John in the store is such a nice man - he’s polite, respectful and knowledgeable which is just what we needed with buying a new bed. We went to other bed stores locally and his manner was by far the b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
John in the store is such a nice man - he’s polite, respectful and knowledgeable which is just what we needed with buying a new bed. We went to other bed stores locally and his manner was by far the b... See more
Company replied
Welcome experience went for a new mattress wasn’t sure about firmness so was asked if we would like lie bed for them to work out best mattress for us
Company replied
We enquired about a bed in February of this year, being aware that we would not be ready for delivery until possibly June. This was not a problem for John at the Crewe shop, he took us on a full tour... See more
Company replied
Bed buying made easy. From entering the Crewe store to completing our purchase we were looked after by Jon. His knowledge of the products was second to none. He explained the different types of beds... See more
Company replied
Written by the company
Grand Junction Retail Park, CW1 2RP, Crewe, Cheshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful & knowledgeable, Jonathan Samuel was very good, he was not pushy at all let us make our own decision which mattress we wanted, would recommend the Crewe branch to anyone
I have ordered new bed. Bed arrived on time but had a defect. It took longer that I would have liked to come back to me, but once Bensons did, they have replaced with no problems. Overall very good experience.
The staff at the Crewe branch were extremely helpful especially Claire. She advised on every mattress we looked at and did not pressurize us in any way. Great selection of beds and well laid out shop. This is our second bed purchased at Crewe Bensons and wont be our last. Must note that the Northwich Branch did not offer such service and couldn't be bothered with us.
Excellent selection of mattresses with varying quality and prices.
Amanda and Claire were both helpful and provided assistance and guidance where required.
Excellent service,Tom was very helpful and called me to follow up and check everything was ok.I'm in a wheelchair and found that i had plenty of room to manoeuvre around the store.Good experience, would recommend this store to everyone.
Staff at the Crewe shop were very helpful. Advised on best options without being pushy. Confirmed delivery date, Bensons kept in touch throughout, delivered on time, very professional and helpful delivery staff.
Would definitely recommend
Staff helpful and knowledgable. Not pushy. Dealt with John at Crewe and he was very good and nothing too much trouble
Clair was very professional in every way. Highly recommended
Friendly staff ,asked if she could be of any help and no pressure sales talk,very helpful and quick and easy purchase.
I am a repeat customer, we had purchased a king size bed in December from Bensons at Crewe it replaced one we bought on line, the on line bed was awful so a new mattress was required. Staff answered all my questions and i wasn't rushed by them.
We also bought a double bed and this and the original were on line purchases, you really need to go into Bensons and try the beds so this month July we arrived as the store opened were greeted nicely and we then after looking at options purchased a double bed mattress. Excellent value for money and staff were very good. Delivery was arranged to suit us.
Great service friendly helpfull staff good quality goods
Excellent service good quality beds and mattresses
They were so helpful they went above and beyond there job were so helpful
The choice of beds and accessories was excellent. The staff were so friendly and helpful. The entire process from walking into the store to having our new bed arrive at our house was smooth and hassle-free.
Staff were friendly, courteous, knowledgeable and helpful. We were directed to mattresses we were interested in and the member of staff answered our questions thoroughly. We were then left to browse and try different mattresses without being followed or pestered to make a purchase. It made a refreshing change. We are now excited to take delivery of our new mattress.
Very helpful in choosing a new mattress.
Staff were very helpful in advising about the different mattresses.
Bank holiday prices were also good.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.