My bed was delivered in the exact time slot that I was given. The 2 gentleman that came did a good Work within the specified time. They were professional and there was not much disruption. Ver... See more
Location
Switch locationUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful. I would definitel... See more
We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... See more
Company replied
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... See more
Company replied
Company details
About Bensons For Beds - Stevenage493
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom
- 1438312172
4.7
Excellent
498 reviews
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My bed was delivered in the exact …
My bed was delivered in the exact time slot that I was given. The 2 gentleman that came did a good
Work within the specified time. They were professional and there was not much disruption. Very efficient.
8 September 2026
Spoke to a person in store and went…
Spoke to a person in store and went home measured up, then ordered on line.
7 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Stevenage493
We're delighted to hear the service was incredible! Providing a friendly, helpful experience is what we strive for, and it's wonderful to know we delivered for you.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
The lady that served us was helpful…
The lady that served us was helpful friendly and polite
9 September 2026
Reply from Bensons For Beds - Stevenage493
Thank you for your wonderful review! We're so pleased to hear that our team member was helpful, friendly, and polite. We strive to provide excellent service to all our customers.
Team Bensons
Delivery delays
Mattress delivery delayed months, bad attitude from delivery drivers.
7 September 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
Hello Paul,
Thank you for your feedback. We are sorry to hear about your experience and apologise for the frustration and inconvenience caused by the delay to your mattress delivery and the service you received.
We understand how disappointing it must have been to experience a delay of several months, and we are sorry to hear that you were unhappy with the attitude of the delivery team. This is not the level of service we aim to provide our customers.
We would like the opportunity to investigate your concerns further and have requested your order details via our review response. Once we receive this information, we will look into the delay and the issues you have raised regarding your delivery experience with the relevant teams.
We apologise again for the disappointment caused and hope to hear from you soon so that we can review this matter in more detail,
Megan | Customer Care Specialist
Excellent service
Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful.
I would definitely use Bensons again and let friends and family know how good the service was.
28 August 2026
Bed frame
Very welcoming staff, explained time wait. Did not push us into any purchase.
1 September 2026
Unprompted review
Great service
We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able to order online. But Sheraz's advice was key to us making a purchase
31 August 2026
Reply from Bensons For Beds - Stevenage493
Hello,
Thank you for your fantastic review! 😊 We're delighted to hear that Sheraz at our Stevenage store was so helpful in guiding you towards a mattress you loved.
We'll be sure to pass on your kind words to Sheraz. Thank you for choosing us, and we hope you enjoy many comfortable and restful nights on your new mattress,
Megan | Customer Care Specialist💙
Excellent customer service from point…
Excellent customer service from point of sale to delivery
26 August 2026
Unprompted review
Sarah was excellent
Sarah was excellent! She was extremely knowledgeable and helpful. She gave good, clear information on all the products we looked at. She was also very friendly and approachable.It made it very easy for us to make our decision.
28 August 2026
My experience of buying an expensive…
My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool selector. The staff knowledge was poor about mattress selection. The tool selector was not offered or used. The attitude was that it is all a matter of personal comfort. I was sold an extra firm mattress totally inappropriate for my weight and small build Consequently not a good nights sleep at all. The 40 night guarantee was honoured . So I went to a different store to select another mattress . The experience was better the selector tool was used and identified that I needed a firm mattress not extra firm . This could have been revealed on the first visit . The reordering of the mattress was very good from Stevenage store both deliveries were excellent.
20 July 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
Hello Mrs Goulden,
Thank you for taking the time to share your experience with us.
We're sorry to hear that your initial in-store experience did not meet your expectations, particularly regarding the advice you received when selecting your mattress. We understand how important it is to receive expert guidance when making such a significant purchase, and we're disappointed to learn that the sleep assessment tool was not utilised during your first visit. We will ensure your feedback is shared with the relevant management team, as customer comments such as yours help us identify opportunities to improve the service and guidance we provide in our stores.
Thank you again for taking the time to provide your feedback, and we hope you're now enjoying many comfortable nights' sleep on your new mattress,
Megan | Customer Care Specialist
Very please with the service and product
21 August 2026
Reply from Bensons For Beds - Stevenage493
Hi Sue,
Thanks for your feedback! 😊 We're delighted to hear you're very pleased with both the service and your purchase. Enjoy your new bed, and thank you for choosing us,
Megan | Customer Care Specialist! 🛏️
Friendly store & delivery staff
Friendly staff at the Stevenage store when hey welcomed my daughter and I and assisted us to find the type of mattress she was looking for. No pushy selling but expert advice. We returned a couple of days later to place the order and the process was simple and quick. We opted for the mattress removal option and the guys that delivered the new mattress/took the old where friendly, quick and clearly knew what they were doing. I would recommend 10/10 Bensons For Beds. A happy customer ☺️
15 August 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased to hear about your excellent experience at our Stevenage store! It's wonderful that our team provided friendly assistance and expert advice without any pressure. We're also glad the ordering process was simple and quick, and that our delivery team was efficient and professional. Thank you for your recommendation!
Team Bensons
The staff were excellent
The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy. We mainly spoke to Jake and he was very aware and attentive to our needs, we had already made a decision on what bed frame and mattress we wanted so he focused his attention on explaining delivery and financing options to us which was very helpful.
12 August 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
Hey Jack,
Thank you for your fantastic review! 😊 We're delighted to hear that our team provided exactly the right balance of helpful, knowledgeable service without being pushy. It's wonderful to know that Jake took the time to understand your needs, answer your questions, and clearly explain the delivery and finance options available.
We'll be sure to pass your kind words on to Jake. Thank you for choosing Bensons for Beds, and we hope you enjoy your new bed and mattress,
Megan | Customer Care Specialist🛏️⭐
Service and quality
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattress was exactly what we were looking for and affordable considering we've tried other more expensive options but didn't match the quality. So thankful for Jake and Sophie who helped us on our visit before this one.
12 August 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided excellent service and helped you find an affordable, high-quality mattress. We're delighted you found exactly what you were looking for.
Team Bensons
Stevenage branch, wonderful experience.
The staff at the Stevenage branch, particularly Sophie, were very knowledgeable, courteous, and helpful; she let me try out various mattresses. There was no pressure, and they let me take my time.
The first mattress that I purchased I found to be not as comfortable as I thought it would be. I also have a medical condition, and the new mattress did not work for me, so I went back to the store, and Sophie helped me to choose a different mattress and she was happy to exchange the matter for me without any penalties I am a pensioner and I felt very comfortable and confident dealing with Benson for bed Stevenage branch
27 July 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
We are so pleased to hear about your positive experience at our branch! It's wonderful that our team was knowledgeable, courteous, and helpful, allowing you to take your time and try out various mattresses without any pressure. We're especially glad that we could assist you with the exchange and ensure you found a comfortable mattress that works for your medical condition. Thank you for sharing your confidence in us.
Team Bensons
Reply from Bensons For Beds - Stevenage493
Hello Mrs Alexander,
Thank you for your kind words! 😊 We're delighted to hear that you received excellent service and that you'd highly recommend us.
Providing a great experience for our customers is always our goal, so it's wonderful to know we've met your expectations. We truly appreciate your support and look forward to helping you again in the future.
Thank you for choosing us,
Megan | Customer Care Specialist⭐
Great Service
All Staff were good and acknowledged us making us feel welcome. Paul guided us through our mattress choices and was extremely professional and also a very nice person to deal with, no hard sale just a really understanding nature and warming manner. We'd definitely return in the future to Paul and the team at Stevenage.
4 August 2026
Reply from Bensons For Beds - Stevenage493
It was a pleasure to be of service to you thank you for your review and look forward to further visits from Paul
Bensons for brilliance!
Fantastic, friendly staff and amazing prices in the discount section upstairs 👌
5 August 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased to hear you found our staff fantastic and friendly! It's wonderful that you also discovered amazing prices in our discount section upstairs. Thank you for your kind feedback!
Team Bensons
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