Absolutely amazing place for family to enjoy swimming, gymnastics and much more activities for all ages. Outstanding service from staff and coaches. Car park is free for 3 hours when registering at t... See more
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Location
Switch locationNewmarket Rd, CA1 1JQ Carlisle, GB
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Although good facilities I'm shocked at the lack respect certain areas are given! kids running riot in the gym! Teen-agers using the gym as a social/posing gathering area, unsupervised, sitting... See more
Company replied
Just joined the Sands & made very welcome by all the staff but especially Chloe. Played pickleball then dance fitness, followed by a get-together with coffee & cake. What a great morning with lots o... See more
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the sands is a good gym plenty of room clean tidey but its like everywhere else you go the PTs are not very good with teaching bodybuilding but they are ok at helping people lose weight
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Newmarket Rd, CA1 1JQ, Carlisle, United Kingdom
4.1
Great
66 reviews
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Certain areas need looking at!
Although good facilities I'm shocked at the lack respect certain areas are given!
kids running riot in the gym! Teen-agers using the gym as a social/posing gathering area, unsupervised, sitting on equipment they're not using!
People walking in dirty shoes to the poolside!
Prams/pushchairs leaving the floor filthy in changing area which is never mopped up.
Having to queue for a shower!
20 November 2025
Reply from Better - The Sands Centre
Good afternoon Dena,
We appreciate your providing us with this valuable feedback, as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can do better in the future.
Kind Regards
I am very satisfied with my recent…
I am very satisfied with my recent onboarding experience. The staff has been consistently professional, friendly, and helpful. The gym and facilities are excellent.
7 October 2025
Reply from Better - The Sands Centre
Hi Marita,
Thanks for your review.
We are so happy to hear that the staff at The Sands Centre have been so supportive and that you think the facilities are excellent!
Warm Regards
Hazal
Liked that my issue was eventually…
Liked that my issue was eventually resolved.
Disliked what seems like an unnecessarily long and repetitive process.
1 October 2025
Reply from Better - The Sands Centre
Hi Leslie
Thank you for your review.
We are sorry to see that resolving your complaint took longer than expected to resolve and we appreciate your feedback.
If you have any further enquiries, please let us know and we will do our best to resolve them promptly.
Kind Regards
Amir
The staff members are very helpful
The staff members are very helpful. The pool area, showers and changing areas are kept clean.
7 August 2025
Reply from Better - The Sands Centre
Hi Jacqueline,
Thanks for your review.
We are so happy to hear that you are enjoying The Sands Centre!
Warm Regards
Hazal
Welcoming and friendly reception staff
Welcoming and friendly reception staff. Easy to book induction to the gym an a very thorough introduction from instructor who was keen to listen to what I wanted from my membership.
15 July 2025
Reply from Better - The Sands Centre
Hi Keith,
Thank you so much for your kind words!
We're thrilled to hear that our reception team at the Sands Centre made you feel welcome and that the induction process was thorough and tailored to your goals. We're here to support you every step of the way on your fitness journey. If you ever need anything, just let us know!
Kind regards,
Charmaine
Encouraging and supportive
The friendly atmosphere and feeling of belonging and encouragement from all instructors. Especially Dawid, James, Debbie, Dave to name a few. All are wonderful.
20 April 2025
Reply from Better - The Sands Centre
Hi Susan,
Thanks for your review.
We are so glad to hear that there is such a friendly atmosphere at The Sands Centre and that the instructors are so wonderful!
Warm Regards
Hazal
Helpful Staff
21 April 2025
Reply from Better - The Sands Centre
Hi Jagdish,
Thanks for your review.
We are happy to hear that the staff at The Sands Centre are so helpful!
Warm Regards
Hazal
Reply from Better - The Sands Centre
Hi Elizabeth,
It’s great to hear that our staff at The Sands Centre have been able to support you with your enquiries and are on hand to help whenever needed. We truly appreciate your kind words and your continued support.
We look forward to welcoming you back very soon!
Kind regards,
Sarah H
ladies toilets in pools changing rooms…
ladies toilets in pools changing rooms - obnoxious smell !!
Free parking space halved - no more free parking in overflow car park !!
16 April 2025
Reply from Better - The Sands Centre
Hi Lesley,
Thank you for bringing these issues to our attention. We completely understand how frustrating it can be when the facilities don’t meet the standards you expect. Health and safety are our top priorities at all of our Centre's, and we sincerely apologise that The Sands Centre has fallen short on this occasion.
We’re also aware that car parking can sometimes be an issue for our customers. We’ve forwarded your feedback to the Sands Centre team so they can look into this and review the situation.
Thank you again for sharing your thoughts with us.
Best regards,
Sarah H
Great staff
Clean activity areas and toilet/changing facilities.
Great staff, from receptionists to instructors, personable and knowledgeable. It's a great facility.
Just a shame the cafe had to close down.
9 April 2025
Reply from Better - The Sands Centre
Hi Lindsay,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the clean activity areas and the facilities, and we truly appreciate your recognition of our staff. We work hard to ensure everyone has a great experience, and it's wonderful to know that you felt well taken care of.
We're sorry to hear about the cafe closure and completely understand your disappointment. We’re always looking for ways to improve, so we hope to have something similar available in the future. Thanks again for your feedback, and we hope to see you again soon!
Warm regards,
Charmaine
Very easy to set up our both kids gym…
Very easy to set up our both kids gym membership and very helpful staff !
8 April 2025
Reply from Better - The Sands Centre
Hi Nuwun
Thank you for your review.
We are very pleased to see that your children's memberships were easy to set up, and the staff at the Sands Centre have been able to assist!
We hope your children enjoy their experience at The Sands Centre, and thank you for choosing Better.
Kind Regards
Amir
Reply from Better - The Sands Centre
Hi David,
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our friendly, helpful, and knowledgeable staff at the Sands Centre. We strive to provide the best service possible, and your feedback means a lot to us. We look forward to welcoming you back soon!
Warm regards,
Charmaine
A lot of diverse fitness classes
A lot of diverse fitness classes, great instructors, and a well-equipped gym. A bit expensive, but worth the price.
27 February 2025
Reply from Better - The Sands Centre
Hi Jowita,
Thank you so much for your feedback!
We're thrilled to hear you're enjoying the variety of classes, our instructors, and the gym's equipment. We understand the cost can be a factor, but we're glad to know you feel it's worth it. We appreciate your support and look forward to seeing you in the gym again soon!
Kind regards,
Charmaine
Swim for fitness
Booking the activity is very easy on the App, it’s well organised and the amenities are always clean. It’s always been a good experience.
17 February 2025
Reply from Better - The Sands Centre
Hi Eloise,
Thanks for your review.
We are delighted to hear that you find the app so easy and that the centre is so clean!
Warm Regards
Hazal
Reply from Better - The Sands Centre
Hi Alan
It is great to see the staff at The Sands Centre have been able to assist with any enquiries you have!
Thank you for taking the time to leave a review and please do not hesitate to speak to the staff id you have any further enquiries!
Kind Regards
Amir
Nice, clean place with evrything included
Staff were friendly and helpful, the place is new, modern and clean, they look well after their customers.
I like that they have soo many fitness classes and gym and swim are all included în the membership price.
17 January 2025
Unprompted review
Reply from Better - The Sands Centre
Hi Daniel,
Thanks for your review.
We are delighted to hear that you receive such excellent customer service at The Sands Centre and appreciate the membership packages we offer!
Warm Regards
Hazal
Reply from Better - The Sands Centre
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are truly delighted to hear that you are enjoying your membership at The Sands Centre. Your satisfaction is our top priority, and it's fantastic to know that you are making the most of the facilities we offer.
We are particularly pleased to hear that you are enjoying the pool area. It’s a great spot for relaxation and fitness, and we hope it's providing you with enjoyable and refreshing experiences. If you have any suggestions or feedback on how we can further enhance your experience, please don't hesitate to reach out.
Thank you once again for your kind words, and we look forward to seeing you at The Sands Centre soon!
Best regards,
Charmaine
Reply from Better - The Sands Centre
Hi Maisie,
Thanks for your review.
I have checked your account and cannot see any fees we have collected for £20 so I am unsure of what you are referring to?
If you would like to discuss your query with us, please email us at customerservices@gll.org and we can assist you further.
Warm Regards
Hazal
scammed me out of 20 pound
3 December 2024
Reply from Better - The Sands Centre
Hi Hannah,
Thanks for your review.
I have checked your account and cannot see any fees we have collected for £20 so I am unsure of what you are referring to?
If you would like to discuss your query with us, please email us at customerservices@gll.org and we can assist you further.
Warm Regards
Hazal
The initial gym induction I think it…
The initial gym induction I think it was James showed me and my daughter round and was brilliant
23 November 2024
Reply from Better - The Sands Centre
Hi Carol
Thank you for taking the time to leave a review.
We are glad the gym induction was useful, and James provided an excellent introduction.
We hope you and your daughter enjoy your experience with us.
Thank you for choosing Better.
Kind
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