British Heart Foundation Furniture & Electrical Stores Reviews 

Booked a furniture collection with the BHF in woking. The collection drivers arrived and were impolite, dismissive and rejected collecting a 2 seater sofa for minimal issues which were previously disclosed (water stain on the cushion + the cushioning of the sofa being uneven). They were then rude and handled the rest of the collection with little care. I have heard of multiple people having similar experiences and I think it is such a shame for people of the public who are wanting to support this charity instead of dumping their items

I booked online and by phone on Friday to request a sofa and chairs donation. Advised them that I needed it quick and they have collected today. Two women from the Rotherham branch, good communication throughout the process. Two very efficient women. To comply with regulations, they do check the condition and fire labels. I had a very positive experience, this is the second occasion that I have used them.

Thank you very much. To the British heart foundation. For picking up my aunties furniture. 2 lovely young men came. Both very polite and pleasant. Thank you Josh and reece, you did a fantastic job. !!!

Shrewsbury Furniture & Electrical:
Brilliant service from staff in the shop and the two people collecting. The entire process was seamless and faultless; as well as friendly. With the new approach to collecting, I was kept informed every step via text and email, and this is a real game changer - meaning I didn’t have to wait in all day. 10/10 to an utterly brilliant charity!

Absolutely shocking experience.
I would never donate to the BHF again.
The collection men were so rude and I felt abused and so was my beautiful furniture. My lovely oak tables and 10 chairs (old charm)which I had looked after for 30 years were kicked apart and shoved into a van with no protection. I just hope they are in saleable condition when they arrived at the warehouse.
And they drove off without a Thankyou.
I’m so angry and upset.

Going to the shop the staff was nice but cause i had a dark brown tv stand they wouldnt take it didnt think it matter as long as it sells to customers

Booked for them to collect a good quality oak extening dining table and chairs. Photos sent beforehand, the right labels on the chairs - all as required.
There was a (hardly noticeable, honestly) small patch of wear on the tabletop (it's 12 years old, mind), which i had improved by applying beeswax. For a 12 year-old table, which had been used (obviously) but looked after (and with a tablecloth would make no difference anyway), AND they were getting for nothing - it was pretty good deal for them!
Driver turned up, bearly spoke when I greeted them, examined the surface of the table close-up, and just said "No, we don't want that. We'll just take the chairs".
They were told to leave.
I phoned the local hospice charity, who also have a furniture shop, and they were over the moon with it. Afterall, if they sell it and get £50, it's cost them nothing and surely that's better than nothing.
No problems at all with them, and it looked beautiful in their shop window.

I have donated plenty of good furniture and other items to BHF over the years, but with their rotten attitude lately, I will not be giving them any more.
I'd rather take it to the tip.

The delivery team is really rude and unkind. I intended to make a donation. They discarded the mattress because of a small threaded sign and on that basis they refused to collect the bed frame. Both were bought last year. And they were two separated items. So I’m not sure how refusing one could be a reason to disqualify the others. Extremely unpleasant experience. Would never contact them for any kind of collection or donation. In my experience they have zero respect for the time of the person who intends to donate a furniture. I need to add that they have photos of the items beforehand and I called them the day before. I was reassured that the important thing is not to add to the items that are needed to be collected. So again why not collecting the bed frame if the mattress is not up to your standards.

The bhf is a great place to buy good secondhand furniture and I would recommend them to anyone, however the delivery service are the reason for the one star rating. I tried to donate new single beds and other stuff but that didn’t happen because the delivery people only waited for 5 minutes and left. I tried to example I was not ready because I am crutches and they came 7:20 am in the morning without calling me first. I rearranged a collection and the site gives you two options when the collection can be done. This time I was ready from 6:30am no one turned up. I called the shop and explained that I was waiting for the delivery men but the female on the shop floor who answered the call was extremely rude and bare faced lied and tried to drag me into an argument about the truth. I declined the invitation. She said they made three attempts but no one answered the door I have cctv to prove otherwise. Her whole attitude was so unprofessional, unpolished and implied I was lying. This was not customer service but a thug on the phone. I’ve always donated rather than selling my stuff but dealing with people like that leaves a bad impression on the British Heart Foundation.

Went into the shop in Staines-upon-Thames today to drop 3 brand new winter coats, 2 ladies and 1 man's, all very warm coats.
Today the temperature is 7 degrees dry and frosty.
The lady behind the desk said she wouldn't take them as it's now Spring Summer stock.
I've worked in retail management for over 30 yrs and fully get the change in season stock and transitioning to the next season BUT it's mid January its freezing , February March possible being our worst weather and we are in a cost of living crisis.
The other charity shop more than happy to take the coats.

Bought a chair today from the Weston super Mare BHF store. The staff were really friendly and helpful, carrying the chair to my car and helping me put it in the car, saving me a delivery charge. The chair was a fantastic price too. Great experience.

Shop manager at Warrington's Cockhedge Centre BHF is extremely rude and arrogant and is devoid of any people skills.

That said from what I can see there of late is they are gearing themselves becoming a high street store and kind of losing the point of being a charity shop serving/supporting their local community.

It's a shame really as up until a few months ago this was a good place but has inevitably succumbed to a For Profit Organisation and has completely lost it's way.

I am looking for removal services and I am absolutely shocked what I reading here, unbelievable the the employees or volunteers from the BHF behaving in such unpleasant way. That I don't want to call them at all when reading those reviews, indeed very disappointing that I will look out for a different service.

The website was very easy. I'm surprised that they didn't request pictures of the items as this would save A LOT OF TIME! I listed quite a few good condition furniture items & a good working fridge freezer. I was soon told they would collect. They arrived early. All good so far. Then they started scrutinizing every item. They then said that they couldn't take anything! I couldn't really understand the man as he had a foreign accent & didn't speak clearly. I feel like I've wasted a few days because I cleaned absolutely everything & moved a lot of the furniture up to one room, plus getting bags and boxes of small items which they said they would take on the website & was agreed on the email! Now I've got a load of furniture in the way & have to remove them another way.

I honestly wish I read the reviews before wasting my time contacting these people. If you’re a charity people are donating their items to help you not the other way round. It seems they want brand-new items instead of use ones the Driver they sent no manners no respect considering you’re entering my home never ever again ever.

Arranged to donate a 3 seater settee and love chair. I have donated before with no issues.
Didnt tell me pick up slot till 30 mins before..
2 young lads arrived. And looked for reasons not to take the furniture. The fire label had slightly been torn so couldn't take that and the settee jad a small tear in the material on frame. Which nobody sees.
Complete waste of my day.
Won't be donating to them again. They want items that are perfect .

Hillsborough Sheffield BHF is my local store. always a pleasure popping in to store and meeting these lovely people, special mention to DJ. Just want to say thank to these individuals who dedicate their time to keep wonderful places like this open. Mrs Khan x

I decided to donate a 2 seater and a 3 seater leather sofa to BHF. The collection drivers attended and refused to take them as one seat that I'd just stood up off looked seated and because of the colour. They are brown distressed leather they are supposed to look like that.
Who knew that charity's were so choosy!
One of the guys said I bet they are heavy which is probably more of the problem! Complete waste of my time so I'm now stuck with 2 sofa's with a new one due tomorrow!
When you see some of the other stock that they have which looks terrible when compared to mine I'm very surprised.
Suffice to say I'll never donate to them again in any form.

Extremely disappointed with the Kingston branch. The collection operatives arrived with a surly attitude and immediately began removing furniture from my home without any explanation of the procedure or identifying the items first. When the second operative arrived, he aggressively pressured me to identify items his colleague had already loaded into the van.
​Despite repeatedly explaining that I am profoundly hard of hearing, he made no allowance for my disability, becoming increasingly hostile. He eventually cancelled the collection, moved the items back into my house, and shouted a baseless accusation and an expletive at me as he drove off. The manager of the Kingston store refused to hear my side, choosing to believe a fabricated narrative instead. A truly upsetting encounter.. I think a visit from ballifs would have been a more pleasurable experience. I have since donated elsewhere.

After booking a collection of 2x3 seater setees, weeks in advance, the driver arrived, took photos then declined collection. The settees were in a very saleable condition with fire labels. Had I known this was a possibility, I would not have used this "service".