We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able t... See more
Location
Switch locationUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... See more
Company replied
Sarah was excellent! She was extremely knowledgeable and helpful. She gave good, clear information on all the products we looked at. She was also very friendly and approachable.It made it very easy fo... See more
My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool... See more
Company replied
Company details
About Bensons For Beds - Stevenage493
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom
- 1438312172
4.8
Excellent
490 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vulgar language
I have been debating writing this review. I have decided that its important for people to know what goes on in stores. I visted the store with my young child last teusday (09/09). I was looking for a bed for her and was greeted by a lovely lady who was helpful. However a gentleman that works there was using text to speech over the speakers and using vulgar language infront on my child? He was running off and giggling to himself whist still saying things through the speaker. The poor lady seemed very embarresed by the behaviour. I feel like this shouldnt be how customers are treated. Very dissaponted
9 September 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate you bringing this to our attention Amy. We're very sorry your visit was unpleasant and that inappropriate language was used in front of your child. We'll address this internally to ensure a better environment for everyone.
Best wishes,
Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
"Thank you for your kind words! We are thrilled to hear that our staff and products have met your expectations. Your satisfaction is our top priority and we look forward to serving you again soon! #CustomerLove"
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you found our team member knowledgeable and helpful. We appreciate you taking the time to share your positive experience with us, Megan at Customer Care
Staff in Stevenage were very friendly…
Staff in Stevenage were very friendly helpful and efficient
28 August 2025
Reply from Bensons For Beds - Stevenage493
We're so happy to hear the Stevenage staff were friendly, helpful, and efficient! We appreciate your positive feedback and thank you for choosing us, Megan at Customer Care
Great experience
Customer service, plenty of choice and delivery on point.
28 August 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're happy you found great choices and that our service and delivery met your expectations.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
We're happy you found a great selection of beds and that our staff were very helpful! We appreciate your positive feedback.
Friendly sales representatives but…
Friendly sales representatives but style and design didn’t meet our needs
25 August 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your feedback and are glad our sales representatives were friendly. We'll review our styles to better meet diverse needs.
Very satisfied
The two ladies that helped us were very helpful and professional answered all of our questions and made the whole experience very pleasurable,would highly recommend
24 August 2025
Reply from Bensons For Beds - Stevenage493
Thank you for taking the time to leave such a kind review! We are thrilled to hear that our team provided you with helpful and professional service. It was a pleasure to assist you and we appreciate your recommendation!
Reply from Bensons For Beds - Stevenage493
We appreciate you taking the time to share your positive experience! We are so glad our staff was helpful and accommodating to your needs. Take care, Megan at Customer Care
Excellent customer service
Excellent customer service from the lady who served us. She was very knowledgeable and friendly with it.
14 August 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you received excellent customer service! It's great to know the staff member was knowledgeable and friendly. Thank you for your feedback. Take care, Megan at Customer Care
Reply from Bensons For Beds - Stevenage493
Thank you for sharing this amazing 5 star review for us Dawson. We appreciate you! Thanks for choosing us, Megan at Customer Care
Fantastic service from Tara
Fantastic service from Tara. She understood our needs, was informative, friendly and efficient
12 August 2025
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We are so glad to hear that you received fantastic, friendly, informative, and efficient service and that we met your needs. Take care, Megan at Customer Care
Good sales person,not pushy
13 August 2025
Reply from Bensons For Beds - Stevenage493
We're happy to hear that the salesperson was helpful and not pushy Paul. We appreciate your feedback, Megan at Customer Care
positive experience
Overall a very positive experience with Bensons from the initial visit to the shop and the advice we were given, to communication regarding delivery and the delivery itself. Will be recommending
4 August 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
Thank you for choosing Bensons for your recent purchase! We are thrilled to hear that you had a positive experience with us from start to finish. Thank you for your recommendation and we can't wait to see you again, Megan at Customer Care
Bensons for Beds were able to meet our…
Bensons for Beds were able to meet our needs, with a very comfortable mattress within a very short time frame. We were given a very comfortable shopping experience. Thank you Sarah and team.
27 July 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
Thank you so much for your kind words! Our team here at Bensons for Beds is dedicated to providing excellent customer service and finding the perfect mattress for each and every customer. We're thrilled that you had a comfortable and enjoyable shopping experience with us. Thank you for choosing Bensons for Beds. Sweet dreams! Megan at Customer Care
The previously set Delivery date was changed
They were supposed to bring me my family beds on 25 th of July although we were promised to have the order earlier than that. Now even worse they just texted me that they cant delivery on that set date they changed to the 8 th of August!!! When i am going abroad ! So what is gonna happen now i dont know when i am gonna be back and so i dont know what to do!! No customer service.
18 July 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
We regret the delivery change and any resulting difficulty. Due to no order details being attached, please follow the link and reach out to us: https://www.bensonsforbeds.co.uk/contact-us/
Megan at Bensons for Beds Care Team.
To Bensons Stevenage
To Bensons Stevenage Manager - best experience ever because of Sophie. Sophie is professional, knowledgable, extremely helpful and assisted us even though we didnt make the purchase on the day. But because of Sophie we went back and only wanted to deal with Sophie. Super star and made the experience all worth while as we didnt even look at beds at any other stores. We only wanted to deal with Sophie! FIVE STARS EXPERIENCE ⭐️⭐️⭐️⭐️⭐️
24 July 2025
Reply from Bensons For Beds - Stevenage493
Thank you for your kind words about Sophie, we are happy to hear that she provided you with exceptional service. That's what we strive for at our store! We value your loyalty and hope to see you again soon. Megan at Customer Care⭐️⭐️⭐️⭐️⭐️
Georgia was fabulous at helping us find…
Georgia was fabulous at helping us find the right mattress. We were very lucky and ended up with a top quality mattress of our choice bring in the clearance as returned for some reason or another. However asking any questions and confirming collection with the Assistant Manger was hard work he was obviously totally not interested.
22 July 2025
Unprompted review
Reply from Bensons For Beds - Stevenage493
Thank you for your feedback! We are so glad that Georgia was able to assist you in finding the perfect mattress. We apologise for any challenges you experienced with our Assistant Manager. We will address this issue to ensure the best customer service experience for all. Thank you for choosing our business, Megan at Customer Care
Excellent and quick service
Excellent and quick service. Connor was great in Stevenage store
24 July 2025
Reply from Bensons For Beds - Stevenage493
Thank you for the positive feedback! We're thrilled to hear that Connor provided excellent and speedy service at our Stevenage store. We appreciate your business, Megan at Customer Care
Very new mattress thorough and everyuery dealt…
Very thorough and every query dealt with efficiently
21 July 2025
Reply from Bensons For Beds - Stevenage493
Thank you for your positive review! We strive to provide thorough and efficient service to all of our customers. We're so glad to hear that this was your experience. Thank you for choosing our business, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.