I had a very positive experience buying my car from Big Motoring World. Hesam on the sales floor was helpful and professional throughout the process. Rich from the finance team was also very he... See more
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Location
Switch locationBig Motoring World, Great Eastern Road, EN8 8DY Waltham Cross, Greater London, GB
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See what reviewers are saying
We are very pleased with the service provided by Ahmed (sorry if I have got his name wrong). He is originally from Iraq and spent the whole time with us, patiently explaining the differences and... See more
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The car I viewed wasn't very clean inside, which put me off, and the paintwork touch-ups were clearly visible—all this on a car priced at £18,000. The staff pressured me to purchase a paid warranty pa... See more
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Reserved the car we wanted online and arranged an appointment for 12pm. Arrived at 11am so expected to wait, the car was inaccessible as it was parked two rows back. Having reserved it, l would have t... See more
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Company details
Written by the company
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Contact info
Big Motoring World, Great Eastern Road, EN8 8DY, Waltham Cross, Greater London, United Kingdom
- 01634 248638
3.8
Great
13K reviews
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Spent time at the Enfield branch
Spent time at the Enfield branch, test drove the car I'd reserved online, car was littered with dashboard warnings - tyres, brakes. Was advised by the salesperson that these would be rectified before I drove away. Completed the paperwork, couple of hours later drove away, it wasn't until I refuelled that I noticed the warning lights were still present. Called the branch the next day, was told to bring it back - not practical as it's a 5 hour round trip, used their app to book a local repairer, they spent a hour or so diagnosing the faults, but were not able to rectify as they said it needs to be looked at by a Mercedes-Benz repairer. Attempted to book in with my local MB but was told that Big Motoring World cap the labour rate they would pay and any difference would need to covered by me!! Fast forward two weeks now, several attempts to have Big Motoring World sort this out, they throw obstacles at you left, right and centre - use the ticketing system, can't speak to a manager, it's in the system.... terrible customer service.
8 July 2026
Unprompted review
Reply from Big Motoring World - Enfield
Hi AJ,
Thank you for taking the time to share your experience. We're very sorry to read about the issues you've encountered following your purchase and understand how frustrating this situation has been, particularly given the distance you live from our Enfield branch.
This is not the level of service we aim to provide, and we're sorry to hear that the warning lights remained on after you were advised the necessary work would be completed before collection. We also appreciate the inconvenience you've experienced while trying to arrange repairs and the frustration caused by the communication you've received.
I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest Regards,
Big Motoring World
Very impressed with Motoring World!
The buying process at MW was so smooth and organised. Umut was very professional but also friendly and made us feel comfortable. We also received great handover from collections but don’t recall the name of who helped us! Great set up with very good staff. Thankyou!
18 July 2026
Reply from Big Motoring World - Enfield
Hi Jan,
Thank you for your amazing 5-star review!
I will pass on your feedback to Umut and the collections team.
Kindest Regards,
Big Motoring World
Bought a car here
Bought a car here, and just 15 days later found structural cracks on all alloy wheels — clearly painted over and hidden before sale. These are dangerous, illegal defects that make the car unroadworthy.
Reported the issue and waited 1.5 weeks — only got lies, excuses and no action. They refuse to take responsibility, even though this violates the Consumer Rights Act. I’ve wasted extra money on insurance/cover for a car I can’t safely drive.
Do not buy here: they sell faulty, concealed-damage cars and offer zero support.
1 July 2026
Unprompted review
Reply from Big Motoring World - Enfield
Hi Aveer,
We are very sorry to hear about the issues you've encountered with your vehicle and the subsequent difficulties in resolving them. It's concerning to learn about the structural cracks and your experience with our after-sales support.
We understand how frustrating it must be to feel that your concerns have not been adequately addressed, especially regarding safety and compliance with consumer rights. We take all feedback seriously and are disappointed that your experience has fallen short of expectations.
Kindest Regards,
Big Motoring World
10/10 would recommend to a friend
All the staff were very helpful and Emrah’s good sense of humour set us right at ease! Couldn’t be happier with the car as well as the extra warranty with it, thanks! :)
18 July 2026
Reply from Big Motoring World - Enfield
Hi Harry,
Thank you for your 5-star review!
I am pleased to hear that you had a positive experience with us!
Kindest Regards,
Big Motoring World
Reply from Big Motoring World - Enfield
Hi Bastiaan,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Car shopping made simple
Mohammed (and Ian) were amazing today: patient and understanding, knowledgeable and clear with the car information and details. I would highly recommend getting a car here. Very pleased with my new purchase
18 July 2026
Reply from Big Motoring World - Enfield
Hi Katie,
Thank you for your 5-star review!
I will pass along your lovely feedback to Mohammed and Ian!
Kindest Regards,
Big Motoring World
The whole process is based on pressure…
The whole process is based on pressure sales. It is dragged out to try to flog warranty and care products. The 200 point mechanical checks performed failed to pick up that the key did not work. Trying to get the spare key fixed has involved 6 calls,3 emails and is at present unresolved. Experience is highly stressful. Nobody cares about the customers.
17 July 2026
Unprompted review
Reply from Big Motoring World - Enfield
Hi Barrie,
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience has left you feeling frustrated and disappointed.
We appreciate your comments regarding the sales process and are sorry that you felt under pressure. While we do offer optional warranty and vehicle care products, these are intended to provide customers with additional choice, and we regret that this was not how your experience was perceived.
We're also sorry to hear about the issue with your spare key and the difficulty you've experienced in trying to get this resolved. We understand how frustrating it must be to have made multiple calls and emails without reaching a satisfactory outcome.
Providing excellent customer service is important to us, and this is not the experience we want our customers to have. Thank you again for your feedback, which helps us identify areas where we need to improve.
Kindest Regards,
Big Motoring World
The staff were all friendly
The staff were all friendly , extremely polite and knowledgeable.
17 July 2026
Reply from Big Motoring World - Enfield
Hi Karen,
Thank you for your 5-star review!
I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
Brilliant customer service
The two people who helped with my purchase were Marius in Sales and Shaz in collections. Both were incredibly helpful and made the process incredibly smooth. Marius was great and explained everything to me and was very patient when I needed to test cars to see if I could fit in them (I'm 6'4). I felt extremely secure with Shaz in collections as he explained everything succinctly and made sure I didn't leave without knowing everything about the process. Both offered brilliant customer service and were a credit to the brand.
17 July 2026
Reply from Big Motoring World - Enfield
Hi Ben,
Thank you for leaving us a 5-star review!
I am pleased to hear that you had such a positive experience with us! I will be sure to pass along your lovely feedback to Marius and Shaz.
Kindest Regards,
Big Motoring World
Anderson was a great man
Anderson was a great man. Very helpful, he answered all my questions and made my mind clear. Thank you Anderson 🙏
14 July 2026
Reply from Big Motoring World - Enfield
Hi Mr Cicek,
Thank you for your lovely 5-star review!
I will pass on your feedback to Anderson.
Kindest regards,
Big Motoring World
Decent Cars Horrible Warranty
The car we bought is in good condition, and they have a wide selection of cars; although "good condition" can be subjective since the air con broke down after 1 month of use.
But the warranty is TERRIBLE! Absolute SCAM! DO NOT BUY THE WARRANTY.
The salesperson told us it would have been all quick and easy to manage faults and claims via the app, but it's an absolute nightmare, 1h+ long waiting times on the phone, no replies, it takes weeks to repair the simplest problem. Please do yourself a favor and avoid the warranty they propose you at all costs!
27 May 2026
Unprompted review
Reply from Big Motoring World - Enfield
Hi Jaco,
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the condition of your vehicle and the range of cars available, although we are sorry to hear about the issue you experienced with the air conditioning.
We are also sorry that your experience with the warranty process did not meet your expectations. We understand how frustrating it can be when you are trying to resolve a vehicle issue and experience delays or difficulties with communication.
We aim to ensure that any optional products are explained clearly at the point of purchase so customers can make an informed decision. We take feedback regarding warranty experiences seriously and will share your comments with the relevant teams and providers to help improve the customer journey.
Kindest Regards,
Big Motoring World
The salesman Ahmed Al-Shaheeb was…
The salesman Ahmed Al-Shaheeb was really helpful and patient with all my questions and explained everything clearly. He gave us good experience while I was doing test-drive which made my decision easier. Grateful for everything.
11 July 2026
Reply from Big Motoring World - Enfield
Hi Mr Vasyl Paseniuk,
Thank you for your amazing 5-star review!
I will pass on your feedback to Ahmed.
Kindest regards,
Big Motoring World
Great experience
I had a great experience with Mert and Shaz who made the whole process really smooth.
All good things to say so far so no issues here.
7 July 2026
Reply from Big Motoring World - Enfield
Hi Mohit G,
Thank you for your amazing 5-star review!
I will pass on your feedback to Mert and Shaz.
Kindest regards,
Big Motoring World
Good service
Good service, stress free staff very polite, I recommend, this was my 3rd purchase and I’m very happy with it
6 July 2026
Reply from Big Motoring World - Enfield
Hi A Rodrigues,
Thank you for your great 5-star review!
Kindest regards,
Big Motoring World
The service from collect was the only…
The service from collect was the only good service we received. The first time we arrived we had to wait over hour and half to see the car we reserved only for them not to know where it was. I had seen another car which I was interested in sales was good however when asked if we could reserved this one. So we could go home and finalise some bits. They said we couldn’t for them just say the next day for us to that so we could buy the car. We were constantly told different things at different points throughout the process. The good service we received was from the team at the collection point.
5 July 2026
Reply from Big Motoring World - Enfield
Hi Mrs Bucolo,
Thank you for your review.
We are sorry to hear about your experience during your purchase, particularly with the waiting times and the confusion regarding the car you reserved. We also regret that you received inconsistent information throughout the process.
I have passed this on to Management at Enfield so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest regards,
Big Motoring World
Served a lovely customer experience…
Served a lovely customer experience from Gabriel.
30 June 2026
Unprompted review
Reply from Big Motoring World - Enfield
Hi Mohamed,
Thank you for your great 5-star review!
I will pass on your feedback to Gabriel.
Kindest regards,
Big Motoring World
Excellent service from the Waltham Cross team ..
Excellent service from the team at the Waltham Cross branch. We knew what we wanted and the team made it very straight forward in purchasing it.
Mo and Shaz are worthy of a mention making us valued customers and the whole process a pleasurable experience.
The car its self is exactly as described and a dream to drive.
2 July 2026
Unprompted review
Reply from Big Motoring World - Enfield
Hi Keith B,
Thank you for your amazing 5-star review!
I will pass on your feedback to Mo and Shaz.
Kindest regards,
Big Motoring World
I booked a test drive for a car based…
I booked a test drive for a car based on its price and condition. A day later, the price went up by 1.5k! Luckily, I checked the ad before my appointment and avoided wasting half a day of travelling.
2 July 2026
Unprompted review
Reply from Big Motoring World - Enfield
Hi Martin,
We're sorry to hear that this happened, and we understand your disappointment.
Our prices are checked against the market value and adjusted each day automatically. Car prices may go up or down on any given day. For this reason, we highly recommend you place a fully refundable £99 deposit to hold the car (at that price) for 3 days.
We apologise for any disappointment that may have been caused.
Kindest regards,
Big Motoring World
Outstanding service
Outstanding service, especially Marius. He was incredibly knowledgeable, patient, and easy to deal with throughout the process. It was a genuinely great experience.
2 July 2026
Reply from Big Motoring World - Enfield
Hi Mrs Drew- Davis,
Thank you for your amazing 5-star review!
I will pass on your feedback to Marius.
Kindest regards,
Big Motoring World
They are the best
They are the best. I had my last 3 cars from them. The cars were amazing. The staff is very helpful.
25 June 2026
Unprompted review
Reply from Big Motoring World - Enfield
Hi Bogdan,
Thank you for your fantastic 5-star review!
Kindest regards,
Big Motoring World
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