Excellent customer service from Bev. She didnt rush us and we walked through various options that we were interested in. She was friendly and very knowledgeable.The bed and mattress we decided on was... See more
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Excellent customer service from all of the team! I met Peter , Hannah and Caitlin all of whom were knowledgeable, helpful and a great deal of banter made our buying experience a fun one.
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... See more
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... See more
Company replied
Company details
About Bensons For Beds - Edinburgh663
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, United Kingdom
- 1314402029
4.9
Excellent
286 reviews
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Reply from Bensons For Beds - Edinburgh663
All good and great service — we love to hear it! Thanks for taking the time to share your experience.
Thank you for your positive review - Lauryn at Customer Care 💜
Great service in store as usual
Great service in store as usual. Good communication regarding delivery and bed frame delivered to room of choice.
30 March 2026
Reply from Bensons For Beds - Edinburgh663
Mrs H,
We're so happy to hear about the great service you received in store! It's wonderful that our communication about your delivery was helpful and your bed frame was delivered to your room of choice. Thanks for your review!
Team Bensons - Jessica
Very pleased
The whole experience from visiting shop which was very pleasant to picking the mattress the sales lady very nice and knows her mattress🤗
5 April 2026
Reply from Bensons For Beds - Edinburgh663
We appreciate your positive feedback! We're so glad you found your shop visit pleasant and that our sales associate's expertise helped you choose your mattress.
Service was great from start to finish
Service was great from start to finish. The staff in the shop were friendly and helpful. The delivery service team were quick and thoughtful, as I had just put my baby down for a nap when they arrived and they managed to change over the beds very quietly. It was very much appreciated!!!
3 April 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for the lovely feedback! 😊 We’re delighted to hear you had great service from start to finish. It’s especially nice to know the delivery team were so thoughtful and quiet while your baby was napping—that really means a lot to us. We truly appreciate you sharing your experience,
Megan | Customer Care Specialist💤
This is the 2nd bed we have bought…
This is the 2nd bed we have bought recently from Bensons and everything from the ordering to the delivery is seamless. You are kept informed at all stages of the process . Customer service as it should be done .
28 March 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for your lovely feedback David! 😊 We’re delighted to hear this is your second bed with us and that everything from ordering to delivery was seamless. Keeping you informed every step of the way is exactly how customer service should be — thank you for choosing us again,
Megan | Customer Care Specialist
Pleased with service
Kept up to date with order details. Telephone call on morning of delivery with 1 hour guideline as to delivery time.
The 2 delivery guys were very polite and knew exactly what they were doing. First time I have used Bensons for Beds , Would use again.
14 March 2026
Reply from Bensons For Beds - Edinburgh663
Alexandra D,
We appreciate you taking the time to leave us a review! We're happy to hear that you were well-informed about your order and that our delivery team was punctual, polite, and efficient. We're glad you had a great first experience!
Team Bensons
All good, from ordering to delivery
Very helpful Sales Assistant in store. Choice of delivery dates very good. Kept me well informed about my order. The guys that delivered the new mattress and uplifted the old one were careful and respectful of my property, arrived on time and made the job look effortless.
9 March 2026
Reply from Bensons For Beds - Edinburgh663
Stephanie Jones,
We appreciate your 5-star review! It's great to hear that our sales assistant was so helpful and that you were pleased with the delivery options and updates. We're glad the delivery team was punctual, careful, and efficient with your mattress.
Team Bensons
Staff very informative and helpful.
Staff very informative and helpful.
Stress free purchase.
4 March 2026
Reply from Bensons For Beds - Edinburgh663
Mrs. Anne Ferguson,
We appreciate you taking the time to leave us this great feedback! We're so glad our staff were helpful and the purchase was stress-free.
Stewart - Team Bensons
Great and easy service
4 March 2026
Reply from Bensons For Beds - Edinburgh663
Scotty Davidson,
We appreciate your feedback! We are so glad our service was great and easy for you to use. Thank you for your review.
Team Bensons
'Five stars all the way'.
From start to finish the staff were extremely helpful, knowledgeable and informative. We ordered our mattress from the Straiton branch, and Stephen was an excellent salesman. We were regulary kept informed regarding the delivery date and time slot. We cannot fault the service received and would definitely recommend Bensons for beds.
1 February 2026
Reply from Bensons For Beds - Edinburgh663
Mrs. O'Connor,
We're happy to hear that our staff were helpful, knowledgeable, and informative from start to finish. It's great to know that you were regularly kept informed regarding the delivery. We appreciate your recommendation!
Team Bensons
Was given all the information we needed…
Was given all the information we needed and he want through all the options we had so we got the right bed and mattress that best suited us
24 February 2026
Reply from Bensons For Beds - Edinburgh663
Really appreciate your feedback Mrs Crowe! Delighted the team explained all the options clearly and helped you choose the perfect bed and mattress.
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
The delivery guys were friendly brought…
The delivery guys were friendly brought bed in build it was all done in no time would recommend buying a bed from Bensons
26 February 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for the lovely review! Our delivery team will be so pleased to hear this. We’re glad they got your bed built and ready in no time — enjoy, and thanks for recommending us!
Megan at Customer Care😊
Love our little couch
Love our little couch. The salesperson was friendly and very helpful without hovering. The delivery was on time. Thanks!
31 January 2026
Reply from Bensons For Beds - Edinburgh663
We're so glad you love your new couch! It's great to hear that our salesperson was helpful and that the delivery was on time. Thanks for your positive feedback!
Reply from Bensons For Beds - Edinburgh663
We appreciate you sharing that our staff was helpful and polite; we are so happy you had a great experience with us!
Hannah
Hannah, the assistant who dealt with us was excellent. She gave us information, allowed us to look around, test out several beds, discuss things between ourselves and invited us to seek her out when we were ready. Such a pleasant change from assistants who follow you around and don't allow time to discuss matters, leading in our case to leaving the store without making a purchase in the past.
25 January 2026
Reply from Bensons For Beds - Edinburgh663
We appreciate you sharing your experience. We're happy to hear that our assistant provided excellent service by giving you space to explore and decide at your own pace. It's great to know this approach made a positive difference.
Great service with lovely staff
Great service with lovely staff, very helpful
Thank you
20 January 2026
Reply from Bensons For Beds - Edinburgh663
We're so glad you had a great experience with our helpful and lovely team! Thank you for your positive feedback; we appreciate it.
Really helpful staff
Really helpful staff. They gave us plenty of time and space to make up our minds. Good selection of beds too.
Good delivery too.
19 January 2026
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that our staff were helpful and gave you the time and space you needed. We're also glad you appreciated our selection and delivery. Thank you!
Good knowledge
Good knowledge, excellent communication and kept up to date with the order.
19 January 2026
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that you received excellent communication and were kept informed about your order. We appreciate your positive feedback!
Excellent
I returned to Bensons for Beds after a buying a bed within days to buy Bedroom Furniture as Hanna made a great impression on me and her Professionalism and Welcoming Manner was second to none.
Nothing was a bother and she took her time to explain everything and showed me different ideas.
I would have no hesitation in recommending Hanna at the Straiton Store to Family and Friends.
Thanks again Hanna for all your help.
17 January 2026
Reply from Bensons For Beds - Edinburgh663
We're happy to hear that your experience at our Straiton store was so positive and that you felt welcomed. It's great to know that you found the assistance helpful and would recommend us to others. Thank you for your positive feedback.
Good shopping experience from the shop…
Good shopping experience from the shop to delivery. All staffs are professional and polite. Recommended.
17 January 2026
Reply from Bensons For Beds - Edinburgh663
We appreciate your recommendation! We are happy you had a good shopping experience, from the store to the professional and polite delivery staff.
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