Absolutely amazing place for family to enjoy swimming, gymnastics and much more activities for all ages. Outstanding service from staff and coaches. Car park is free for 3 hours when registering at t... See more
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Location
Switch locationNewmarket Rd, CA1 1JQ Carlisle, GB
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Although good facilities I'm shocked at the lack respect certain areas are given! kids running riot in the gym! Teen-agers using the gym as a social/posing gathering area, unsupervised, sitting... See more
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Just joined the Sands & made very welcome by all the staff but especially Chloe. Played pickleball then dance fitness, followed by a get-together with coffee & cake. What a great morning with lots o... See more
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the sands is a good gym plenty of room clean tidey but its like everywhere else you go the PTs are not very good with teaching bodybuilding but they are ok at helping people lose weight
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Newmarket Rd, CA1 1JQ, Carlisle, United Kingdom
4.1
Great
66 reviews
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The lady at the desk was very helpful…
The lady at the desk was very helpful in helping me download the better app
10 November 2023
Reply from Better - The Sands Centre
Good Evening David,
Thank you for your review.
We are very happy to hear that the staff at the centre were helpful when assist you with downloading the Better UK App. We hope they have been able to show you how to set this up so you can now make bookings online and enjoy your membership at the Sand Centre.
Kind regards,
Charmaine
Instructors have been great so far
Instructors have been great so far, my only two grudges are the scramble to book a class and one of the receptionists is most unhelpful to the level I nearly didn't bother joining.
26 October 2023
Reply from Better - The Sands Centre
Hi Mary,
Thank you for your review.
We are glad you are enjoying the classes at The Sands Centre and are sorry to hear that you have found the concierge team unhelpful and we will pass this onto the centre management team.
Warm Regards
Hazal
Excellent customer Sercice girls…
One of the customer service girls helped me on the system to join.
There was a problem.with accessing my account . However, it was sorted within a day. Very impressed with the excellent service 👏
7 November 2023
Unprompted review
Reply from Better - The Sands Centre
Hi Joanie,
Thank you for your review.
We are delighted to hear that our Customer Service representative Gillian was able to assist you and have forwarded your feedback to her.
Warm Regards
Hazal
New membership
Good facilities enjoyed the classes. Only complaint is that staff did not explain to me the checking in systems to get through the barriers which seems very lax with easy access to lockers. Given problems at other gyms recently with theft I think security should be better. Also these barriers are upstairs away from the main doors where staff are on the desk and one barrier is always open for exiting but you can just walk in that way too. Nor did anyone tell me about putting in your car registration so you don’t pay for parking. I found all this out on my second visit from another helpful customer.
18 October 2023
Reply from Better - The Sands Centre
Hi Sue,
Thank you for your review.
We are happy to hear you are enjoying the classes at The Sands Centre and will pass on your feedback in regards to the barriers and car park to the centre.
Warm Regards
Hazal
Unhelpful reception!! …
The swimming pool is mainly used for swimming classes when I am available to go at 5.30 pm and they take up over half the pool so it is a constant battle to avoid people if you simply want to swim lengths. The main problem however is the people behind the reception desk. Three sat there tonight but only one apparently able to assist checking in for swimming or classes causing a backlog and extreme frustration when in a time limit. I was completely ignored while a huge conversation went on with an individual about what type of classes they could be interested in in the future!!! The other person sat swivelling on a chair watching me and the end lady shook her head and pointed at the person unable to serve - ridiculous!!
11 October 2023
Unprompted review
Reply from Better - The Sands Centre
Hi
I am sorry to hear about your experience in our Centre.
Please contact our Customer Service Team directly and they will be able to assist in escalating your complaint.
The email address is - customerservices@gll.org
Regards
Amir
Have just joined the gym and had an…
Have just joined the gym and had an excellent induction showing me new machines and adding to my routines to keep it interesting. The gym has everything and the pool is magnificent. Just going makes me happy.
19 June 2023
Reply from Better - The Sands Centre
Good Afternoon Darren,
Thank you for your review.
I am delighted to hear that you enjoyed your induction with a member of the Fitness Team at The newly built Sands Centre. This is indeed a great facility with many activities available for all ages and abilities. We hope you continue to enjoy your membership at this centre. I will ensure to pass on your feedback for the attention of The Sands centre.
Kind regards,
Charmaine
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