I have been a customer for some years now, and I really appreciate the ease of claiming online as well as the fast payment turnaround. Due to an unexpected health issue, I have had some prescrip... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a rejected payment and was going back and forth with both companies. Pal was incredibly helpful, patient, and professional. She took the time to listen to my concerns, explain ev... See more
Company replied
You can find telephone contact details easily and it makes such a difference to be able to talk to a real person who listens and responds so clearly to questions. I have been insured with this compan... See more
Company replied
Very easy systems to use online - a quick table to see where any claim is up to and when submitting claims a rolling total is very visible. Post claim submission is also very good, keeping me updated... See more
Company replied
Company details
Written by the company
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Written by the company
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contact info
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, United Kingdom
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
satisfied with service thank you
26 June 2026
Reply from BHSF
Hi Mrs Plant,
Thank you for your excellent 5* review.
It's great to hear you're happy with the service we provide. We hope we can be of assistance again in the future.
BHSF
Excellent service and so quick to deal…
Excellent service and so quick to deal with claims
26 June 2026
Reply from BHSF
Hi Stephen,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the speed and efficiency of our claims processing. We look forward to receiving your next claim.
BHSF
Benenden sets the standard
What sets Benenden apart is their kindness and efficiency when dealing with a query or claim. No long wait on the phone, everyone polite and helpful. I cannot recommend them highly enough.
6 July 2026
Unprompted review
Reply from BHSF
Hi Jill,
Thank you for your lovely 5* review.
We're delighted to hear you're happy with your overall experience with us. If you have any further questions, or need any assistance, please don't hesitate to get in touch.
BHSF
Claims experiencr…
From the moment the invoice is sent to claims dept.the claim is dealt fast and efficiently.the claim is settled within 5 days.
26 June 2026
Reply from BHSF
Hi Andrew,
Thank you for your excellent 5* review.
It's lovely to hear you're so happy with the speed and efficiency of our service. We hope we can be of assistance in the future.
BHSF
Quick serpay claims witha couple of…
Quick service pay claims within a couple of working days
2 July 2026
Unprompted review
Reply from BHSF
Hi Janet,
Thank you for your wonderful 5* rating and review.
It's great to hear you're happy with the speed of our service. We look forward to receiving your next claims.
BHSF
Reply from BHSF
Hi E Harrison,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with the speed and ease of submitting your claims. We hope we can be of service again soon.
BHSF
Super easy to claim and decision and…
Super easy to claim and decision and payment extremely fast
26 June 2026
Reply from BHSF
Hi Lynne,
Thank you for your excellent 5* review.
It's great to hear you're happy with your recent experience with us. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Full Marks
Very quick service easily accessed on the website. the payment was mad within a week.
26 June 2026
Reply from BHSF
Hi Jane,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with the speed and efficiency of our service. We hope we can be of assistance in the future.
BHSF
Reply from BHSF
Hi Eileen,
Thank you for leaving us such a lovely 5* review, and we hope to be of such service again in future.
BHSF
Reply from BHSF
Hi Anne,
Thank you for your wonderful review and 5* rating.
We're so glad to hear you've found it both quick and easy to submit your claims. We hope to be of service again in the future.
BHSF
Reply from BHSF
Hi Naveeda,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the speed of our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Excellent customer service
I have been with BHSF for many years, they are always really fast to process claims and their customer service is excellent.
2 July 2026
Unprompted review
Reply from BHSF
Hi Ben,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your experience with us over the years. We hope to be of service for many years to come.
BHSF
Good customer service and always…
Good customer service and always someone to answer your queries . Payment is always prompt and they look after their customers .
1 July 2026
Unprompted review
Reply from BHSF
Hi Mrs Heath,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with the service we provide. We hope we can be of assistance in the future.
BHSF
I couldn’t believe how quickly my claim…
I couldn’t believe how quickly my claim came through, it was in 24 hours.
1 July 2026
Unprompted review
Reply from BHSF
Hi Kathleen,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed of our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
When I made an enquiry with the…
When I made an enquiry with the Birmingham Hospital Saturday Fund last week my telephone advisor was truly excellent. A few issues came up but Marie was truly polite professional courteous knowledgeable. She did everything she could to resolve my issue. 2
29 June 2026
Unprompted review
Reply from BHSF
Hi Michael,
Thank you for your fantastic review and 5* rating.
We're delighted to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Marie and her manager. We hope we can be of assistance again in the future.
BHSF
Prompt action in my claims
26 June 2026
Reply from BHSF
Hi John,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed of our service. If you ever have any questions about your policy, or need any assistance, please don't hesitate to get in touch.
BHSF
Easy to claim
Easy to claim, clear what benefits are available to me. Payments made into my account very quickly.
26 June 2026
Reply from BHSF
Hi Ann,
Thank you for your lovely 5* review.
It's great to hear you're happy with your overall experience with us. We hope to be of service again in the future.
BHSF
Called up for a claim form which…
Called up for a claim form which arrived very quickly. My claim was processed also very quickly. Very efficient.
26 June 2026
Reply from BHSF
Hi Karen,
Thank you for your wonderful review and 5* rating.
We're so glad to hear you're happy with the speed and efficiency of our service. We hope we can be of assistance again in the future.
BHSF
Always provide a quick and effective…
Always provide a quick and effective service in making payments for health services provided. Very helpful staff
26 June 2026
Reply from BHSF
Hi Malcolm,
Thank you for your fantastic review and 5* rating.
We're so glad to hear you're happy with your experience with us. We hope we can be of service again soon.
BHSF
The process was simple and I received…
The process was simple and I received the right amount in my bank in 4 days. Highly efficient thank you .
26 June 2026
Reply from BHSF
Hi Pat,
Thank you for your excellent review and 5* rating.
It's great to hear you're happy with the speed and efficiency of our service. We look forward to receiving your next claim.
BHSF
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