Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful. I would definitel... See more
Location
Switch locationUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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See what reviewers are saying
We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... See more
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... See more
Company replied
My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool... See more
Company replied
Company details
About Bensons For Beds - Stevenage493
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom
- 1438312172
4.8
Excellent
492 reviews
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Excellent and quick service
Excellent and quick service. Connor was great in Stevenage store
24 July 2025
Reply from Bensons For Beds - Stevenage493
Thank you for the positive feedback! We're thrilled to hear that Connor provided excellent and speedy service at our Stevenage store. We appreciate your business, Megan at Customer Care
Very new mattress thorough and everyuery dealt…
Very thorough and every query dealt with efficiently
21 July 2025
Reply from Bensons For Beds - Stevenage493
Thank you for your positive review! We strive to provide thorough and efficient service to all of our customers. We're so glad to hear that this was your experience. Thank you for choosing our business, Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
Thank you so much for your positive feedback! We strive to provide excellent customer service and we are happy to hear that our staff was able to assist you. Thank you for choosing our business, we appreciate your support, Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
We're thrilled to hear that Connor provided excellent help and customer service! We strive to deliver top-notch service to all of our customers. Thank you for your positive feedback, Megan at Customer Care
Stevenage Store
We visited the Stevenage Store last weekend. Tara was super helpful and very knowledgeable. Tara listened and helped narrow down the choice for us which helped make our decision easier.
9 July 2025
Reply from Bensons For Beds - Stevenage493
Thank you for taking the time to leave a review! We are thrilled to hear that Tara provided exceptional service and helped make your decision easier. We will be sure to pass along your kind words to her. See you again soon at our Stevenage Store! Megan at Customer Care🙌
A very informative and well explained…
A very informative and well explained service with out pushing for a sale
28 June 2025
Reply from Bensons For Beds - Stevenage493
Thank you for your positive review! We strive to provide informative and helpful services without the pressure to make a sale. We appreciate your support and hope to continue seeing you in the future, Megan at Customer Care
Very helpful & informative
Sales associate Tara assisted us in providing all the relevant information that helped us choose our new Tempur mattress. The purchase was swift and we left feeling confident that we had chosen the right option for us and additionally at an affordable price.
29 June 2025
Reply from Bensons For Beds - Stevenage493
Thank you for your kind words! We are thrilled to hear that Tara was able to provide you with exceptional service. We hope to see you again in the future, Megan at Customer Care.
New mattress.
So far are experience has been good.
Customer service very helpful.
Are mattress is not being delivered until July so hopefully we will be pleased with the product.
11 June 2025
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback and are so glad our customer service was helpful. We hope you'll be pleased with your mattress when it arrives in July! Take care, Megan at Customer Care
Great customer service!
Great customer service and assistance throughout the process of finding the perfect mattress.
13 June 2025
Reply from Bensons For Beds - Stevenage493
We appreciate you taking the time to share your experience with us. We're happy to hear that you received great customer service and assistance finding your perfect mattress! Take care, Megan at Customer Care
Great knowledgeable assistants and not…
Great knowledgeable assistants and not at all pushy. Gave me enough information to make a decision.
13 June 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your feedback Lottie! We're glad our assistants provided helpful information without pressure, enabling you to make an informed decision. Take care, Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
We're glad you found our sales person helpful and knowledgeable. We appreciate your positive feedback very much. Take care, Megan at Customer Care
Excellent customer service and very…
Excellent customer service and very knowledgeable staff
13 June 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We are delighted to hear you received excellent customer service from our knowledgeable staff! We appreciate your positive feedback. Take care, Megan at Customer Care
FriendFriendly and very helpful in…
FriendFriendly and very helpful in helping us make the right choice
9 June 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We're happy to hear that our team was helpful in guiding you to the right choice. Thank you for your positive feedback, Megan at Customer Care
Deliver the service that was requested…
Deliver the service that was requested and agreed with the sales team in the shop
5 June 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your feedback and regret that our service did not meet your expectations. We'll review your experience with our sales team. Thank you, Megan at Customer Care
Sophie was very helpful
Sophie was very helpful and seemed to really enjoy her job. It made my experience of buying a new mattress very stress free and enjoyable. When I turned up to collect my mattress they were waiting for me and it took no time at all to load the van.
31 May 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that your mattress buying experience was stress-free and enjoyable. We appreciate your positive feedback regarding the helpful service you received and the quick collection process. Thank you, Megan at Customer Care
Buying a mattress
Leanne spent the time to explain all the differences between the products and waited for us to try them several times.
So many different varieties.
30 May 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you enjoyed exploring our many options and that our team member was helpful and patient as you made your selections. Thank you for your feedback, Megan at Customer Care
Very helpful staff.
27 May 2025
Reply from Bensons For Beds - Stevenage493
Thank you for leaving us this amazing 5 star review Rosemary. We hope you love your new order. Take care, Megan at Customer care
the staff member was very helpful and…
the staff member was very helpful and knowledgeable and this made the process easy and enjoyable.
27 May 2025
Reply from Bensons For Beds - Stevenage493
We appreciate your feedback Jason! We're happy to hear that our knowledgeable staff made the process easy and enjoyable for you. Thank you for your kind words, Megan at Customer care
Knowledgeable efficient staff!
28 May 2025
Reply from Bensons For Beds - Stevenage493
Thank you for your 5 star review Mr Barber. We appreciate your review, Megan at Customer care
New Mattress
Very helpful when we went to look for a mattress. The delivery drivers were here on time and very polite we had John H and Steven B thank you for your excellent service.
28 May 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're happy to hear that you found our team helpful and that the delivery was prompt and courteous. Thank you for your excellent review, Megan at Customer care
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