British Heart Foundation Furniture & Electrical Stores Reviews 

UNRELIABLE & UNHELPFUL - We rang and booked a collection of our sofas three weeks ago. They turned up today (10.3.26) and took one look at the sofas and said they would not take them because they had a few dog hairs on (despite us having had covers on the sofas which were only taken off as they knocked at the door, which is probably where the dog hair came from) sofas were in a very good condition (parker knoll) and would have done someone a good turn.
We also had issues with them on another booking where everything had been finalised and then upon turning up to collect they changed their minds on what they would take.
Totally unreliable & unhelpful with a can't be bothered attitude. They should inform customers on the phone at the time of booking of the do's & don'ts and whether items need to be cleaned first or not. We cannot believe that a Charity can afford to be this fussy and ungrateful and rude.
Wouldn't recommend. We've now had to pay for an urgent collection as new sofas being delivered tomorrow.

Having spent time booking a collection for a TV set, when I rang the shop to enquire when it be collected I was told the don’t collect TV sets!
Then why offer the service. Time wasters.
Don’t waste your time, just take your old unwanted electrical items to Curry’s and you will get a £5 voucher!

Waited 3 weeks for collection. Thought I was doing a good thing so waited. Gave me a 6hr window, lots of emails to say they were coming. Never turned up. No phone call, no email or message.

I recently had a terrible experience purchasing from the British Heart Foundation furniture store via eBay and will not buy from them again.

I bought a kitchen table and chairs set using the auction platform after seeing the listing online. The photographs in the listing did not show any damage to either the table or the chairs, so I proceeded with the purchase and paid a significant amount for the set to be collected and delivered to me.
However, when the items arrived, they were clearly damaged, with chips, scratches, knocks, and visible wear from use that had not been shown or disclosed in the listing. Had this damage been visible in the photos or mentioned in the description, I would not have purchased the set or paid the considerable delivery cost.
I contacted the British Heart Foundation to report the issue. They initially offered a 25% discount, but this was not acceptable to me given the condition of the items. I requested a full refund and for the table and chairs to be collected, as the items were not as described.
Since then, I have had to go back and forth with them repeatedly. After I referred them to my rights under consumer rights legislation, they stated that they would arrange collection of the items, but they have still not confirmed that I will receive a full refund despite my follow-up messages. In addition, no one has contacted me to arrange the collection.
As a result, I have now had to ask eBay to step in and assist. My concern now is that although I may receive a refund through eBay, the British Heart Foundation may fail to collect the damaged furniture, leaving me responsible for arranging disposal of large items that should never have been sent to me in this condition.
Overall, this has been a very disappointing, expensive, and exhausting experience. I have even had to purchase a brand-new table and chairs, which I could not really afford, simply because I could not face the stress of getting into this situation again.

If you work for this company you might as well be a slave . My daughter works at a home store about 16hours a week . They called her in at the start of the week for a meeting thar lasted 2 hours she was unaware of how long this was to last and had a dwp appointment which the manger stopped her attending . They then decided to have a new till put in instead of someone showing my daughter when she's in work she pretty much got badged untill she returned from a small mid week holiday to have to go in UNPAID on her day off to see how the new till works when she asked if someone would be able to record it for her . The manger at the kings lynn store has zero companion, nor does the like any of her staff have Famliy coming before the shop I know at least two people who have been pushed out if that shop because they were made to choose there job or there famliy . She wants no one to have a life outside of work she constantly wants you to do what SHE want ( she that bad my mother has named her She-devil ) she doesn't care if you are in work time or not .As far as she is concerned once you start working at kings lynn homestead she owns you every waking moment even if you are not in work !!

Awful experience this morning.
Text for collection time arrived after their two obnoxious collectors bashed on our door.
They could not speak English well enough to understand I needed to get the item downstairs.
They were petulant that I refused to let them in to my home and that I took a couple of minutes to get the item downstairs.
They then refused to take the item on a feeble excuse saying they couldn't sell it. This was especially galling as it originally came from their shop and was only being donated again as I had seen one for sale in a charity shop in worse condition.

Over the years I have donated to them and the collection people were all nice and grateful for donations. I don't know if they have outsourced it to a dodgy company rather than having volunteers, but now they look and feel like criminals with more interest in trying to gain access to the house than collection of donations.

I do not quite know who the heck these people think they are. we had a great many valuable items to donate and they arrived to tell us loftily that due to a crack in one of the fridge containers they would nt be able to take it. But were happy to take an AEG washing machine two years old but not the furniture we had also offered. BHF can go F themselves for ever more.

Also we have to wait for their arrival again loftily announced and no indication of morning or afternoon. We have placed all said items with a spice website who appear to be more intelligent .

Would like to rate this a 0 ! Waited all day for a collection for it to never arrive. Went in the shop at 3pm to check where the van was and he replied it will be with you soon, another lie. Waste of time! moving house next week which explained on phone when booking. Only wanted to help raise some money. Now we in a muddle moving house with a sofa

Just took delivery of a sofa from B.H.F Southend.
I felt compelled to give a review.
The delivery team, Adam and Darren, were an absolute credit to the company and their profession. So polite, professional, courteous and thorough.
I really cannot praise them enough
THANK YOU for a job well done

Very disappointed! We booked collection sofa, lady who call day before didn’t say anything about to keep inside house, in morning few minutes before van turn up we take sofa out to make life easy( is quite heavy). Sofa wasn’t collect at all,

Will never ever donate any furniture or any items to your company….

I donated a nice 3 seater leather sofa, but when the driver arrived he looked at how to get it out. He then made the excuse that its not resealable. the real reason was because he was to lazy to take it out of the property. I then went to the shop in Newmarket road to look at what they are selling, the sofas I looked at were in poor condition compared to the one I offered them. just confirms my point of Lazy driver. I then offered it to another charity, they arrived checked the sofa and had no problem getting it out of the house. I shall never use Heart foundation again.

Avoid the preston store when it comes to furniture collection
Their driver is very unprofessional and very racist .His name is Barry.If you see a collection with that name just know he won't collect your stuff especially if you aren't English or white

Phoned then to come and pick up a 3 piece leather settee they come and left without it. There reason behind it was it has creases on it. It’s 13 years old no rips or tears by the sound of it they want something brand new which is never going to happen. This is a so called charity the word charity should give it away. I find it disgusting that a perfectly 3 piece settee is going to the tip now. I will never donate or buy anything from them and I’ll make sure everybody who I know won’t either.

Offered a bed which we dismantled as per instructions. Took that
Offered a table...small one but extendable.
Refused to take as not dismantled,,, not advised too on booking unlike the bed.
Also they had no idea of the wood patterning...thought they were marks on the wood....waste of time

Donate elsewhere. Wanted to donate a piece of furniture which was too big to move as is, so I spent a couple of hours dismantling it and grouping and taping relevant pieces together. Keeping in mind they recommend doing this in their email prior to the collection, this is the exact wording "Dismantle larger dining tables and beds - If you're able to please dismantle dining tables or bed frames, ensuring fixings are kept safe with the item.". The driver showed up and immediately asked for the installation manual, I said that I did not have a physical copy of it, but it can be found online, he said no. I offered that I could printed if he could wait a little bit, he said no again, and did not make the collection. Called them to ask for a clarification for this behaviour, they did not have an answer, and said it happens sometimes.

I ordered a blood pressure monitoring device from the BHF. It never turned up due to the incompetence of their delivery company, Evri. I eventually got my money back but had to constantly ring BHF and Evri. BHF please do not use Evri if you want happy customers.

I would like to report the following- last year July I had my full storeroom emptied. A lady from Brixton shop came and gave a quote of around £500 plus VAT. Collection was efficient soon after. Last week I asked for a clearance same small storeroom but with less in it. 2 gentlemen came took photos then sent to Kent Road BHF shop and I was given a quotation of £3160 !!! Same storeroom 5sq.m with less items and the difference is beyond belief… never again. Thank-you

The drivers who came to collect furniture (John and Steven) were polite and curteous. They took time to ensure that care was taken with the items and no mess was created.

If you want to do the charity, DO NOT though this organisation.
This is our second time to have furniture collection arrangement with them, since the last week the crew was suddenly no show without notice. We had to phone them by ourselves after they ruined our whole day schedule. Finally got the reschedule on today.
However, when the crew came, they said the sofa was not acceptable where caused damage by cat. And they said the office should pay more responsible to inform the donator before any arrangement. Obviously, the office staff is just fulfill the working culture for their own.

I organised a furniture collection prior to moving house weeks in advance. The lady did not tell me to dismantle anything, I had to phone and check. Next I waited all day for the driver who imminently pressed “cancelled” when he saw there was a gated entry. He did not attempt to call. When I phoned the store she said he’s been driving a very long time. She insisted he rang the doorbell, and was picking up on things I said to try to ‘catch me out’ like “well you said xyz”. Upon meeting the drivers, he admitted he had not called the doorbell. She was willing to lie to back herself. This was by far the most stressful and rude experience of the entire purchasing a house process. Do not donate furniture or request collection! The drivers are lazy and enabled by the rude women on the phone at the store.