Beatport Reviews 

243
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers consistently praise the support team for their helpfulness and efficiency in resolving issues quickly. Many people highlight the friendly approach of the staff, making interactions pleasant and productive. The overall service is often described as excellent, with consumers noting the smooth and stress-free experience provided. However, some customers also noted significant problems with the website and user experience. Reviewers frequently mentioned the site being slow, difficult to navigate, and having issues with search functionality. Specific complaints included difficulties logging in and a poor user interface on both desktop and mobile.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness, efficiency,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Website

Users describe ambiguous interactions with the website, with some reviewers praising it as a great platform... See more

Service

Consumers find service to be positive, with many expressing satisfaction and appreciation for the efficiency... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beatport has issues with showing the correct keys and bpm. But when i was learning to dj, i learned that either we determine the keys and bpm by ear, or with rekordbox. That is the my only pet pe... See more

Rated 4 out of 5 stars

Good catalogue, great support service but... the website is horrible ! no ergonomic improvements in the 14 years I have been a customer, it's slow, heavy, searching something is painful.

Rated 4 out of 5 stars

I sent an email request to the customer support team & within a couple of days my issue was resolved in a friendly & efficient manner.


Company details

  1. Music Store
  2. Hobby Store

Written by the company

For almost two decades, The Beatport Group has been at the center of DJ culture. Since the founding in 2004, one mission has driven us: to provide world-class products and services that help DJs and Producers at all stages of their career to elevate their craft. Our indefinite pursuit of innovation and inspiration helps to lead the category and define the progression of DJ culture around the world.


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(243)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Great selection but only listenable on a computer

Great selection but not worth the money unless you do all your music listening on a computer (or maybe iPhone. Don't have one don't want one.) Most functions don't work on androids silly web app. And it keeps logging me out. Spent hours just trying to get a playlist to continue to play.

18 December 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking store

Absolutely shocking store. I literally buy anything here if I can't get it any where else. I'd rather two copies of an artist's track on Bandcamp and then pirate their tracks that are on Beatport than buy from them.

They graciously give you a nice 48 hour window in which to download the music you've bought, before making you buy it again if say, a hard drive dies or your device is stolen. Unless, I'm told, you've spent a ton of money with them, in which case the rules are different. Why you'd ever do that is a mystery to me, particularly as they have the balls to charge extra for WAV's when they're just re-encoded 320kbps mp3's.

Bunch of shady, dishonest, money hungry turbononces.

19 November 2021
Unprompted review
Rated 5 out of 5 stars

Been using Beatport for a number of…

Been using Beatport for a number of years. Its the dogs nuts. Never had any download issues or problems. They've even given me free promotional downloads too. Pro DJ Link is just awesome. If the 'dirt dishers' just signed-up, sign-in and made sure they have the 'mula' to buy in their accounts they wouldn't be gassin'. BEATPORT IS DOPE! FACTS!

29 October 2021
Unprompted review
Rated 5 out of 5 stars

I'm using beatport since I get my gear…

I'm using beatport since I get my gear buying tracks from the start spending money on tracks was a struggle some times signed up to beatport Pro link it's the best thing I ever did only thing is you need to be online to use it hopefully beatport come up with a solution......So what I did I used my phone on 5g connected to the hotspot and left phone on key bored of macbook pro and it ran 100% crowed couldn't beleave the tracks I had thank you beatport

30 September 2021
Unprompted review
Rated 4 out of 5 stars

Overall a great product. 2 improvements will take it to a 5 star

As a DJ:
Website design and song catalog is amazing. It's easy to find, sample, purchase and download tracks.

As a label/artist manager:
It's super easy to request and update to the profile picture, bio and also enroll in Beatport Hype.

What would take my review to a 5 star:
- I wish the site loaded quickly after hitting the search button.
- I also wish the site used cookies/cache to remember my login credentials on my personal laptop.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Thanks for Your Great Customer Service...

Thank you Tina for getting back to me with great care and concern with some questions I had. She also had another Team Member (Jason) who got back to me in a timely manner with some confusion I had regarding Key Notes, Waveforms and Gridlines on a few songs. Your tips and advice was explained in great detail. I even did a little research on "algorithm" used for the analysis of key detection in which I better understand now. I greatly appreciate your time and efforts again. A company that provides excelIent customer service will keep a loyal customer forever!

20 September 2021
Unprompted review
Beatport logo

Reply from Beatport

No problem at all, Masha! Don't hesitate to reach out to our support team if you have any more questions! ~Tina

Rated 4 out of 5 stars

Good in my (long) experience

Reliable source of high quality mp3's/wav's. Efficient search function, though the loading times could be better. The new logo doesn't make a lot of sense unless they plan to start selling vinyl..

1 September 2021
Unprompted review
Rated 3 out of 5 stars

We will get back to you soon

We will get back to you soon, I had a reply from Traxsource within an hour, JunoDownload within a few hours and I´m still waiting for Beatport to answer. Slow support compared to their competitors. I´ll give it another 24 hours before rating them as a zero.

17 August 2021
Unprompted review
Rated 1 out of 5 stars

Never has a website sucked for so long

Never has a website sucked for so long. For more than TEN YEARS this website will NOT remember my password, i literally have to reset it every time i want to login and today - finally - it now won't even do a reset.

When you do login - the site is slow, the UX is terrible and just a horrible experience.

A site of this size should not show so much contempt for it's users.

14 August 2021
Unprompted review
Rated 1 out of 5 stars

Beatport does not deliver when you buy!!!

I'm now up to 23 emails in 2.5 months with support with no real indentification or acknowledgement of the problem of purchasing music tracks but not being able to download . On three of four occasions I have been unable to get what i have paid for! I have tried 3 different browsers, restarted computer, and yet the ongoing problems continue.
I can instantly download a purchase from BANDCAMP....Beatport totally different story. There are obviously huge shortcomings in the IT department to adequatly deal with the issues arising. And from feedback I have recieved it has been an issue for some time.

15 July 2021
Unprompted review
Rated 1 out of 5 stars

The checkout process is confusing

The checkout process is confusing, had to buy a song twice to get the quality I actually wanted.

The front page auto-plays some random audio that blasted my ears. The whole site is a bad experience.

If the song I wanted wasn't exclusively on Beatport, I would have never even considered buying it there as the whole experience was worryingly shady.

27 May 2021
Unprompted review
Rated 4 out of 5 stars

Can’t cancel just downdrade

I am a fan but currently not using the app so would just like to cancel for a few months till I move into my own place .It says cancel anytime but will only let me downgrade from the £10.99 plus vat to the £3.99 version which I don’t want there is no cancel subscription button .
I take it back tilted my phone to the side and there was the cancel button

25 May 2021
Unprompted review
Rated 1 out of 5 stars

Never Buy Anything From Beatport

I had purchased Traktor Remix Sets & STEM files from Beatport.com. Due to a personal emergency, I didn't get a chance to download my purchase immediately. Beatport.com without giving me any prior intimation removed all of my purchases from my account & forfeited my rights to download files that I had already purchased from them. I have been running pillar to post in these trying times just to set things right & have run out of options at my end. I will never buy anything from Beatport again.

22 May 2021
Unprompted review
Rated 1 out of 5 stars

SCAM

I tried to buy an album last Friday and Beatport basically stole my money. They charged my credit card but the website said that the payment was declined and didn't release the download.

I sent an email to the support team and Josh wrote me back 8 hours later saying that he changed something (which I have no idea what it was) and that I could download the file in the next 48hrs, which was Saturday and Sunday, but at that time I was away in a bush party and didn't have access to the internet so I couldn't receive the email.

On Monday I sent another email saying that I still can't download the file and that I would like to do so or my money back. And they are simply ignoring me.

NEVER use Beatport!
There are many other platforms online where you buy songs and albums and you download them straight away after the payment with no problem.

Beatport is a SCAM!

19 May 2021
Unprompted review
Beatport logo

Reply from Beatport

Hi Mariana,

I'm sorry to hear that you had a bad experience on our store.
I do see the email that you sent to our support team, however, it was about your credit card being declined. You did not successfully purchase any tracks, so they cannot be downloaded. This was explained in Josh's reply after you let us know you were being declined. Josh replied to let you know he had made changes to your account so you could attempt the purchase again and that any pending charges would drop off.

I can assure you that our store is not a scam. I will follow up with you via your open ticket to help you complete your order and download the tracks.

Thank you for your patience!

Tina

Rated 4 out of 5 stars

use pay pal

all you people should use pay pal then you can cancel
at any time and leave i am using them for some songs
had no trouble at all

27 April 2021
Unprompted review
Rated 1 out of 5 stars

Awful ..

Awful ..
Can't re-download any of the tracks I have purchased. As well as only being able to listen to a three minute window of the purchased tracks in my library.
Total rip off!
My advice, if your stupid enough to purchase from Beatport then make sure you download as soon as you buy.. there's no going back to download later.

15 March 2021
Unprompted review
Rated 1 out of 5 stars

Scam.

Imagine if Steam games only let you download and install them once after your purchase, that is beatport. You can only download your songs during a 48hour window period and then you have to buy it again if you want the stuff you bought.

Scam. No other words. Some slimey Terms and Service agreement doesnt make it any less scammy. If you work for these people know that your income is taken from people the company has scammed. Find another job.

2 March 2021
Unprompted review

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