Biblio Reviews 

35,093
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 343 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, often finding books in excellent condition and as described, even for rare or out-of-print titles. Many people appreciate the great prices, noting that the company offers affordable options compared to other sellers. Reviewers frequently highlight the fast and reliable delivery service, with items often arriving quicker than expected and well-packaged. However, some customers experienced issues with their orders, including books not being delivered, receiving incorrect tracking information, or descriptions of book conditions not being entirely accurate. A few people also mentioned a lack of communication regarding delivery status and difficulties with refunds for undelivered items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and speed of... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the ease of ordering, fair... See more

Quality

Customers had positive experiences with quality, often receiving items in excellent or perfect condition,... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the reasonable and fair... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's always great doing business with this company! However sometimes the description of the book's condition is not as accurate as it needs to be. Other than that I highly recommend doing business wi... See more

Rated 4 out of 5 stars

If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said... See more

Company replied

Rated 5 out of 5 stars

The publication I wanted has been out of print for more than 50 years. Biblio sold me a reprint which was acceptable to me. I only wanted to know what was written in that tome. All in all I'm v... See more

Rated 5 out of 5 stars

I have never been disappointed by biblio. Books are always as described, priced fairly, and delivered in good time. On those rare occasions (and I'm talking about over an 11-year span) that I got the... See more


Company details

  1. Book Store
  2. Childrens Book Store
  3. Rare Book Store
  4. Used Book Store

Written by the company

Biblio has been a marketplace serving indie booksellers and customers since 2003. Search and buy over 100 million used, rare, out-of-print, signed and first edition books and textbooks from independent bookshops around the globe! You can reply to any customer service emails from Biblio to reach customer support. We also provide the contact email for the bookseller from whom you purchased on your order receipt if you wish to reach out to them directly. If you need support for a Biblio order, please contact us at support@biblio.com. We provide a 30 Day Guarantee for various situations here: http://www.biblio.com/pages/order_guarantee.html

Biblio: Support & Service

Written by the company

We are here to mediate between customers and booksellers.
We are committed to sharing used and rare books from independent bookshops and getting them in front of the customers who want to buy them! We are also here to help if things don't go perfectly - the wrong copy of a textbook was ordered, the shop made an error and sent the incorrect book, or the shipping service didn't deliver as promised. While we hope that everything goes as planned, we are here to mediate any difficulties that arise during the order process. If you are a Biblio customer and you are reaching out for help directly from the bookseller, include support@biblio.com in the CC field of your email so that we are in the loop and can step in and help as needed.

Contact info

4.2

Great

TrustScore 4 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(35,093)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The seller was a scam, Biblio made it right.

The seller was operating a scam and did not ship the purchased books and gave bogus tracking numbers. In pursuing remedy I contacted Biblio customer support and they have not responded either. Bibilo should not allow or aid sellers with a long history of shady business.

Edit: Biblio since responded and has remedied the situation. Just watch out for poor sellers, base your choices on recent reviews not how long they have been a seller or how many reviews there are.

6 March 2026
Biblio logo

Reply from Biblio

Hi JAA,

Thanks for writing in, and I'm very sorry to see that you had a bad experience.

I'm not seeing an email from you alerting us to this, but I went ahead and issued a full refund, which you should see reflected on your side in the next day or so.

Thanks,
Ashleigh

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE

AVOID LIKE THE PLAGUE
Like many others on here my money was taken and after waiting patiently to receive it never came. Customer service replied-
book not available full refund given. That was 3 weeks ago and after several emails I still haven’t received my refund. DO NOT USE THIS COMPANY Now their reply to this review states I’ve not sent emails to them-what a joke-AVOID

23 February 2026
Unprompted review
Biblio logo

Reply from Biblio

Hi Audra,

Thanks for writing in, and I'm very sorry to hear about your experience. I couldn't find any emails from you in our system, but I really want to make this right.

Please feel free to email me directly at aredmond@biblio.com with your order number, and I'll be happy to help!

Thanks,
Ashleigh

Rated 5 out of 5 stars

Satisfaction guaranteed….

The book arrived on time and it was safely delivered. It was well-wrapped and protected. The way in which it was wrapped was obvious it was meant to be protected from moisture and from any other type of damage which could occur during the delivery.

The book is in great condition. I will be putting it to good use.

8 March 2026
Rated 1 out of 5 stars

Biblio is a scam

Biblio is a scam. I ordered a book that has never arrived. The tracking information only ever showed "Shipping Information Received" and never any further stages in delivery. I attempted to contact customer service to confirm the book was shipped but never received a reply.

10 February 2026
Unprompted review
Rated 3 out of 5 stars

Ordered Jane eyre

Ordered Jane eyre, wuthering heights & a tale of two cities.
A tale of two cities, never turned up, for which I had a quick refund, hence 1 star. The other 2 were ancient & the pages were filthy, dark brown. I'd bought them for my grandaughter, felt embarrassed giving them to her. I never checked inside the pages, when she went to read Jane Eyre it was in Spanish! Not happy. Won't use this website again.
NOTE: I had a very prompt update from Biblio to this review. They are going to refund me for the book in Spanish & offered to refund for the other. I accepted the refund for 1 book & turned down the offer for the other, as my grandaughter is reading it, in spite of the condition. That has at least redeemed what was a poor experience. Thank you to Ashleigh.

5 March 2026
Unprompted review
Biblio logo

Reply from Biblio

Carol, I am so sorry to hear about your experience. Can you confirm your order number for me? I want to do everything I can to make this right.

You can provide your order number here or email me directly at aredmond@biblio.com.

Thanks,
Ashleigh

Rated 1 out of 5 stars
Biblio logo

Reply from Biblio

Hi Ang,

Thanks for your message, and I'm sorry to see that you haven't gotten your book. I've gone ahead and issued a full refund, and please let me know if there's anything else I can do!

Thanks,
Ashleigh

Rated 5 out of 5 stars

Great Buying Experience

Buying thru Biblio is what an online shopping experience should be: Intuitive website, vast selection, easy checkout, frequent shipping updates.

3 March 2026
Biblio logo

Reply from Biblio

Thanks for your review, David!

Be sure to check us out when you're looking for next book!

Rated 5 out of 5 stars

Arrived early

Arrived early! Condition was as described

1 March 2026
Biblio logo

Reply from Biblio

I'm glad your book arrived even earlier than expected!

Rated 1 out of 5 stars

Same company as Greener Books just scam artists

This is the same company as Greener Books they are scam artists they sent the wrong book you cannot speak to anyone to get a refund DO NOT USE YOU WILL LOSE YOUR MONEY

25 February 2026
Unprompted review
Biblio logo

Reply from Biblio

Hi Margaret,

We aren't Greener Books, but they do list inventory on BIBLIO. Have you not received an order? If so, please confirm the order number and I'll be happy to dig into this further!

Thanks,
Ashleigh

Rated 4 out of 5 stars

If you are looking for a book

If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said, delivery was quick.

21 February 2026
Biblio logo

Reply from Biblio

Hi Alicia,

Thanks so much for writing and for the note about delivery status updates. We definitely do want to improve those, so please stay tuned!

Thanks,
Ashleigh

Rated 5 out of 5 stars

reliable

Price, condition description, prompt delivery

25 February 2026
Biblio logo

Reply from Biblio

Good to hear, Abby, thanks!

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