BAV Motor Company Reviews 

Excellent and efficient service. Friendly and professional, would highly recommend.

Really great service. Very efficient and informative. Had no problems buying my car and I’m very happy with my experience here.

Excellent customer service couldn’t have asked for a better bunch of traders to have dealt with no issues and they where extremely patient and helpful from the first step to the final step would recommend to anyone and everyone

Amazing customer service would highly recommend

Amazing experience from start to finish. Super helpful, any questions I asked they were answered promptly. Top guys working at this garage. Would recommend 😁

Very professional and welcoming. Lovely to deal with.

Affordable cars, nice staff, helpful after purchase. Would buy from them again.

Really happy with the service I received when purchasing my car. Everyone was so friendly, helpful and welcoming from start to finish. They were happy to answer any questions and took the time to explain everything clearly, making the whole process really easy and stress-free.

We never felt rushed or pressured into making a decision, and the customer service was excellent throughout. Would definitely recommend them to anyone looking to purchase a car. Thank you for making the experience such a positive one! 😊

Brought my suzuki ignis couple of weeks ago brilliant service from start to finish, wasnt able to collect car for couple of weeks that wasnt a problem, helpful, polite had some bad experinces buying cars before so was nervous,but i didnt need to be cant rate them enough would highly recommend buying from luke at bav motors

Very happy returning customer. Gerald so patient and helpful as previously.
Thank you for all your help.

seem like genuine lads. sometimes seem understaffed and waiting on a response, but look like they are trying to do business right

Really helpful and took care of us

Luke was the guy who sold me my Kia Stonic on the 21st July, he was really helpful got the paperwork done efficiently enough, kind, and considerate. The inly reason I haven't given 5 stars is because the was dusty on the outside, it was lovely and clean on the inside. One of the keys had dead batteries so I dont actually know if it works!. Lastly I wasn't informed about the £200 administration fee they charge on top of the sale of any car.

However, ultimately I got a very good deal with my car, I love it, you get 3 months cover too so time to really make sure its OK.

Very professional and friendly service. Thank you!

Excellent service at BAV motors this morning buying my MG. This is the third car from this garage now and it’s been the best service comparatively in Bridgend. I would highly recommend. No pushy salesmen, just friendly service. Thank you

Excellent service,friendly staff they made the whole experience quick & easy

Very good customer service, very friendly and not at all pushy like a lot of car sales

**Update following the company's reply**

At no point did you ask me to return the vehicle, you agreed to me having the diagnostics done at my local garage and you were sent the full report.
Your issue is that you wanted to fix it 'on the cheap' using 2nd hand parts of unknown origin. That was not acceptable to me, the customer. It is your obligation under the Consumer Rights Act 2015 to ensure that repairs are carried out in a timely manner and to a reasonable standard.
You agreed, verbally, to cover the cost of repairs "as long as it was reasonable.
The costs were very reasonable, you just didn't like the fact that it was more than you'd have tried to get away with on the cheap. These repairs would ultimately have failed again far sooner than if it were fixed properly the first time.
The fact remains that you did zero preparation on the vehicle beyond a new MOT and charged me £199 for "Vehicle Preparation".
I am c.£300 out of pocket, plus the £199 fee because of your shortcomings after paying you £8,200 for a car that SHOULD have been free of faults and wasn't.
You cannot justify it in any way.

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Without doubt the worst experience I've ever had buying a car from a dealer. For context I've bought around 30 cars from dealers over the years.
Zero interest once they've had your money. If things go wrong, even immediately after purchase, it's not their problem.
They ignore you, give you the run-around, deny any responsibility, even if it is clearly their fault.
However nice the car is, avoid this dealer. There are plenty of good, reputable dealers out there who value their business.

Excellent customer service and no pressure sales. I was looking for a replacement car for my son and from start to finish the service provided was excellent. I would highly recommend BAV Motor Company.

Very helpful and friendly , talked through all the little details and delivered the car with no hassle