Excellent customer service from Bev. She didnt rush us and we walked through various options that we were interested in. She was friendly and very knowledgeable.The bed and mattress we decided on was... See more
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Excellent customer service from all of the team! I met Peter , Hannah and Caitlin all of whom were knowledgeable, helpful and a great deal of banter made our buying experience a fun one.
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... See more
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... See more
Company replied
Company details
About Bensons For Beds - Edinburgh663
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, United Kingdom
- 1314402029
4.9
Excellent
286 reviews
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We found what we were looking for…
We found what we were looking for easily with grreat help from a member of staff.
27 July 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your positive feedback! We're thrilled to hear that our staff provided great assistance in finding what you needed. We strive to make every customer's experience a memorable one. We look forward to seeing you again at our business.
The staff made it very easy
29 July 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for the positive review! We are delighted to hear that our staff provided exceptional service that made the process easy for you. We strive to make our customers' experience stress-free. We look forward to seeing you again in the future, Megan at Customer Care
Bensons at Straiton
We had a smooth experience in Bensons at Straiton. Having researched online, we knew which bed frame we were interested in.
Our salesman, Peter was great, and even gave us a good recommendation for lunch afterwards.
28 June 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for choosing Bensons at Straiton! We are thrilled to hear that you had a smooth experience and that our salesman, Peter, was able to provide excellent service. Happy to hear you enjoyed our bed frames and hope you enjoyed lunch too. Thanks for your review, Megan at Customer Care
Reply from Bensons For Beds - Edinburgh663
Thank you for the awesome feedback! We strive to provide fast delivery and top-notch customer service, and we're glad our payment plan was convenient for you. Happy sleeping! Megan at Customer Care😄🛏️
Top class customer service experience…
Top class customer service experience was in and out of the shop in 15 minutes
24 July 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your kind words! We strive to provide top-notch customer service and we're delighted to hear that we were able to exceed your expectations. It was a pleasure having you in our shop. See you again soon, Megan at Customer Care
Calvin at Straiton Edinburgh was…
Calvin at Straiton Edinburgh was excellent. Asked both of us questions which led to the perfect mattress for both of us. He was professional and easy to talk to and knew exactly what he was doing. Even though he is new to the job he executed the sale perfectly and gave us time to think about what we wanted to purchase. Brilliant customer service skills.
20 July 2025
Unprompted review
Reply from Bensons For Beds - Edinburgh663
Thank you for the positive feedback about Calvin! We are glad to hear that he was able to help you find the perfect mattress for both of you and provided excellent customer service. We are proud to have him as a part of our team, Megan at Customer Care
Keith was very helpful
Keith was very helpful, knowledgeable about the products. More importantly friendly.
19 July 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for the kind words, we are happy to hear that Keith provided excellent service and made your experience enjoyable. Our team takes pride in being knowledgeable and friendly to ensure your satisfaction. Hope to see you again soon, Megan at Customer Care
1st time at Bensons
We were entertained right away by the new staff who started this week named Calvin. He was approachable, shows courtesy and has been readily available to answer our questions to his best.
30 June 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for sharing your experience with Calvin! We're thrilled to hear that he made a positive impression on you and provided excellent service. Thank you for your kind feedback, Megan at Customer Care
No pressurised selling. Excellent.
No pressurised selling. Peter salesperson was excellent. Definately knew about mattresses. All in all a good experience at Straiton. Would definately recommend.
28 June 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that you had a good experience at Straiton! We appreciate your positive feedback regarding the no-pressure environment and the salesperson's mattress expertise. We are thankful for your recommendation, Take care, Megan at Customer Care
Staff were helpful and courteous in…
Staff were helpful and courteous in assisting me to make a suitable purchase.
11 June 2025
Reply from Bensons For Beds - Edinburgh663
We appreciate your feedback! We're happy to hear that our staff were helpful and courteous in assisting you with your purchase. Take care, Megan at Customer Care
Sales team in the store were extremely…
Sales team in the store were extremely helpful and quick to follow-up from the initial store visit, through email conversation and order placement.
2 April 2025
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our sales team provided such helpful and prompt service! We appreciate your positive feedback regarding your store visit and order placement. Take care, Megan at Customer Care
Very pleasant experience no pressure to…
Very pleasant experience no pressure to buy your left alone to browse the salesman Arthur was absolutely fantastic no problems whatsoever
16 April 2025
Reply from Bensons For Beds - Edinburgh663
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a pleasant experience and that our salesman Arthur was fantastic. We strive to provide a pressure-free environment for our customers. We hope to see you again!
Stuart took the order over the phone…
Stuart took the order over the phone and was just so helpful.
18 April 2025
Reply from Bensons For Beds - Edinburgh663
Thank you so much for your kind words! We are thrilled to hear that Stuart provided excellent service during your order. We appreciate your support and look forward to serving you again. 🙂
Great choice of mattresses
Great choice of mattresses . Customer service and information given was freat
8 April 2025
Reply from Bensons For Beds - Edinburgh663
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our selection of mattresses and customer service. We hope you enjoy your new mattress for years to come.
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our team member was so helpful! We appreciate your positive feedback and are grateful for your time. Take care, Megan at Customer Care
Great buying experience
Arthur was really helpful and when I described what I was looking for knew which products might suit. Gave me plenty of time and space to try each mattress and was very accommodating in setting up a delayed delivery.
27 February 2025
Reply from Bensons For Beds - Edinburgh663
We appreciate you sharing your experience. We're happy to hear that our team member was so helpful in understanding your needs and accommodating your delivery. Take care, Megan at Customer Care
Salesman
Salesman very helpful and informative explain everything about our purchase
And delivery date very happy with service.
28 January 2025
Reply from Bensons For Beds - Edinburgh663
We appreciate you sharing your experience. We're happy to hear that our sales team was helpful and informative and that you are pleased with the delivery date!
Thank you,
Megan at Customer Care
Salesman was extremely helpful!
Salesman was extremely helpful!
I have shopped at Bensons previously & always been satisfied with my purchases.
20 January 2025
Unprompted review
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our salesman was extremely helpful and that you've always been satisfied with your purchases. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Edinburgh663
We appreciate you taking the time to share your positive experience! We are happy you found our prices and staff to your liking. Take care, Megan at Customer Care
Reply from Bensons For Beds - Edinburgh663
We appreciate your feedback! Our team is glad you found helpful staff and a great selection. Thank you for sharing your experience, Megan at Customer Care
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