British Heart Foundation Furniture & Electrical Stores Reviews 

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Requested a collection for a armchair for my dad. Nothing wrong with it. Came to collect it and refussed saying it was because it was part of a set. When I booked it in they knew it was for 1 armchair. I will NEVER use BHF again. They asked me to send pictures via email on 14th Feb and they not even responded back.
You clearly dont like donations. I hope people read this and give to other companies instead. Clearly looking at feedback you dont stand out in a good way.
You are a complete joke.

Went on the website to arrange a collection of a washing machine Brilliant
The Crewe store phoned me straight back with a date saying the drivers arranged their route and would text
Brilliant from start to Finish
I could even track the van and they arrived within their 2 hour window with updating texts
Great Driver and Mate nothing was too much trouble 😁

We are longstanding supporters of BHF but are extremely dissapointed regarding the service provided for the collection of furniture by the Southport shop.

Your online form was completed as requested but this is very basic and does not allow for photos or a description to be submitted.
We had to make two phone calls to establish if you had received the request and if you were able to pick up the furniture and agree a date.

The time agreed was very vauge - sometime during the day - although we did receive a text in the afternoon of the collection giving a two hour window.
Your collection agents were apologetic but advised they had to submit a photo of the furniture for you to confirm whether or not it was OK to be collected.
The response from your office was negative, with no reason being given.

Subsequently, in an email, the reasons given for the rejection were either on the grounds of safety (no fire label) and/or an unsaleable condition (damage/stains and not ready for immediate placement on the sales floor).
None of these reasons apply in this case.
All pieces of furniture have sewn in fire safety labels, there is no damage or stains and the furniture is in top class condition with no sagging or signs of wear as it has been carefully looked after.

Speaking to friends, we find that this is not an isolated incident where difficulties have been encountered in arranging collection and refusal of perfectly good furniture donations. We will caution any one else to be aware of this.

I had arranged with the heart foundation shop in Taunton to come to my home today to collect some furniture I wanted to donate to them the collection was from 9.30am but as I had not heard anything by nearly 1pm I contacted them to see if they could tell me when they would be arriving they said they could not give me a time and at 4.30pm I had still not heard from them the person said they may be with me shortly if they wasn’t here by 5 pm I needed to phone them tomorrow to arrange a new collection date ,I think it is totally unacceptable to be treated this way no one had the decency to contact me to say they would not be coming and I am expected to accept being in all day for nothing and just arranged a new collection date which hopefully they will attend

I never wanted to do a negative review to a charity. This is not a nice charity to donate to. I offered to donate a two seat recliner sofa bought 6 months ago from dfs I paid £1000 for it on clearance. No stains no rips and a desk again really nice and some bags of clothes (all saints new with tags and other brands because I am moving and will have no space) they rejected it. I then put them on trash nothing and soon I got lots of people message me as the sofa and desk are nice. I also wanted to give them an exercise bike if they came ( worth £500 second hand and was not used at all) such a disgusting company! I will tell everyone

The staff in the Southend furniture shop are incredibly helpful. The delivery driver, Adam was fantastic, careful of his surroundings whilst delivering our sofas not to mention being very polite. A1 service

I offered a donation of a corner sofa, fridge, freezer and some garden chairs. They didn’t take anything. This wasn’t rubbish. They only want the very best of donations. So I gave them to the local hospice and they were really grateful. I think you should consider donating locally as BHF shouldn’t be allowed to only take the cream of the crop. I’ve seen worse in their shops but the drivers were rude and obviously the sofa was too heavy for them. I won’t even shop there now.

Disgraceful service. I purchased an old wooden side unit for my tv. Said I had £200 + worth of furniture & an unused tefal food processor to donate. They was very happy & said they will collect for free. Asked if I’m local. 5min drive! Oh that will only cost £30 for delivery of my unit I purchased! I said they would still gain by dropping that craz price. Nope. The greedy people wouldn’t do it. I ordered an estate taxi. £6 rounded up to £10 & driver helped me Cary unit to my 3rd floor flat! I donated my furniture to thrifty Chatham as heart foundation didn’t deserve it. Thrifty said they won’t charge a delivery if it was them! They act like it’s a racket plus there new items are a rip off!

Absokute disgrace of a charity, won't take my dads sofas which are practically brand new.

Charity. You ain't no charity your just a 2nd hand good seller with no morals.

Last time I give anything to charity, I'd rather throw it in the bin than watxh greedy companies like you get rich off a lie.

Jack is amazing! He is always friendly and helpful and always smiling. Nothing is ever too much trouble. Thanks Jack you are an asset to this company we need more people in the world like you.

I collected 13 bags of clothes , 2 bags of books and electrical items. I arranged a collection. I waited in all day and the time slot passed that I had been given. The van then turned up didn’t ring the doorbell bell just shoved a note through the door and drove off. Must have wanted a flyer on a Friday afternoon. All the effort of getting the bags ready and put beside my front door now going to have to move them all again! Honestly don’t bother just go to a charity that actually wants your things like the Salvation Army. So disappointed will never ever ever donate or shop here again!!

Arranged collection of a few items I didn't have time to sell before moving. Thought it would be better to give to charity then let them go as freebies.

Delivery window was useless. Got a text to say they'd arrive soon and watched them sat in the same place for an hour on the map (must have been lunch break). Drivers arrived late, were grumpy and rude because they had to walk down the drive way as van was too large to drive up it. They struggled to communicate with me and when they did it was to tell me that one IKEA sofa didn't have a fire label (ok, no idea why that is but can't be helped now). They then pointed to a slight spot of discoloration on a mattress less than three years old. It's where the spot washer had left a watermark from being cleaned, barely visible. They refused to take it and I ended up having to tip a perfectly usable sofa and mattress. I guess some charities aren't that "in need". On a side note, I've been in-store and seen what they sell. It's filthy, covered in grime and looks like it's been raided from a crack den. Very odd double standards.

I'd rather suffer a heart attack then deal with them again.

Picked up a beautiful armchair and leather settee. Staff are lovely. Pop in now on every visit to Southend just to browse and pick up the most beautiful selection of cushions

Arranged for a collection of top quality items, when Dave and his assistant arrived he went to pick up the boxes then saw the stepper ( excellent condition) and said “ we can’t take that there’s no room in the shop “ it’s a small item that easily fits under the bed or into a cupboard. Extremely disappointed as they both left immediately without even an apology. The items I was donating are worth £100’s of pounds, my philosophy is, if I paid good money for them so will someone else. Perhaps the British Heart Foundation shouldn’t be so picky. I telephoned another charity who are more than grateful for free gifts. BHF…Shame on you.

After supporting this charity for a number of years I was absolutely disgusted by the way I was treated when there van arrived to collect a large selection of extremely good furniture that we had offered too them. The introduction from the driver that he was desperate to urinate and where was the toilet to then suggesting we only take new furniture as we have to sell it in the shop was totally disrespectful to both myself and my wife. Absolute no consideration for the peoples feelings that we’re donating perfectly good items to the charity. This experience has left me certain that I will no
longer be submitting to the charity in the future

I booked an assessment for a house clearance -Nottingham. The person was an hour and a half late, took photos etc and the next day I received a quote of £8000! The manager said they’d need 5 vans, and wanted to charge for the missed revenue from other jobs on the day, for each van. I kid you not. The manager actually agreed that their business/costing system didn’t lend itself to house clearances. It was totally bizarre and massively time wasting. Do not book a ‘house clearance.’ I got it done for £1500 from an efficient company, who distributed to charities and recycled ethically.

This was my first time donating furniture to this charity shop, and it will definitely be my last.

The collection window given was between 7am and 1pm. By 12:30pm no one had arrived, so I called the shop. I was then told the van was full and there would be a delay — first an hour, then half an hour — and that I would receive a call half an hour before arrival. I was also told twice that once the drivers left the shop, they would come straight to my address.

In reality, the drivers arrived an hour and a half later and did not come directly to me, as promised. They went elsewhere to deliver items first, causing further delay. By this point I had spent the entire morning and half my afternoon waiting, with the furniture moved into the middle of my room to make collection easier.

When they finally arrived, they refused to take the item. Photos were taken and sent to the manager, who rejected it due to defects. This was extremely disappointing, as a week earlier I had visited the shop in person, shown photos, fully described the item, and was assured it was suitable for donation. It is a vintage piece, and its condition was clearly explained in advance.

I would have been disappointed but understanding if the item had been refused promptly. What is unacceptable is waiting all day, being repeatedly reassured, and only being told after a very late arrival that the item would not be collected.

This was a donation — given for free to be resold — and ironically, I originally bought this very item from the same shop years ago in worse condition than it is now. The lack of communication, organisation, and consideration was upsetting and left me feeling completely let down.

I will not be donating to this shop again

We could not fault the help and service given by the team from the Leicester store. We had to change our collection date at short notice and it was accommodated without question.
The lads who came to pick up our furniture were so friendly and polite a real credit to the service offered
Thank you so much!

I booked a generous donation collection online and the process for this was unnecessarily long and complicated.
They do insist on a phone call, so eventually this was organised but the customer service was unbelievable.
I understand that the woman I spoke to was very likely an unpaid volunteer but BHF should have at least a basic minimum level of professionalism?
The first few minutes of the overlong phone call consisted of her trying various ways to actually pull up my details, despite my having a reference number which BHF provided, plus name of course, address, postcode...
Anyway, eventually she found it but bizarrely she brought up the fact that I was donating a single item and BHF expect a collection. Well why does the website allow you to book donation of one item if it's not allowed?! Seriously, how about sorting out the website to block this in the first place, instead of kindly donators like myself having to put up with incompetent staff telling me over the phone that they don't like it?!
After begrudgingly accepting this (it's amazing how picky a charity can be), the next few minutes of the call consisted of her trying to get me to bring my kind donation to their shop! I appreciate she may have had some sort of mental difficulties and I'm all for being inclusive in the workplace but seriously, why on earth would I even go to the trouble of booking a collection if I had the means to deliver my large donation myself?!
Still, she continued to try and talk me out of it and eventually gave in but at no point was any form of gratitude expressed! It's like, who is doing who a favour here?! But not even just two words 'thank you' were spoken. Perhaps some training is needed for even something as fundamental as this as well?!
An awful experience and next time I'll just go to freecycle after all. I just thought I'd try and help out a charity but it's clearly not appreciated.

My experience speaking to the staff was good - however the guys they sent to collect items were very lazy and left half the stuff - my sofa bed was in good condition, desk, and book shelf was all in good condition - they made up some poor excuse regarding the items being bought from ikea and being unable to sell - the stuff from ikea were in excellent condition and very stable - I believe they just didn’t want to put in the hard work to carry the stuff downstairs.