Always clean facilities. I have been there all different times of the day and there is always cleaning staff there every single time. Gym space is nice and bright, modern and a very pleasant environ... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great facilities, excellent equipment. Very friendly staff. Only issue I'd say is the cleanliness and maintenance of the rest rooms and showers. For the last couple of years there's been an issue... See more
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I have been using the gym in Woolwich waves and I really enjoy the classes specifically the healthwise sessions ran by Victoria. I also have enjoyed the circuits by Sophia The front of house staff hav... See more
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All staff very friendly, always with a smile in the face and very helpful. Good environment , however the gym is a little bit crowded in the early morning ( so we need a larger space) and for classe... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Middlegate House, The Royal Arsenal, SE18 6SX, London, United Kingdom
- 03301231500
- customerservices@gll.org
- www.better.org.uk
4.1
Great
17K reviews
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Helpful staff
Reception staff Adrienne was really helpful as I had a problem with the app and I appreciated the knowledge and advice given by Jonathon during my basic induction to the gym.
27 October 2026
Reply from Better
Hi Sue,
Thank you for your feedback.
We're pleased to hear that Adrienne was able to help resolve the issue with the app and that Jonathon provided a helpful and informative induction.
It's great to know that their support helped you get started with confidence.
We'll be sure to pass on your kind words, and we look forward to seeing you again soon.
Warm regards,
Azaria
Reply from Better
Hi Marie
Thank you for your review.
We're delighted to hear that you found the staff at Glass Mill Leisure Centre friendly and the facilities clean!
We look forward to seeing you again soon!
Kind Regards
Amir
Recent changes have made my experience less enjoyable!
Although aerobics is quite a good workout it can be a bit monotonous with awful music. I used to do Zumba with the same instructor which was great and much more stimulating, with better music. That class was a 5 star! That class has now finished, unfortunately.
I do attend another Zumba class which is gradually improving. Classes used to be for one hour but are now only 45 minutes.
28 October 2026
Reply from Better
Hi Brenda,
Thank you for sharing your feedback.
We're pleased to hear you're enjoying the aerobics classes and finding them to be a good workout.
We appreciate your comments regarding the music and class format, and we understand how much you enjoyed the Zumba sessions.
It's great to hear that you're still attending Zumba classes and beginning to see improvements there.
We'll be sure to pass your feedback on to the relevant team as we continue to review our programme and class offerings.
Thank you for your continued support of Queens Diamond Jubilee Centre.
Warm regards
Azaria
Great reception staff who toom time tk…
Great reception staff who toom time tk sort me out
10 October 2026
Reply from Better
Hi David,
Thank you for your great review!
We're so pleased to hear that our team was able to support you during your registration and provide such a helpful experience.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Reply from Better
Hi Nicola,
Thank you for your kind words!
We're delighted to hear that our staff were helpful and went above and beyond to support you.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Reply from Better
Hi Suzan,
Thank you for your lovely review!
We're so happy that our team have been incredibly helpful during your time with us.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Reply from Better
Hi Barbara,
Thank you for your lovely review!
We're so happy that our team have been incredibly friendly and helpful during your time with us.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Manageable understanding could do with…
Manageable understanding could do with easier to navigate website
27 October 2026
Reply from Better
Hi Peter,
Thank you for your feedback.
We're happy to hear that you found things manageable overall.
We appreciate your comments about the website and understand that a straightforward, user-friendly experience is important.
We'll make sure your suggestion is shared with the relevant team as we continue to look for ways to improve our online services.
Thank you for taking the time to let us know your thoughts.
Warm regards,
Azaria
Reply from Better
Hi Tony,
Thank you for your lovely review!
We're so happy that our team have been incredibly friendly and helpful during your time with us.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Better.org.uk, Great Value for Money
Great facilities and excellent selection of fitness classes.
28 October 2026
Reply from Better
Hi Daniel,
Thank you for your amazing review!
We're thrilled that you're loving the facilities we offer and find the selection of fitness classes a great addition.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Reply from Better
Hi Christopher,
Thank you for your lovely review!
It's great that our Better UK App has been so easy for you to use and that you find our centre great.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
excess admin fee for reactivating membership
I wanted to restart my membership after a traumatic experience in my life and was charged £15 even though all my details still on system as only been 2 months. Nicola was great but think this charge is a disgrace after so little time
19 October 2026
Reply from Better
Good morning Monica,
I hope you are well, thank you for sharing your feedback.
We’re sorry to hear about the difficult circumstances you’ve been through and appreciate that restarting your membership was an important step for you.
We understand your frustration regarding the £15 charge, particularly as you had only been away for a short period. We’re pleased to hear that Nicola provided great service, and we appreciate you taking the time to share your concerns.
Kind regards,
Ellis
Reply from Better
Hi Ramitha
Thank you for your review.
We're so pleased to hear that you’re having fun and that you’ve received such great service!
Kind Regards
Amir
A welcoming atmosphere
The five stars are reflecting my experience with the staff at the Swindon gym.
Welcoming, polite, knowledgeable and professional.
21 October 2026
Reply from Better
Hi Matthew,
Thank you for your wonderful feedback.
We're happy to hear that our team made such a positive impression.
Providing a welcoming experience is what we strive for, so it's fantastic to know the staff's knowledge and customer service stood out during your visits.
We'll be sure to share your kind words with the team. We look forward to seeing you again at the Link Centre soon.
Warm regards
Azaria
Very easy to book and use the app
28 October 2026
Reply from Better
Hi Brett
Thank you for your review.
We are very happy to hear that you find the App easy to navigate, and we hope that you enjoy the fitness classes available at Didcot Wave Leisure Centre.
Kind Regards
Amir
Fantastic experience
Fantastic experience. The facilities are spotless, the atmosphere is so welcoming, and our swimming teacher is brilliant—patient, encouraging, and makes every lesson enjoyable.
25 October 2026
Reply from Better
Hi Aiyra,
Thank you for your fantastic review.
We're so pleased to hear that you've been enjoying your time with us.
A special thank you for recognising your swimming teacher's enthusiasm.
Creating a positive and supportive learning environment is something our team takes great pride in, and it's wonderful to know that comes across in every lesson.
We look forward to seeing you again soon.
Warm regards,
Azaria
Reply from Better
Hi Stella
Thank you for your review.
We're so pleased to hear that you found our staff helpful, enjoyed the aqua classes, and found the facilities clean and well-maintained.
We really appreciate you taking the time to share your experience.
Kind Regards
Amir
Kids everywhere
No area where you find peace
Even in female changing rooms
Kids are screaming any time
Of the day
22 October 2026
Reply from Better
Hi Zeta,
Thank you for taking the time to share your feedback.
We understand that a busy environment isn't what everyone is looking for, and we're sorry to hear that your visit didn't provide the peaceful atmosphere you were hoping for.
As a family-focused facility, there can be times when the centre is particularly lively, especially during lessons and peak periods.
We appreciate your comments and will share them with the team as we continue to look at ways to ensure all customers can enjoy their visit.
We hope to welcome you back again soon,
Warm regards
Azaria
Good for older people too.
When I recently joined Lillie Road Fitness centre Richard was very welcoming and showed me round. As an older person (seventies) he said the gym welcomes all ages. I have used the gym once and I'm very happy with the range of machines, free weights etc.
26 October 2026
Reply from Better
Hi Mike,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Richard made you feel welcome from the start and helped you settle in with a tour of the centre.
It's great to know you're enjoying the gym and finding the range of equipment meets your needs.
We pride ourselves on creating an inclusive environment for all ages, and we're pleased your experience reflects that.
We look forward to supporting you on your fitness journey at Lillie Road Fitness Centre.
Best wishes
Azaria
Reply from Better
Hi Alice
Thank you for your review.
We are delighted to hear that you're enjoying our classes, finding the booking app easy to use, and that our team at Wavelengths Leisure Centre made such a positive impression!
We will be sure to pass your feedback on.
Kind Regards
Amir
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