick, Angel, Alfie, Minnie, Alexandra, Bob, and many more. They enjoy taking innocent money from people that they don’t deserve. If you don’t believe me, try joining their monthly meeting online and try go against on their meeting when something you find not right and try to fight for it. They will ignore you like a cockroach. They don’t like dramas but they themselves create dramas. They are not good people, talk nice in front while at the back like witches.

To you David xueling li, a big 🖕to you. We will all see you in court soon. There are many dodgy things you guys do in Australia illegally you china cibai. BIGO live will be the next app to be banned in Australia. If US can do it to tik tok. Australia should not have any issues. I have so many evidence to shut you guys down like a rats in the drain. For those admins, account manager, enjoy stealing money from innocent people who is trying to make a living. Hope one day you will choke from paying using dirty money to pay for you food/groceries.

To new consumers, advice is, always read reviews before downloading this app. Oh yeah by the way guys, current reviews on BIGO for App Store are all fake, they are rewarding hosts 800 beans for self putting good feedback on themself. They even block my reviews on App Store for being honest lol.

14 April 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We deeply regret your negative experience with BIGO LIVE. We take all allegations of misconduct very seriously and are committed to maintaining a safe, transparent platform for our users.
We'd like to address your concerns directly. Please email us at feedback@bigo.tv with specific details about your experience. Our team will investigate thoroughly and take appropriate action.
We appreciate your feedback and are dedicated to continuous improvement.
Sincerely,
BIGO LIVE Team

Rated 1 out of 5 stars

Extreme Censorship

I Have Been Banned For 10 Years On This App
I Created My Account Yesterday
I Don't Understand Why My Ban Is So Strong
This Year Is 2024 I Can't Post Or Comment Until The Year 2034
I Am Uninstalling This App Because There Is No Point Being On Here

30 March 2024
Unprompted review
Rated 1 out of 5 stars

frivolous and bad app that tricks its…

frivolous and bad app that tricks its users into buying large amounts of diamonds and then play them in the casino and get rid of their money.

6 March 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We understand your concerns regarding diamond purchases and in-app games. Bigo Live offers various features, including virtual gifts and interactive games, to enhance user engagement. Users can purchase diamonds to access these features, and participation is entirely optional.
Bigo Live strictly prohibits gambling activities on its platform. If you encounter content that violates our guidelines, such as gambling, please report it to us immediately. You can email details and any relevant screenshots to feedback@bigo.tv.
We are committed to providing a safe and enjoyable experience for all users. Your feedback is valuable in helping us maintain the integrity of our platform.

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