Have bought, and traded in a couple of cars with Bav motor company. Always secured a fair price with excellent service in a quick and friendly manner. Have dealt mainly with Chris who has always been... See more
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Review summary
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Reviews shaping this summary
Excellent experience with Bav! I dealt with Gerald who was more than happy to help me and answer my questions, he didn’t make me feel pressured or rushed like I have felt in other garages. Would highl... See more
We had been looking for a mini Cooper Auto for some time and all were over 100 miles away. We found a very clean and reasonable mileage (58000) on a 10 plate Mini Cooper at BAV - attended and dealt w... See more
Man and wife team.Very welcoming and easy to communicate with. Straight to the point and very helpful. Got the car I wanted and was even help with tax and insurance. Absolute pleasure to be around. Ex... See more
Company details
Written by the company
Founded on quality, trust and service, BAV Motor Company is a family-run used-car dealership based in Pyle, Bridgend, Wales. With over 40 years of experience in buying, selling and sourcing high quality second-hand vehicles, we are committed to delivering a car buying experience that is transparent, friendly and fair.  ⸻ Why Choose Us • Experience you can rely on. Generations of automotive expertise mean we know what makes a good used car—just as importantly, we know what doesn’t.  • Excellent selection. We offer a wide range of vehicles, all carefully inspected and described accurately. Our goal is to match you with a car that fits your needs and budget.  • Finance & warranties. Low-rate finance options are available (terms apply), plus warranty support to protect your purchase and your peace of mind.  • Outstanding customer service. Our team is friendly, honest, and approachable. Whether browsing, buying, or after-sales, we aim to make every step straightforward and stress-free.  ⸻ What People Say With over 600 reviews across multiple platforms, BAV Motor Company has achieved a reputation score exceeding 4.7/5 in many listings. Customers most often praise: • friendly staff • excellent value for money • helpful after-sales support  ⸻ Our Promise At BAV, we believe car ownership should be exciting, not exhausting. That means no hidden defects, no surprise fees, and no pressure sales. Just a vehicle you can rely on, with a team that treats you with respect.
Contact info
United Kingdom
- www.bavmotorcompany.co.uk
4.6
Excellent
111 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Although very helpful and friendly until you have an issue
Although very helpful and friendly staff and atmosphere, when you have a problem then not so helpful. Cars has gone back 3 times for 2 separate issues, rattle from the engine, mechanic says it’s fine, tried to reject the car they are insisting on a CPR 35 inspection which is only needed when a case goes to court, taking car to dealer for a proper diagnostic, trading standards are involved
Update
Car ended up going back, had both front wheel bearings changed for a second time, gearbox removed and inspected which took 4 weeks in total, had car back seemed to drive fine, now a few weeks later found that all tyres have way over inflated, noise has now returned, found one of the driveshafts are notchy, going to have to pay for it myself as can’t afford to be without a car for weeks, very unhappy customer
10 June 2026
Unprompted review
Reply from BAV Motor Company
We’re disappointed to read your review, as it does not reflect the full circumstances of this matter.
From the outset, we’ve made every effort to investigate the concerns you have raised. The vehicle has been returned to us on multiple occasions, and each time our qualified technicians have thoroughly inspected it. Despite your concerns regarding an engine rattle, no fault has been identified that would indicate the vehicle is defective.
We understand that you have chosen to obtain a further opinion from a main dealer, and we are happy to consider any evidence they provide. We have never refused to investigate the matter or fulfil our legal obligations.
With regard to the independent inspection, we have simply requested an impartial expert assessment to establish the facts where there is a disagreement over whether a fault exists. This is intended to protect both parties and help bring the matter to a fair conclusion. It is not an attempt to avoid our responsibilities.
We appreciate that this situation has been frustrating, but we remain committed to resolving it fairly and professionally based on the available evidence. We will continue to cooperate with all relevant parties, including Trading Standards if required.
Honest dealers
Honest dealers, very helpful, would definitely buy from them again.
30 May 2026
Unprompted review
Great customer service
Great customer service, staff very helpful when finding information on the car. Would definitely recommend.
23 May 2026
Unprompted review
Love my new car….
Spent a lot of time looking at different cars, then came across BAV motor company. Travelled up to look at the car and was able to test drive myself. Really helpful guys, no pushy sales tactics. Also offered us back to fix a small issue on door handle as needed the car asap. Would definitely recommend. Great selection of cars and very friendly customer service
17 May 2026
Unprompted review
Had an amazing experience
Had an amazing experience, the guys were great, very accomadating and made the process as smooth as possible. Highly recommend.
18 May 2026
Unprompted review
Great experience
Bought our Mitsubishi eclipse from Gerald. Really friendly service and smooth process. Great experience!
17 May 2026
Unprompted review
Brilliant lads very helpful and great…
Brilliant lads very helpful and great communication, easy part ex change. And the car was in great condition
16 May 2026
Unprompted review
Outstanding and friendly service very…
Outstanding and friendly service very honest and helpful
13 May 2026
Unprompted review
Very happy with sale and friendly staff…
Very happy with sale and friendly staff that is very friendly and helpful
9 May 2026
Unprompted review
Fantastic company!
Fantastic company! Bought my first car from BAV Motors, and I was so nervous at first. They made everything so easy and simple, I highly recommend.
I was very impressed that they wouldn't sell me a car that had a minor fault (sunroof issue) until they fixed it, which they did! I would 100% use this company again, thank you! ❤️
14 April 2026
Unprompted review
Extremely happy with the new car great…
Extremely happy with the new car great company to work with would definitely recommend
2 May 2026
Unprompted review
Fantastic customer service
Fantastic customer service. Lovely car that I was able to drive away. Thank you
17 April 2026
Unprompted review
Rude and terrible customer service!
After several helpful conversations on the phone about a vehicle and the logistics of visiting (we weren’t local so a few days needed), arrangements were made to visit and take a look. Deposit offered as well as offering to pay the full price to hold the car due to being as certain as we could be based on the advertised details. We were told that wasn’t necessary and if they had any other enquiries they would call so we could place a deposit to hold it. Noticed the car taken off site, guessed for MOT which was promised in preparation for purchase, but called to check only to be told someone had put a deposit down and was looking at it at that very moment. Very unhelpful and rude member of staff, wouldn’t listen, was rude and wouldn’t pass us on to the person we had already arranged the purchase with, he then hung up! Very disappointed, disrespectful and disgusting customer service!
30 March 2026
Unprompted review
Reply from BAV Motor Company
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
We understand your frustration, particularly as you had been in contact with us regarding the vehicle and had made arrangements to travel to view it. While we always do our best to keep interested customers informed, vehicles can attract significant interest and, unfortunately, in this instance another customer secured the vehicle before a deposit was taken.
We appreciate that you offered to leave a deposit and regret any misunderstanding regarding the process. We also take your comments about the telephone conversation seriously, as courtesy and professionalism are standards we expect from all members of our team. We will be reviewing this matter internally to better understand what happened.
We value every customer enquiry and are genuinely sorry that this experience did not meet your expectations. Thank you for bringing your concerns to our attention, and we wish you all the best in finding the right vehicle
Amazing service and great help to…
Amazing service and great help to buying my first car
30 March 2026
Unprompted review
Customer experience
I spent many weeks looking for the replacement car my wife and I wanted. We were fortunate to find the right one at BAV motor co in Pyle Bridgend. The sales staff were very polite and made us feel welcome. There was no sales pressure at all and we took as long as we liked viewing the car we had chosen. They serviced and MOT,d the car for us and even gave 12months AA breakdown cover as part of the deal. I would recommend BAV to anyone looking for a quality car and great customer service.
20 March 2026
Unprompted review
Had a great experience purchasing a car…
Had a great experience purchasing a car off BAV Motors, highly recommended
23 March 2026
Unprompted review
From start to finish the service was…
From start to finish the service was exceptionally. Very professional and a really enjoyable experience. Everything was straightforward and no pushy car sales techniques to get you to part with your money. Highly recommended
21 March 2026
Unprompted review
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