Beelivery Reviews 

9,045
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their friendly, helpful, and professional demeanor, making interactions pleasant. People appreciate the fast and prompt delivery service, noting the convenience and ease of ordering, with drivers checking for suitable substitutions. However, some customers noted the service is often considered expensive or overpriced. A few others experienced inconsistent delivery, including unfulfilled orders or significant delays. Additionally, some reviewers, particularly drivers, reported issues with payment and reimbursement for completed deliveries.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with some praising fast delivery and friendly drivers, even... See more

Staff

Reviewers mention ambiguous feedback about staff, with many praising the drivers for being friendly, kind,... See more

Order

Users describe ambiguous interactions with order, with some customers experiencing very fast delivery,... See more

Price

Reviewers highlight negative aspects of price, consistently finding items to be very expensive and often... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the efficiency, speed, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Don't pay there drivers. I am a driver and I have to pay for the customers shopping. I've been waiting over 2 days to be paid. Cost me fuel, time and the shopping. Their AI sys... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Pretty quick with the delivery and the order is always correct and if they can't get what you wanted they will phone & ask what substitutes you would like. The drivers I've met are alwa... See more


Company details

  1. Grocery Delivery Service
  2. Delivery Service
  3. Online Food Ordering Service
  4. Supermarket

About Beelivery

Written by the company

Rapid Grocery Delivery 24/7

Delivered in 15-60 minutes!

Beelivery connects you with self-employed crowd-sourced delivery drivers in your area. Simply place an order for groceries, alcohol and everyday essentials on our website or app and a driver will visit the shop on your behalf and deliver to you. We aim to deliver to you within an hour!

Shop Alcohol Delivery Shop Grocery Delivery Shop Household Essentials Delivery Contact Us

Download our app!


Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(9,045)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Was charged for items I never received

Was charged for items I never received. Inquired about it and have had no response. Will not use this service again

2 March 2025
Beelivery logo

Reply from Beelivery

Hello David and thanks for your review. The delivery was left at the hotel reception as requested. We didn't receive any communication from you or the driver to say that there was an issue at the time and if we had we would have looked into this for you and come to a resolution. Please reach out to our customer service team so we can investigate this for you.
Best wishes.

Rated 1 out of 5 stars

Rip off prices

Charged £29.98 for 1 pkt of incorrect cigarettes & the 1st time voucher didn't work. I thought I would get 2 packets for that price. Offered £5 refund! Won't be using again!!

13 February 2025
Unprompted review
Rated 1 out of 5 stars

No diver available

No diver available - so no delivery. Generally reliable. if not expensive.

5 February 2025
Beelivery logo

Reply from Beelivery

Hi
Thank you for leaving us this feedback.
To fulfil your orders, we use self-employed drivers, who choose whether to accept orders that they receive invitations for. Unfortunately, sometimes we don’t have a driver available, but we are recruiting more drivers all the time to prevent this from happening in future.
I will pass this feedback on to our logistics team to highlight any potential shortages in your area.
Thanks again for using Beelivery.

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