Big Motoring World - Enfield Reviews 

Sales person- Has was very helpful, I was well informed.

Please read the bad reviews and take note - we wasted 4 hours on our first visit, and 5.5 hours on our second visit. We still did purchase the vehicle (hence the two stars and not 1) but the whole experience was AWFUL.

We had a very disappointing and concerning experience with Big Motoring World Enfield.
We initially visited to test drive a car and ended up placing a £500 deposit on a vehicle late in the evening. The process felt rushed, and we were asked to sign documents twice without anything being properly explained or given time to review.
When we got home, we discovered the contract stated we had been informed about a recall on the vehicle — this was never mentioned to us. Had we known, we would not have placed the deposit. This felt like a serious lack of transparency.
We returned a few days later and, after speaking to a manager, chose a different vehicle. However, the issues didn’t stop there. The car was advertised online with a value of £36,106, but when we came to collect it, we were told it actually exceeded £40,000 and was subject to luxury car tax. This directly contradicted the listing and influenced our decision to buy.
After a long discussion, we were offered £300 goodwill and a refund on the warranty, but only after pushing the issue.
Overall, this experience involved poor communication, being rushed into signing documents, and misleading information on both vehicles we considered. I would strongly advise others to thoroughly check all paperwork and not feel pressured during the process.

Bad after service
Been trying to sort out issues with my car from big motoring world for 2 months
Would not recommend
Warranty is useless

Stop pushing the warranty. It is flipping exhausting and from working from a bank I know it's about the commission.

Friendly advisor no pushing for a sale

The service not good as agreed I bought a car it had some black marks and some white marks on the driver seat he told me it will cleaned I mentioned that to the rep about it nothing was done when I came to collect the car I gave him a weeks time still nothing was done

I like the showroom, the selection of cars and pre purchase service.

However pne payments were done, i felt i was just being bounced from counter to counter.

And on collection i was seen 90 mins after my appointment time

Good selection of vehicles on site.Have purchased 3 vehicles over the past few years.Found the staff helpful and polite.Your warranty is absolutely disgusting and not worth the money as we were told that we would not be paid anything because it was due to wear and tear.We paid £1400.00 for the warranty and were told that it covered all potential issues.Suggest that you remove all of your warranty advertising and be truthful with customers.

My name is Hasan . Around 5 months ago, I visited Big Motoring World - Enfield to purchase a car. At first, everything seemed very positive. They offered tea and coffee, and during the sales process, they make you feel comfortable and valued.

However, things changed completely after I purchased the car. I bought a Mercedes-Benz E-Class and, trusting the company, I also purchased their 3-month warranty along with an extended warranty.

After 4 months, a serious issue appeared. I later found out that both the front and rear brake discs were worn out and close to their limit, which is a major safety concern.

I contacted the company immediately. They guided me through some steps and directed me to certain garages, but those garages were giving appointments 2–3 weeks later just for inspection. Even after explaining that this was urgent and related to the braking system, no quick solution was provided.

I was left going back and forth between Big Motoring World - Enfield and the garages, with no one taking responsibility. I am currently forced to use the car in an unsafe condition.

When I spoke to the branch manager, I was told, “there is nothing we can do.”

I deeply regret buying a car and warranty from Big Motoring World - Enfield. I would not recommend them to anyone, and I will never purchase a car from them again.

Excellent assistance from your guys from the start including arrangements for the part exchange & the financing package. My new car is great too!

Great service

Booked appointment, arrived on time. No one to serve and getting delayed. Reached out to reception and received response “we don’t book appointments here”
Left without seeing the car. Made unnecessary journey despite having an appointment!

I was very pleasantly surprised by the professionalism and courtesy and transparency of the whole process as well as the friendliness of the staff. I've always found buying cars a bit of a stressful experience as there is a lot that can go wrong but I can honestly say that the experience was great from start to finish. Daniel the sales rep was professional and took me through the details of the car, the car was exactly as I was expecting it from the advert and from the conversation I'd had on the phone before coming over. After the test drive, I was happy with the car, they charged it for me and did a full valet and clean, the payment process and paperwork side of things was very polite and professional from all members of staff that I dealt with. I also felt I got a very fair price for my part exchange vehicle and on the new vehicle that I bought. I definitely recommend the company and wouldn't hesitate to use them again.

I visited the Enfield showroom and it’s easy to get to with plenty of car choice to browse. There is a clean waiting area where you can get a coffee and the staff are all friendly and not at all pushy. I didn’t purchase on the day as the visit was part of researching potential cars and the team made it easy and simple to review.

Not great from the get go apart from having a coffee - found all staff very rude unwelcoming and unapproachable. Messed about with price and then got very shirty when refused any "add ons" we had to see ourselves out of the place !! After spending a substantial amount of money coming away instead of feeling happy about our new purchase feeling flat, deflated and regretful. Will
Not use again and neither will our friends or family.

Nice car. Good price, salesman let the team down.
Was giving incorrect ambiguous information and was far more interested in his Finance commission than he was in actually showing and selling the car.
Didn’t have any trust in him or what he was saying.
Great shame. Left the place and purchased a car elsewhere same day.

Very polite. Fair deal