Always clean facilities. I have been there all different times of the day and there is always cleaning staff there every single time. Gym space is nice and bright, modern and a very pleasant environ... See more
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Great facilities, excellent equipment. Very friendly staff. Only issue I'd say is the cleanliness and maintenance of the rest rooms and showers. For the last couple of years there's been an issue... See more
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I have been using the gym in Woolwich waves and I really enjoy the classes specifically the healthwise sessions ran by Victoria. I also have enjoyed the circuits by Sophia The front of house staff hav... See more
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All staff very friendly, always with a smile in the face and very helpful. Good environment , however the gym is a little bit crowded in the early morning ( so we need a larger space) and for classe... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Middlegate House, The Royal Arsenal, SE18 6SX, London, United Kingdom
- 03301231500
- customerservices@gll.org
- www.better.org.uk
4.1
Great
17K reviews
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Changing and showering facilities for women after swimming lessons
On 22 October 2026 I started a women’s only beginner swimming class at Woolwich Waves. I was very disappointed that I had to get changed in a mixed changing room with men and then walk to where the Training Pool was situated. Women at the class should have been able to change in a women only changing facility close to the training pool. I found this situation very annoying and ill thought out. Women's privacy and space should be a consideration.
Consideration should have been given to the women who did this class who needed somewhere private to shower and change their clothes. Please could management look into this and sort this out as it’s unfair.
After the swimming lesson I had nowhere private to have a proper shower and to get changed so I had to go home covered in chlorine which is not great for my very sensitive skin.
22 October 2026
Reply from Better
Good morning,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience at Woolwich Waves left you feeling uncomfortable and that suitable private changing and showering facilities were not available following your swimming lesson. We understand how important privacy and comfort are, particularly when attending a women’s-only class, and appreciate the additional discomfort this caused given your sensitive skin.
We take your concerns seriously and will ensure your feedback is shared with the centre management team for further review and consideration.
Kind regards,
Ellis
Really pleased I signed up wish I d…
Really pleased I signed up wish I d done it years ago! great experience i find the app really user friendly and its really easy to fit my fitness and self care in around my crazy life! Shout out yo the staff at my local centre they're really helpful professional and approachable:)
28 October 2026
Reply from Better
Good morning,
Thank you for such lovely feedback!
We’re delighted to hear you’re enjoying your membership and finding the app easy to use, making it simpler to fit fitness and self-care into your busy schedule.
It’s also wonderful to hear that the team at your local centre have been so helpful, professional and approachable. We’ll be sure to pass on your kind words!
We look forward to being part of your fitness journey!
Kind regards,
Ellis
The swimming teachers in Better…
The swimming teachers in Better Thornton Heath Leisure centre are very good in what they do to the students. They are very supportive and helpful. My daughter is making a very good progress with them. Many thanks and keep up the good work😊
28 October 2026
Reply from Better
Good morning Teresa,
Thank you for your lovely words on our swimming teachers, we're thrilled to hear your daughter is making good progress with us!
We will be sure to pass on your kind comments to the team.
Kind regards,
Ellis
Really Nice Gym. Well worth the Money!
Nice simple Gym with loads of facilities. Very reasonably priced and all of the Staff at South Norwood are so friendly and always give you a smile when you walk in. Very Happy! Thanks
28 October 2026
Reply from Better
Good morning,
Thank you for your lovely feedback!
We’re delighted to hear you’re enjoying the facilities at South Norwood Leisure Centre and find the team so welcoming.
We really appreciate your support and look forward to welcoming you back soon!
Kind regards,
Ellis
They were very supportive from the…
They were very supportive from the first day I joined the gym.
22 October 2026
Reply from Better
Hi Mr Faloye,
Thank you for your kind review!
We're so pleased to hear that our team has been supportive from the very first day you joined the gym.
We'll be sure to share your wonderful feedback with them, and we can't wait to welcome you back!
Warm Regards,
Kaisha
Friendly and helpful staff
Friendly and helpful staff, gym was clear and equipment in good condition
28 October 2026
Reply from Better
Hi Vanessa,
Thank you for your lovely review!
We're delighted that you found our staff friendly and helpful, and that the gym was clean with equipment in good condition.
We look forward to welcoming you back soon!
Warm Regards,
Kaisha
I normally use the Sauna and steam…
I normally use the Sauna and steam bath. The staff is kind and professional, and the facility is nice and clean. I couldn't ask for more.
Thanks,
Jeri
26 October 2026
Reply from Better
Good morning Jeri,
Thank you for your lovely feedback!
We’re delighted to hear that you enjoy using our sauna and steam room, and that you’ve found the facilities clean and our team kind and professional.
Your kind words are greatly appreciated, and we look forward to welcoming you back again soon!
Kind regards,
Ellis
Reply from Better
Hi Ramesh,
Thank you for your lovely review!
We're so happy that you're enjoying everything about our library space, and that you're loving your visits.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
Reply from Better
Hi Kinga,
Thank you for your great review!
It's amazing to know that you're loving the variety of facilities we offer and find them high-tech.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Most helpful and enjoyable
Assessment was accurate, appointment was on time, guidance helpful, facilities more than adequate. Session proved beneficial. Thank you Ann ☺️
23 October 2026
Reply from Better
Good morning,
Thank you for your lovely feedback!
We’re delighted to hear that your assessment was accurate, your appointment ran on time and the guidance provided was helpful. It’s great to know the session proved beneficial, and we’ll be sure to pass your kind words on to Ann!
Kind regards,
Ellis
Reply from Better
Hi Zahir
Thank you for your review.
We're delighted to hear that you enjoy our gym, appreciate the quality of the equipment, and feel welcome by the great people there!
We look forward to seeing you again soon.
Kind Regards
Amir
Reply from Better
Hi Jean
Thank you for your review.
We're delighted to hear that you found the teacher excellent and appreciated the variety and support provided throughout the sessions.
It's especially lovely to know that both you and Nova have had such a positive experience.
Kind Regards
Amir
Really great gym and classes
Really great gym and classes, good range of equipment and classes. Friendly, welcoming atmosphere. The staff are helpful and approachable. It's comfortable and a positive place to workout. Highly recommended!
24 October 2026
Unprompted review
Reply from Better
Hi Teri,
Thank you for such a fantastic review.
It's brilliant to hear that you've had such a positive experience with us.
Creating an environment where members feel supported and encouraged is incredibly important to us, so we're delighted that our team and the atmosphere of the club have helped make your visits enjoyable.
We truly appreciate your recommendation and look forward to seeing you back at the centre soon.
Warm Regards,
Azaria
Cancellation fee complaint
I booked a class at Bath Leisure Centre and then had to cancel because of heavy cold I cancelled at 10 pm the evening before the 11-15 am class, via the Better App and within cancellation guidelines. Immediately after cancellation my account on the app showed no classes booked. 2 days later I received an email telling me thatI was being penalised with a "late cancellation" fee ! This is unacceptable and incompetent.
28 October 2026
Reply from Better
Good morning,
Thank you for bringing this to our attention, we’re sorry to hear about the confusion surrounding your class cancellation.
We’d welcome the opportunity to look into this further and investigate what happened. Please get in touch with our Customer Service team at customerservices@gll.org so we can review the details of your booking.
Kind regards,
Ellis
The website app is hopeless
The website app is hopeless. And phone support was poor, and offered no real help or valid assistance.
20 October 2026
Reply from Better
Hi Wendy,
Thank you for your review!
We're deeply sorry to hear about the issues you've experienced with our website and App.
We also understand that you tried to raise this with our customer service team, but you found their support was poor.
We apologise for this experience, and we'll be sure to pass on your feedback to the relevant team.
Thank you for raising this with us!
Warm Regards,
Kaisha
I enquired about membership and access…
I enquired about membership and access to the facilities and Dzhuliano was extremely helpful with making my experience smooth and gave me all the information I needed to know. Things really are “Better” …
28 October 2026
Unprompted review
Reply from Better
Good morning,
Thank you for your lovely feedback! We’re delighted to hear that Dzhuliano was so helpful and made your experience smooth and straightforward. We’ll be sure to pass your kind words on to Dzhuliano.
We hope to welcome you back soon!
Warm regards,
Ellis
We have 2 children here and we are very…
We have 2 children here and we are very satisfied.
27 October 2026
Reply from Better
Hi Lucia
Thank you for your review.
We are very pleased to hear that your children are enjoying the facilities at Leytonstone Leisure Centre, and we hope that this continues!
Kind Regards
Amir
All the staff at the Sands were very…
All the staff at the Sands were very friendly and helpful, the pool changing rooms and pool were lovely and clean I’m really impressed with my experience so far,
26 October 2026
Reply from Better
Hi Allyson,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying The Sands Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We hope to welcome you back for many more visits.
Warm Regards
Azaria
The receptionist was quite polite and…
The receptionist was quite polite and friendly and make my experience great
26 October 2026
Reply from Better
Hi Lucille
Thank you for your review.
We're delighted to hear that the receptionist at Forest Hill Pools was polite and friendly and helped make your experience a great one!
Please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
Helpful staff
Reception staff Adrienne was really helpful as I had a problem with the app and I appreciated the knowledge and advice given by Jonathon during my basic induction to the gym.
27 October 2026
Reply from Better
Hi Sue,
Thank you for your feedback.
We're pleased to hear that Adrienne was able to help resolve the issue with the app and that Jonathon provided a helpful and informative induction.
It's great to know that their support helped you get started with confidence.
We'll be sure to pass on your kind words, and we look forward to seeing you again soon.
Warm regards,
Azaria
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