Bellway Reviews 

We recently completed on our new home with Bellway, and the whole process was smooth and easy throughout. Big thanks to the sales advisor, project manager, and the wider team — everyone was helpful, responsive, and made the entire journey completely hassle-free.
As first-time buyers, we really appreciated how straightforward it all felt. Would happily recommend Bellway to anyone looking to buy a new-build home.

Staff were very professional and able to take me through the journey smoothly

Beautiful house, and we are very happy with Sophia, the sales advisor who has been fantastic. She was supportive and guided us in every step of the way.

Lee was incredibly helpfull. Lots of information and we didn't feel pressured.
Would definitely recommend Bellway Homes to others.

Chloe and Bellway handover team were excellent.
The house was cheaper than a second hand house with no add ons.
Everything new.
Lovely view.my husband and i got the keys today.
We're both delighted.

Received nothing but brilliant and really professional service from Bellway

Bellway Vita Chellaston Derby
We visited Bellway Chellaston and met Cody
Cody is super friendly,knowledgeable very professional.
On this occasion there were no plots suitable for our requirements but we have found a plot on the Bellway Holbrook site

I've lost count the amount of negative reviews I have put about this company.
I have owned my Bellway home for over 4 years now and have not only experienced huge amount of problems such as items missed, gas leaks, unfinished work - the list is endless.
The issue I have now is that birds are entering the walls in the property which is a result of NO BIRD PREVENTION being installed. They are able to do this as the gap between the top of the outside wall and the roof is large enough for this to happen. A bird entered into the wall space and ended up channelling through the walls and the floors/ceiling spaces over a period of a few days. Impossible to get out unless you start ripping out plasterboards, the bird ended up dying.
Now that I am out of the 2 year customer care period I contacted NHBC and after their visit this is the best part, they acknowledged that this is an issue and that bird prevention should have been put in place, however the cost of the work according to NHBC is just under the £2,000 minimum claim amount so they wont cover this and advised me to arrange the work to be done.
I contacted Bellway East Midlands as I strongly feel that this is something they should do even though it's been 4 years since the purchase. They told me to jog on. I then put in a complaint as I really do think that as this was originally missed that they should complete the work as there is no where advertised by Bellway saying that 'When you buy your dream home from us, if there is something we haven't completed which should be there, then you do it yourself'.
After the complaint I was still advised no. I then took it to the next level on their complaint procedure and finally they acknowledged their error and that they will appoint contractors to complete the necessary work. Work is booked in in a few weeks time.
The issue here is that Bellway has made me jump through so many hoops and it was only the threat that I take this further that they finally gave in to correct their mistake.
This whole process and previous ones with Bellway has provided me with a huge amount of unnecessary stress. I have never been dealt with so bad by a company than how Bellway have treated me.

28/07/26 - just read the reply from Bellway to the above and it mentions about any problems to go through their complaints procedure. It's their complaints procedure that also argued with me and didn't want to assist. Don't be fooled by this company, I have no confidence in them acting with any integrity.

I had a fantastic experience with Tanya and her team at Ridley Orchard/Lockwood Place. They were exceptionally kind and helpful, and I'm truly grateful for their assistance in helping me become a homeowner. I will continue to appreciate their service and support throughout the property-buying process. I wholeheartedly recommend the Bellway Essex team as the best in the business.

Our experience with Bellway has been ongoing since 30 September 2022, when we first reported defects in our ensuite bathroom. Nearly four years later, we are still trying to achieve a satisfactory resolution.

What should have been a straightforward warranty repair has resulted in numerous contractor visits, significant disruption to our family home, and the complete re-tiling of our bathroom after our original tiles became discontinued due to the length of time the issue remained unresolved.

Unfortunately, the replacement tiling was completed to a noticeably poorer standard than the original. We raised concerns about the tile setting-out, chipped tile edges, poor finishing and damage caused to our Amtico flooring during the remedial works. Rather than addressing these concerns, Bellway's initial response was to propose moving the basin and toilet to suit the poorly set-out tiles instead of correcting the workmanship.

As we were unable to reach a resolution, we referred the matter to NHBC for an independent inspection.

Following its inspection, NHBC concluded there was evidence of poor workmanship, found that the setting-out of the tiles was poor and did not match the standard elsewhere in our home, identified chipped tile edges, and also found evidence of scratches to the Amtico flooring, requiring Bellway to carry out further remedial works to bring the installation into compliance with the NHBC Standards.

Despite this independent report, Bellway's first response was to largely repeat the same proposal that had already failed to resolve the issues and to continue disputing responsibility for the flooring damage.

The most disappointing aspect has not been that defects occurred—issues can happen with any new-build home—but the way the matter has been handled. We have spent years chasing updates, arranging repeated visits, living with ongoing disruption, and ultimately having to involve NHBC to obtain an independent assessment.

Based on our experience, we cannot recommend Bellway. If you are considering purchasing one of their homes, I would strongly encourage you to research their aftercare service carefully and understand how warranty issues are managed before making your decision.

Tracey is very helpful

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From our very first visit in January, our experience with Bellway Homes at Royal Bowland Park has been excellent.

A special thank you goes to Andrew, who has looked after us throughout the entire journey. Buying a new home can be a daunting experience, but Andrew made everything so much easier. He has always been approachable, knowledgeable, and happy to answer any questions we had. His advice, guidance, and support from the beginning right through to completion have been outstanding.

Nothing was ever too much trouble, and he always kept us informed, making the whole process smooth and stress-free. It's clear that he genuinely cares about his customers and wants them to have the best possible experience.

We've thoroughly enjoyed getting to know Andrew and are incredibly grateful for everything he has done for us. He is a real credit to Bellway Homes, and we would highly recommend both Royal Bowland Park and the team there to anyone looking to buy a new home.

One final note for Andrew... while his customer service is first-class, his jokes could do with a little more work! We laughed out of courtesy, of course! 😄 In all seriousness, he should stick to what he knows best looking after customers because he's absolutely brilliant at it.

Thank you, Andrew, for making this such a positive, enjoyable, and memorable experience. We wish you and the whole team at Royal Bowland Park every success for the future.

Amazing experience. Tamara was so helpful throughout the entire journey. The house is amazing quality. Very friendly staff

Phoebe and Lee have been so supportive throughout my buying journey, it was not an easy ride due to losing a sale last minute and dealing with selling a leasehold, I was never rushed, or pushed into a completion date. I am at last in my dream home Thank you for your support

Fantastic customer service from Sam in the sales office and Adam the Site Manager and his team on Halewood Oaks site. They guided us through each step of buying our new home and now we have moved in its absolutely amazing.

From the ladies at the office to site manager Terry and all the hard working builders, our experience with Bellway was absolutely excellent. We have moved in few days ago and most of our snags were corrected the day after moving in.

Excellent service throughout the process. The staff were friendly, professional, and always helpful. Thank you for making everything smooth and stress-free!

If I could give more than 5 Stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I would..our new house is nothing but pure perfection. The biggest thank you to Jess who has been with us every step of the way. Going above and beyond is an understatement, her passion in supporting us throughout our journey is truly something money can't buy. I'm sure we will enjoy many many years in our new home 🏡

Excellent, the Ivy Hill team have done a fanastic job with our lovely new home.

Michael was my first point of contact he was amazing!!! He listened to my needs and matched them perfectly. I am in, and loving my new home. He stayed on top of things to the very end. Site manager also very helpful and ready to help. It’s been a dream and the few snags we have they have already actioned