Excellent customer service from Bev. She didnt rush us and we walked through various options that we were interested in. She was friendly and very knowledgeable.The bed and mattress we decided on was... See more
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Excellent customer service from all of the team! I met Peter , Hannah and Caitlin all of whom were knowledgeable, helpful and a great deal of banter made our buying experience a fun one.
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... See more
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... See more
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Company details
About Bensons For Beds - Edinburgh663
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, United Kingdom
- 1314402029
4.9
Excellent
286 reviews
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Great customer Service
I was looking to buy a new bed for myself and my partner.
We were shown around by Stephen, he was a great balance of attentiveness while also allowing us to test the mattresses in peace. He was very knowledgable and helped us pick out a mattress and a bed frame.
He also showed us the firmness guide and helped us to find our ideal firmness for a mattress.
We were also helped by Hannah who was also very helpful and friendly during the purchasing process.
6 January 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for sharing your experience Mr S! We’re delighted to hear that Stephen provided the perfect balance of attentiveness and space, helping you find the ideal mattress and bed frame. It’s great that the firmness guide was useful too! We’re also pleased Hannah made the purchasing process smooth and friendly. We hope you and your partner love your new bed!
Megan at Customer Care
Great professional salesman we looked…
Great professional salesman we looked and bought the bed and mattress within 25minutes
1 January 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for your feedback Stevie! We’re thrilled to hear you had such a smooth experience and found the perfect bed and mattress so quickly. We’ll make sure your kind words reach the team,
Megan at Customer Care!
Tried and trusted
I went in knowing exactly what I was looking for. Hannah the girl who dealt with my purchase was new to the role and handled everything well.
31 December 2025
Reply from Bensons For Beds - Edinburgh663
We’re so pleased Hannah made your purchase smooth and professional – especially as she’s new to the role! Thank you for your positive review – Lauryn at Customer Care 💜
Peebles
customer service was from sales and delivery personnel has been ideal.
While email and msg contact is appreciated and vital there were many unnecessary sent to us.
18 December 2025
Reply from Bensons For Beds - Edinburgh663
We appreciate you sharing your feedback. We're glad to hear that our sales and delivery teams provided ideal service. We will review the message frequency to improve your experience,
Megan at Customer Care.
Nothing to improve
Nothing to improve. Everything arrived on time. We received a bed frames and a sofa bed. They ticked all the boxes
8 October 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that your bed frame and sofa bed arrived on time and met your expectations. We appreciate you taking the time to share your positive experience with us!
Reply from Bensons For Beds - Edinburgh663
We're glad you had a great experience with our salesman. Thank you for your positive feedback; we appreciate it a lot.
Thank you, Team Bensons - Jess
A pleasant experience
I couldn't fault them from my experience instore at both Straiton edinburgh(kev) and craigleith(hannah) to the day they delivered it. They were both helpful but not pushy and gave all details that I required without being forceful. They could answered all the questions in a nice manner. Would recommend Bensons. Bed delivered as advised and no hassel. Kept well informed .
26 November 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for sharing your experience! We’re delighted to hear that Kev and Hannah provided helpful, knowledgeable service without any pressure, and that your delivery was smooth and hassle-free. It’s great to know you felt well-informed throughout the process. 💜 Thank you for your positive review Jude – Lauryn at Customer Care
I have already filled in a review
I have already filled in a review. But I will repeat by saying my experience with. Bensons was excellent in every way. (& my bed is very comfortable)
6 December 2025
Reply from Bensons For Beds - Edinburgh663
We truly appreciate you taking the time to share your experience again Mrs Bee! It’s wonderful to hear that everything went smoothly and that you’re enjoying your comfortable new bed. 💜 Thank you for your positive review – Lauryn at Customer Care
From buying the bed
From buying the bed, to having it delivered, all staff were great .price was reasonable as well.
We would highly recommend buying a bed from bensons
8 December 2025
Reply from Bensons For Beds - Edinburgh663
We’re so pleased to hear everything went smoothly from purchase to delivery! Great service and fair pricing are what we strive for, and your recommendation means so much to us. Thank you for your positive review Mrs Bruton – Lauryn at Customer Care 💜
I found a bed elsewhere so l phoned to…
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed care kit, that we never took. I didn't mind the question, but when l said no we were never given one, there was not even an attempt to apologise for the miss judgement. I am disappointed
I would have never taken a kit, before the purchase.
3 December 2025
Reply from Bensons For Beds - Edinburgh663
Good morning Brenda, thank you for reaching out. I'm very sorry to hear about the confusion regarding the care kit that wasn't taken. I will feed this back to the relevant people to ensure this doesn't happen in the future. If you would like to contact us further you can on 0333 222 6800 - Regards - Stewart
Steven was very friendly and helpful
Steven was very friendly and helpful. He gave all the information we needed.
Very wide choice of mattresses and divans.
We left feeling happy with our choices.
4 November 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our team member was helpful and friendly Tom & Trisha! It's great you found a wide selection and left feeling happy with your choices. Thanks for your feedback,
Megan at Customer Care
Great sales team, no pressure
Tom the salesman was very informative and knowledgable it made chiding my bed easy!
9 November 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Overall great experience
I had a great experience in the straiton store. Peter was extremely helpful and managed to find the mattress that would suit me.
7 November 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that you had a great experience at our store. We appreciate you mentioning the assistance you received in finding the right mattress. Thank you,
Megan at Customer Care
Staff where helpful with helping me…
Staff were helpful with helping me choose what bed to purchase.
Tom who assisted myself was extremely helpful and was very pleasant. Top score tom for great customer service.
29 October 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our staff was helpful in assisting you with your bed purchase. We appreciate that you found our team member to be pleasant and helpful. Thank you for your positive feedback,
Megan at Customer Care
Made an old man feel important
Over and above the call of sales personnel and for once it wasn't a big story getting a mattress and bed for OAP. Thank you
30 October 2025
Reply from Bensons For Beds - Edinburgh663
We are so happy to hear that our sales personnel exceeded your expectations and made the process easy for you. Thank you for your positive feedback,
Megan
Customer Care Team
Very good service and took time …
Very good service and took time going over everything
2 October 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your feedback! We're glad to hear you received thorough and attentive service.
Take care,
Megan at Customer Care
The salesman was very open and honest.
The salesman was very open and honest.
He knew what we were looking for and showed us mattresses suitable for our age group.
There was no high pressure sales pitch.
5 September 2025
Reply from Bensons For Beds - Edinburgh663
We appreciate you taking the time to share your experience. We're happy to hear that our team member provided open, honest, and helpful service without pressure.
Take care,
Megan at Customer Care
Really helpful staff who showed me to…
Really helpful staff who showed me to the correct areas of the store for the types and cost of mattresses I was looking for. In and out the store swiftly with a new mattress. Peter who I dealt with was really helpful and made it all very quick and easy
27 August 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our staff was helpful in guiding you to the right mattresses. We appreciate you taking the time to share your positive experience with us, Megan at Customer Care
Helpful friendly service
21 August 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your kind words! We strive to provide exceptional service to all of our customers. We truly appreciate your support and look forward to helping you again in the future. #happycustomers #customerservice #grateful
Best night's sleep ever.
The two gentlemen who delivered my bed, were very proffesional, they asked where i wanted my bed, talked me through everything.
I have not had a very good sleep for a number of years, i had the best night sleep ever in my new bed with a new mattress that was designed for me using their new mattress machine, which advises staff where my pressure points were and wich mattress would suit me best. From choosing the bed to the mattress, the staff were excellent and nothing was too much trouble for them.
22 August 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our delivery team was professional and helpful, and that you found the perfect mattress using our technology. We're glad you had such a positive experience with our staff and are now sleeping better. Thank you for your feedback, Megan at Customer Care
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