The experience in store was second to none. Claire the assistant brilliant once we had said exactly what we wanted. She proceeded to tell us all about the beds mattresses and headboards. Also the offe... See more
Company replied
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Buying a bed from Bensons was very trouble free and easy. The staff in the shop in Crewe were very helpful and knowledgeable. We were kept up to date regarding the beds manufacture and preparation. It... See more
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Great service, we were shown the area of the products we were looking for and left to browse at our leisure. No pressure selling or advisor standing by you. Both purchase and organising a delivery t... See more
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Absolutely the best bed and mattress we’ve ever had! The manager was very helpful while we were browsing in the store, and gave us a lot of information about the various beds and mattresses. We chose... See more
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Company details
About Bensons For Beds - Crewe641
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Grand Junction Retail Park, CW1 2RP, Crewe, Cheshire, United Kingdom
- 1270213967
4.8
Excellent
235 reviews
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Reply from Bensons For Beds - Crewe641
We're glad you found our service helpful and our advice on beds great! Thanks for your feedback,
Megan at Customer Care
IGel Nano 4000
I visited the Crewe store on the retail park & received excellent service. I visited the store a couple of times & found The staff were great, so helpful, friendly & patient….not pushy at all. The Manager Jon was very knowledgeable which helped me make my decision. He also gave great advice on how to care for my new mattress. I am very happy with my purchase. The IGel nano4000 Offers great support & is very comfortable. The delivery service went smoothly, kept up to date with emails & a phone call from the delivery team to say on there way. They were very polite & thorough. I would definitely recommend Bensons for Beds. A pleasure to do business with. Thank you to the whole team.
21 October 2025
Reply from Bensons For Beds - Crewe641
Thank you for sharing such wonderful feedback! We’re thrilled Jon and the Crewe team made your experience so positive and that you’re loving your new IGel Nano4000. We’ll pass on your kind words to everyone involved!
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care
The lady salesperson that dealt with us…
The lady salesperson that dealt with us was very knowledgeable and gave us time to choose what we wanted
7 November 2025
Reply from Bensons For Beds - Crewe641
We’re so pleased to hear our salesperson was knowledgeable and gave you the time you needed to make the right choice! That’s exactly the kind of experience we aim to provide for every customer.
Thank you for an amazing review Alan – Lauryn at Customer Care 💜
Polite, punctual and efficient.
The 2 guys Karl and Kelvin were punctual, polite and efficient at removing the old bed and fixing up the new bed. Couldn’t have asked for a better service.
12 October 2025
Reply from Bensons For Beds - Crewe641
We're happy to hear that the team provided such great service! It's wonderful that the bed removal and setup were punctual and efficient. Thank you for your positive feedback,
Megan at Customer Care
Comfortable easy to get on and off also…
Comfortable easy to get on and off also relaxing a lovely place to shop
3 November 2025
Reply from Bensons For Beds - Crewe641
We're happy to hear that you found our store comfortable and relaxing. We appreciate you taking the time to share your positive experience,
Megan at Customer Care!
Simply the Best !
Once again ! excellent pre delivery communication from Bensons for Beds ..
Polite delivery drivers etc ..
In store customer service simply the best !
16 October 2025
Reply from Bensons For Beds - Crewe641
We appreciate you sharing your positive experience! It's great to hear that you received excellent communication and polite service.
Thank you for your review – Lauryn at Customer Care 💜
My wife and I both detest pushy sales…
My wife and I both detest pushy sales persons. Jon was the exact opposite to that. When approached Jon was knowledgeable across the range of different mattress types and helped us choose a suitable one.
14 October 2025
Unprompted review
Reply from Bensons For Beds - Crewe641
We're happy to hear that you had such a positive experience. It's great to know that our team member's knowledge and approach helped you and your wife find the perfect mattress. Thank you for your feedback.
Tell a friend—we’d love to help them too!
Megan at Customer Care
Reply from Bensons For Beds - Crewe641
We appreciate your positive feedback! We are so happy to hear our staff was helpful and provided excellent service. Thank you for your support,
Megan at Customer Care
Excellent service
Excellent service, friendly team of people and very helpful. Have what I went in for today, very happy.
16 October 2025
Reply from Bensons For Beds - Crewe641
Thanks so much! We're thrilled you had a smooth and happy experience—friendly service and finding exactly what you came for is what we love to hear. We are here when you need us next, Megan at Customer Care😊Megan at Customer Care🛏️
Reply from Bensons For Beds - Crewe641
We're glad you had an easy, hassle-free experience. We appreciate your positive feedback and are happy to have helped you!
Take care,
Megan at Customer Care💜
Good and prompt help and advice
29 September 2025
Reply from Bensons For Beds - Crewe641
Thank you for your feedback! We’re glad to hear you received prompt and helpful advice.
Thank you,
Megan at Customer Care
Brilliant
Lovely member of staff, very helpful with our questions and assisted us in choosing a good mattress that would suit us not just pushing a sale.
4 September 2025
Reply from Bensons For Beds - Crewe641
We appreciate you sharing your positive experience! We're happy to hear that our staff was helpful in answering your questions and assisting you in choosing a mattress.
Take care,
Megan at Customer Care
Went in to the Crewe Store
Went in to the Crewe Store. Amanda was very helpful, very professional. Advised us what mattress was best one for us and our requirements. She was very patient when dealing with us. Great knowledge and customer service. Thank you for all your help.
5 September 2025
Reply from Bensons For Beds - Crewe641
We're happy to hear that you received helpful and professional service at our Crewe store. We appreciate that our team member was patient and advised you on the best mattress for your needs. Thank you for your positive feedback, Megan at Customer Care
Excellent service
Very friendly and helpful staff and were kept informed all the time,very tidy and worked hard to complete the order assembly on time.
1 September 2025
Unprompted review
Reply from Bensons For Beds - Crewe641
We're so happy to hear that our staff was friendly and helpful and that you were kept informed. We appreciate your kind words, Megan at Customer Care
Bed Purchase
Jon very helpful and knowledgeable, used the sleep system for the mattress and left us to make a decision without harrassing us! Our order was processed quickly and efficiently. Excellent service.
20 August 2025
Unprompted review
Reply from Bensons For Beds - Crewe641
Thank you for your kind words! We are thrilled to hear that Jon provided you with exceptional service and that your order was processed efficiently. We are committed to making your shopping experience stress-free and enjoyable. Thank you for choosing our business!
Jon was a brilliant salesman
Jon was a brilliant salesman with a good sense of humour. He had the perfect balance between leaving us alone to peruse & discuss options, and being available with information & ideas when we needed them.
20 August 2025
Reply from Bensons For Beds - Crewe641
We're happy to hear that you enjoyed your experience. It's great to know the salesperson struck the perfect balance for you with their assistance and humour. Thank you for your positive feedback, Megan at Customer Care
Good friendly service from Jon who…
Good friendly service from Jon who understood our needs.
14 August 2025
Reply from Bensons For Beds - Crewe641
We're happy to hear that you received good, friendly service and that your needs were understood. We appreciate your positive feedback, Megan at Customer Care
Customer service
The salesperson I spoke to was very helpful and understood my needs he seemed well versed on the types of mattresses. Following which I ordered a new mattress
5 August 2025
Reply from Bensons For Beds - Crewe641
Thank you for the kind words about our salesperson! We take pride in having knowledgeable and helpful staff who are ready to assist our customers in finding the perfect mattress for their needs. We hope you enjoy your new purchase! Megan at Customer Care🛏️🎉
Reply from Bensons For Beds - Crewe641
Thank you for your kind words! We strive to provide top-notch customer service at all times. Your satisfaction is our top priority. We look forward to seeing you again in the future, Megan at Customer Care
Staff are very helpful didn't try to…
Staff are very helpful didn't try to sell us something more than what we were looking for
29 June 2025
Reply from Bensons For Beds - Crewe641
We are glad that our sales team was able to help you find exactly what you were looking for. We strive to provide each customer with advice tailored to their needs. Thank you for this wonderful review and we hope you enjoy your new purchase.
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