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Bellway Reviews 

7,785
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff who go above and beyond to make the home-buying journey smooth, welcoming, and entirely stress-free. New homeowners genuinely appreciate the clear communication, detailed guidance, and consistent support provided by the dedicated team from reservation to completion. Some reviewers were not happy with the aftercare service, pointing out frustrating communication issues and long delays in getting property defects resolved. A few people also mentioned experiencing poor workmanship, finished details falling below expectations, and numerous building snags that required repeated contractor visits.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and knowledgeable... See more

Service

Consumers find service to be positive, highlighting smooth and fast purchasing experiences supported by... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the home-buying journey as smooth,... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are extremely pleased,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had great experience with Ashberry homes, New Cardinton gate, Bedford.😃 At first, we went to Ashberry office just for an enquiry and within two months , we achieved our dream house. House b... See more

Company replied

Rated 5 out of 5 stars

We've just moved into our new house at Prince's Gate, Blindwells, after using Bellway's Part-ex and everything has gone smoothly. Tamara Strang at the sales office has been great from start to fini... See more

Company replied

Rated 5 out of 5 stars

Our experience of buying on the Spirewood Grange site in Salisbury has been totally positive. From February to July, Kerry, the site agent, has been magnificent. Nothing was too much trouble, everyt... See more

Company replied

Rated 5 out of 5 stars

Fiona from ashberry has been amazing every step of the way in helping us move into our new home, she is friendly and helpful which makes everything less stressful. Scott one of the site managers has a... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development

About Bellway

Written by the company






Welcome to the official Trustpilot page for Bellway, one of the UK's leading housebuilders.

Britain needs more homes, and at Bellway we’re rolling up our sleeves to help make that happen. But building at scale doesn’t mean everything should look the same. We believe every home should feel unmistakably yours, so we give our customers choices that let your personality shine through.

From the first sketch to the final flourish of the paintbrush, we think about the details that make life flow, where the morning sun lands on your breakfast table, how rooms work for everyday living, and how green spaces spark neighbourly chats.

Every decision is shaped around creating a place our customers are genuinely proud to call home.

And because a great home should last, we’re focused on the future too. We use sustainable materials and forward‑thinking technology to create homes that are comfortable, efficient, and ready for whatever comes next.

Bellway. Feels like home.

With energy efficiency as standard, a range of affordable buying schemes to choose from, and over 250 charming developments spread across England, Scotland and Wales, it couldn’t be easier to find the perfect home for you.


Find my home Why buy new? stories from our customers Customer support


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.4

All reviews

(7,785)

1,565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, the Ivy Hill team have done a fanastic job with our lovely new home.

26 July 2026
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Reply from Bellway

Hello Matthew and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Ivy Hill. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Michael was my first point of contact…

Michael was my first point of contact he was amazing!!! He listened to my needs and matched them perfectly. I am in, and loving my new home. He stayed on top of things to the very end. Site manager also very helpful and ready to help. It’s been a dream and the few snags we have they have already actioned

26 July 2026
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Reply from Bellway

Hello Mrs Armes and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 3 out of 5 stars

Directly overlooked

From our house we can look directly into the house at the bottom of our garden - literally into their sitting room. Equally when on our patio, or in our garden they are able to see us! We asked Bellway to increase the height of the fencing when we first moved in but they refused saying it was the correct height. Neither house has any privacy. Although we have lived here for a while it has not been a problem as the other house were not occupied until recently.

Following Bellways response to the above they obviously didn’t take in that this matter was brought to their attention and they decided no action was necessary ,

1 July 2026
Unprompted review
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Reply from Bellway

Hello Barbara and thank you for taking the time to leave this review.
Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam

Rated 5 out of 5 stars

Love our new home!

We honestly couldn’t have asked for a better experience with Ashby Homes, yew tree meadows and a huge part of that was down to Sally.

From the very beginning, she was friendly, approachable and always available to answer our questions. Nothing was ever too much trouble, and she made what can be a very stressful process feel much more manageable.

Sally actually suggested we look at a different house than the one we originally had in mind, and we’re so glad she did. She wasn’t pushy at all—she simply understood what would suit us better, and we absolutely love the home we’ve ended up buying.

Throughout the process, she went above and beyond. She spotted issues further down the chain that could have delayed our move and worked tirelessly to get them resolved. She also did a lot of chasing that our estate agents weren’t doing, keeping everyone on track and helping push the sale through as quickly as possible.

Sally’s communication, professionalism and genuine care were exceptional from start to finish. She is a real credit to Ashby Homes, and we wouldn’t hesitate to recommend both Sally and Ashby Homes to anyone looking to buy a new home.

Thank you so much for all your help!

24 July 2026
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Reply from Bellway

Hello Ian and thanks for taking the time to leave this review! We're so glad to hear of the excellent service you received from the team at Yew Tree Meadows. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam

Rated 5 out of 5 stars

We recently purchased our new home from Bellway Crescent.

We recently purchased our new home from Bellway Crescent, and we would like to share our excellent experience with the team.

From the beginning of our journey, Helen from the Crescent Sales Office has been extremely helpful and supportive. She took the time to understand our needs, helped us find the right home for our family, and guided us through every step of the process. During some difficult and stressful times, Helen was always patient, approachable, and went above and beyond to support us.

We would also like to thank Darren, the Site Manager, for his professionalism, commitment, and support throughout the build. His knowledge and dedication helped give us confidence during the process.

A special thank you to Sam, the Site Engineer, who has always been there whenever we contacted the team with any complaints, questions, or concerns. Sam is always helpful, responsive, and takes the time to listen and find solutions. His support has made a big difference and shows the care and commitment of the Bellway Crescent team.

Buying a new home is a major milestone, and we feel very grateful to have had such a supportive team helping us along the way. Thank you to Helen, Darren, Sam, and everyone at Bellway Crescent for making our home-buying experience such a positive one.

We would highly recommend Bellway Crescent to anyone looking for a new home.

23 July 2026
Unprompted review
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Reply from Bellway

Hello Jismon and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at The Crescent. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

It has been a fantastic experience with…

It has been a fantastic experience with Bellway, Ashberry Homes Stafford. I would like to thank everyone who made my house purchase smooth. A special thanks to Dawn, the Sales representative at Victoria Place. I can't thank Dawn enough for her kindness and cooperation with me throughout the process. From day one, Dawn dealt with my process with unmatched professionality and care and made everything clear and stress free. She was always available and always has the answers to my queries. She was a key factor for me going with this house at Ashberry Homes and not looking anywhere else. I am very grateful to her and would definitely be recommending the estate to anyone knowing that they will be really looked after.
Thanks,
Amr Morsy

24 July 2026
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Reply from Bellway

Hello Amr and thanks for your review following the outstanding service you received from the team at Victoria Place! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Very pleased!

Thank you to Tanya and the team in the office for their help and a lovely completion presentation!
Thank you also to James, Ollie and the rest of the team of builders that constructed our first home.
Was a pleasure from start to finish. Great work!

24 July 2026
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Reply from Bellway

Hello Nathan and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Kingsfleet Park! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Outstanding

Frank and Colin have been absolutely outstanding! They couldn’t have done more for us and went over and above! We are so happy with our new home and couldn’t recommend Bellway enough!

23 May 2026
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Reply from Bellway

Hello Alyson, thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 5 out of 5 stars

A special thank you to Phil who was…

A special thank you to Phil who was absolutely fantastic throughout. He was friendly, approachable and his support made our experience a lot less stressful. Thanks again to Phil and the whole team!

23 July 2026
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Reply from Bellway

Hello Imogen, thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 4 out of 5 stars

Love the staff in Newport and Lydney..

Love the staff in Newport and Lydney..
Claire/Charlotte and Tracey
helpful
no hard sell
tell it as it is
no issues
would recommend to anyone
Chose Newport in the end because of the shops...it was as simple as that...

21 July 2026
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Reply from Bellway

Hello, thank you for your review! We wish you all the best in your new home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 5 out of 5 stars

The Harrington's x

We bought our home back in August 2024 through Kim at the Victoria Gate site. From start to finish the experience was just the best we could of asked for! Kim is so so lovely and couldn't do enough for us, she was always there to answer any questions we had, help us with decisions and was there to celebrate the big moments with us too! (After we reserved our home, we found out we were pregnant) Nearly 2 years on we still have a good chat and a catch up every now and then, she really has become such a lovely friend to our little family, our little boy adores popping in to see her! Sophie the site manager is absolutely lovely as well, she has been on hand whenever we needed her throughout the build process and also after completion. Overall the whole experience has been fantastic and we couldn't be anymore thankful towards everyone we have encountered here at Victoria Gate, its becoming a lovely little community and im excited to see what the future holds for our little family as this is our forever home. Thank you again to Kim, Sophie and all the staff 💙

23 July 2026
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Reply from Bellway

Hello, thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 5 out of 5 stars

Great house

Kerry in sales was really great through the whole process. The house is lovley and only minor cosmetic issues. The estate is peaceful. The snags have been dealt with pretty quickly with Shaun and he has been good keeping In touch since the move

23 July 2026
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Reply from Bellway

Hello Tegan, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Alex

Rated 4 out of 5 stars

We will like to express our profound…

We will like to express our profound appreciation to Bellway staff in Wellingborough, especially Kirsten,Paula, Chris, you support, advice and information help us alot in finally securing our first property.
A big thank you to you all.
Philip & Michaella

20 July 2026
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Reply from Bellway

Hello Philip, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Alex

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Experience with Bellway - Highly Recommended

⭐⭐⭐⭐⭐ Outstanding Experience with Bellway – Highly Recommended

We have recently completed the purchase of our first home with Bellway, and we couldn't be happier with the entire experience.

From the beginning to completion, the process was smooth, well organised and remarkably stress-free. Communication was excellent throughout, and we were kept informed at every stage of the journey.

Our new home has been built to a very high standard. The quality of workmanship, attention to detail and overall finish have exceeded our expectations. We are genuinely impressed with the standard of our new home and are delighted with our purchase.

A very special thank you goes to Helen, our Sales Advisor. She has been absolutely outstanding throughout the entire process. Her professionalism, patience, dedication and genuine care made a tremendous difference to our experience. She was always available to answer our questions, kept us updated regularly, and went above and beyond to support us whenever challenges arose.

When our completion timeline became critical due to our family circumstances, Helen personally escalated our case, coordinated with the relevant teams and worked tirelessly to help us achieve a suitable completion date. Her commitment, compassion and exceptional customer service gave us complete confidence throughout the process.

Helen is a true asset to Bellway, and we are sincerely grateful for everything she did for our family.

We would have no hesitation in recommending Bellway to anyone looking to purchase a quality new-build home. If you're considering buying in Stoke-on-Trent, we especially hope you have the opportunity to work with Helen. Her professionalism and customer care are second to none.

Thank you, Bellway, for helping us achieve such an important milestone in our lives. We are truly grateful and look forward to creating many wonderful memories in our beautiful new home.

Chisom & Onyinye

22 July 2026
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Reply from Bellway

Hello Chisom and Onyinye, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor Helen! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

So far our experience with Bellway has…

So far our experience with Bellway has been brilliant

Santa has been extremely helpful and pleasant from start to finish with the process and Angela too with the initial enquiry

We’ve had very little issues so far with the home and the minor issues have been resolved or already booked in to be fixed

20 July 2026
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Reply from Bellway

Hello Billy, and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Alex

Rated 2 out of 5 stars

Anwyl have failed on this…

Anwyl & bellway have failed on this site the good people that paid over 300k for there houses. Anwyl & bellway have sold SOME houses off to the local authorities, houses worth £340k + are now occupied by Flintshire housing Association,and large areas now are occupied by local authority residents. The origanal idea was for a select few houses at a capped value but this area the cap seems to be 400k. The area could have been a lovely estate but unfortunately I wouldn’t recommend buying a property on this estate or the ashbury one across the road. Stay away from boulton close Anwyl & Flintshire council have royally shafted the paying residence there, people paying close to £400k for houses and living in a nightmare. This is probably more Anwyl than bellway from what I’ve seen and heard

22 July 2026
Unprompted review
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Reply from Bellway

Hello Kris, and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please.

Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Bellway

Rated 1 out of 5 stars

3 years since the last house was sold…

3 years since the last house was sold and Bellway are still using contractors to rectify drain issues on the estate. No tarmac on the road. Paths crumbling away. Unfinished walls on communal areas. Weeds the size of trees growing OUT OF THE ROAD. Broken street lights left. Emails acknowledged without a Bellway worker attending site or discussing issues raised with you. Customer service via email is plecatory. You can be rightly upset with them, but they don't care. No movement towards finishing any works. No deadlines provided (not that they have kept to any they have previously given). Good luck with your Bellway purchases

22 July 2026
Unprompted review
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Reply from Bellway

Hello Christopher and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. Many thanks, Alex

Rated 5 out of 5 stars

Will was very polite and guided us…

Will was very polite and guided us through the process.

21 July 2026
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Reply from Bellway

Hello Tina and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Will! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Sam at Bellway homes Langmead place was…

Sam at Bellway homes Langmead place was absolutely incredible from start to finish. We are now happily moved into our home and her dedication and customer care does not stop. She goes above and beyond to ensure a wonderful community is being built and even came in on her birthday! What dedication. Thank you Sam 🩷

21 July 2026
Unprompted review
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Reply from Bellway

Hello Florence and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sam at Langmead Place! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Alex

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