Big Dog World Reviews 

1,527
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

If you're searching for a pet store that offers both convenience and high-quality products, look no further. This store has been a game-changer for me as a pet owner, with their extensive range of top... See more

Rated 5 out of 5 stars

Recently bought smaller bag of Tribal to try when camping. Both dogs on a raw food diet but I can’t carry much frozen food in small freezer. They like Tribal so much I’ve invested in a large bag whic... See more

Rated 1 out of 5 stars

I ordered a fairy expensive ball £6:45 the one in the picture is purple the one i received is green, green is the colour of grass, grass is where no doubt the ball will be lost within days as soon as... See more

Company replied

Rated 3 out of 5 stars

Some of our order was cancelled and the first we knew about it was in the form of a refund after the other items had been dispatched. Would have like to have been offered an alternative, same product... See more

Company replied

Company details

  1. Pet Store

About Big Dog World

Written by the company

The UK's leading specialist in supplies for large and giant breed dogs.

Britain's Friendliest Business - 2014 Semi-Finalist.
Young Business of the Year - Winner (2011 Surrey Business Awards).

Premium dog food at discount prices from brands such as James Wellbeloved, Eden, Arden Grange, Orijen, Acana, Carnilove, Tribal, Taste of the Wild, Barking Heads and Nature's Menu, all with Next Day delivery.

Large size accessories including dog collars, harnesses, beds, coats and more. Tough dog toys and chews, plus products for health, grooming and training.

Great value prices and friendly reliable service!

Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(1,527)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company to do business with

Excellent company to do business with, a very happy and impressed customer. I was struggling to get a supply of my usual puppy food and came across the Big Dog World website, not only was the food in stock, it was delivered the next day. Thank you for your efficient service which can be a rare find these days!!

8 October 2020
Big Dog World logo

Reply from Big Dog World

Thank you so much Michelle. Your feedback is very much appreciated. We hope you will become a regular customer :-)

Rated 5 out of 5 stars

Cannot praise highly enough

I don't really want to give this review 5 stars but it is not possible to give them 10 as I would prefer! Excellent company to deal with. Not the first time I have bought something from them. Reliable, helpful and retain the personal touch.

7 October 2020
Unprompted review
Big Dog World logo

Reply from Big Dog World

Thank you so much for your lovely review. It means a lot. Please get in touch if we can help with anything else.

Rated 5 out of 5 stars

Superb!

I can't praise the Big Dog World staff enough; excellent advice prior to purchase from individuals that were knowledgable both of the products and 'big dogs'. Once placed, my order was processed and dispatched on the same day; it was delivered on the next working day. I was delighted with the dog collar which delivered everything promised on the website write up and more. Very simply, a faultless transaction.

3 October 2020
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Ordered my dog food twice now as very happy with how quickly it arrives

30 September 2020
Unprompted review
Rated 5 out of 5 stars

What can I say Wow what service

What can I say Wow what service, we ordered a bag of Acana fish flavour in the Sunday it was delivered on the Monday such excellent service I have already told 3 friends about this company it’s brilliant
Thank you so much we will be back again xx

11 September 2020
Unprompted review
Rated 1 out of 5 stars

Not impressed with delivery took a…

Not impressed with delivery took a while no notification either

25 August 2020
Unprompted review
Big Dog World logo

Reply from Big Dog World

Thanks for your order and I'm sorry to hear that. I can see your order was delayed with Royal Mail so I can only apologise. Best regards, Neil (Big Dog World)

Rated 5 out of 5 stars

Excellent service

Excellent service, quick dispatch, brilliant prices.will deffinatley but again. Highly recommend.

14 August 2020
Unprompted review

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