I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... See more
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Review summary
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Ritz was absolutely lovely – she really looked after me and explained everything so clearly. The lady who helped me choose my glasses was also wonderful; she made me feel completely comfortable throug... See more
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Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giv... See more
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My wife and I have been having our eyes tested regularly by Stephen Fowles over many years and he always provides an excellent professional service. It is also good to have such long continuity as Ste... See more
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Company details
About Barracloughs the Opticians
Written by the company
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Written by the company
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Contact info
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, United Kingdom
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4.8
Excellent
722 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Barracloughs the Opticians
Thank you Mr Loughnane. This is so nice to read, especially the "as always" bit! It's consistency which we aim for and we find it so reassuring to read feedback like yours. The team will be very happy to read this!
Thanks for choosing Barracloughs and we look forward to seeing you next time!
I've been wearing Gas permeable rigid…
I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brilliant. I had to send back the trial lenses several times as I didn't have my London prescription so Trevor had to start from scratch. I can't believe how patient he was & the service from all in branch at Eastbourne has been really wonderful. I would highly recommend Barracloughs.
5 December 2025
Unprompted review
Reply from Barracloughs the Opticians
We're so pleased you tried Barracloughs based on recommendations from friends - even better that we lived up to the hype! Thanks so much for trying Barracloughs and we're really happy that you were pleased with the service. Trevor is a very patient optometrist, and so very meticulous!
We'll make sure that the team sees your kind feedback Mrs N.
As for recommendations, thank you for yours - they're so valuable to family businesses such as ours. It's not an easy choice when looking for somewhere to care for your vision.
We look forward to seeing you next time!
All staff were very friendly and…
All staff were very friendly and couldn’t be more helpful
6 December 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Lindy! What lovely feedback 🙂 This is how we set out to welcome each and every customer, it's lovely that it was noted by you.
Thanks for choosing Barracloughs and for taking the time to share your feedback.
Reply from Barracloughs the Opticians
Thank you Margaret! This is always our aim so your feedback made us smile.
Thanks for choosing Barracloughs! We really appreciate your kind words.
Great customer service.From all…at Barracloughs Seaford
Great customer service.From all staff.Eye check was thorough and process was explained well. I had help choosing the right frames and lenses for my new prescription. All staff were so helpful. Great service Thank you
28 November 2025
Unprompted review
Reply from Barracloughs the Opticians
Well this is lovely feedback to read, thank you so much! We'll make sure that the team in Seaford sees your kind words - so many boxes ticked with regards to your visit. This is what we strive for daily, so it is really very reassuring to read your review.
Thanks so much for sharing and thanks for choosing Barracloughs!
All members of staff are very…
All members of staff are very welcoming, helpful and patient, especially when I tried so many different frames and couldn’t decide! I Would highly recommend barracloughs battle.
25 November 2025
Unprompted review
Reply from Barracloughs the Opticians
You're making us smile Mrs Ripley! Thanks so much, and it's never a chore to find the right specs... these things take time!
We really do value recommendations, thank you!
Take care and we look forward to seeing you very soon!
Reply from Barracloughs the Opticians
This is amazing, thank you! We really aim to consistently provide a quality, memorable service so your feedback is music to our ears!
Thank you for choosing Barracloughs and we look forward to seeing you again 🙂
Delighted with my new glasses
I am delighted with my new glasses for reading and computer work. I am most grateful for the excellent care I received from all the staff and Ms Panday. Their expertise and thoroughness, and kind concern were much appreciated.
14 October 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Lesley, we are so pleased to read your review! Thank you for taking the time to share your experience, it's especially rewarding to hear that you felt your visit was very thorough - this is something that is vitally important and we always want to give you the time you deserve.
Thanks again and we look forward to seeing you again!
Great experience in the Seaford branch
Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giving me the final bill slightly better all due to his fabulous personality. So yes if you are looking for a new optician and you live in Seaford look no further. I’m sure there are cheaper ones and more expensive ones but I am also sure you would get no better service anywhere. They are your eyes, your most precious eyes and they deserve the best!!
6 November 2025
Unprompted review
Reply from Barracloughs the Opticians
Gill we absolutely ADORE this review! Thank you so much. You're making us blush! 🙂
We strive daily to offer a very memorable experience and the very best service possible, so it really is very rewarding to read your comments.
So true, we all need to cherish our vision. We love that and love having you as a loyal customer!
Trevor was very friendly and efficient
Trevor was very friendly and efficient. There was no waiting around and the environment is very inviting.
6 November 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you for your lovely feedback! The comfortable surroundings really help, and we're pleased this was noted by you! We'll make sure that Trevor sees your kind words!
Thanks again and thank you for choosing Barracloughs.
Reply from Barracloughs the Opticians
Thank you Mrs Wood! These are all important elements to contribute to an overall happy visit! You've made us smile - and yes, our Bexhill practice does have a nice calm feel about it.
Thanks again! We'll share this with the team 🙂
Dave
Excellent service and know how by all
Excellent service and know how by all
4 November 2025
Unprompted review
Reply from Barracloughs the Opticians
This is good to hear Keith, we love feedback like this and really do appreciate you taking the time to share!!
Thank you for choosing Barracloughs and we look forward to seeing you again 🙂
Helpful members of staff
Helpful members of staff, efficient eye test.
Never hurried when choosing new spectacles. Trust them completely
4 November 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Janet, you've pointed out some real key elements which we're very conscious of here 🙂 We are so grateful for anyone who trusts Barracloughs with their eye care! We're dedicated to providing a lifetime of reliable eye care to all customers - and we would never ever wish for anybody to feel hurried. Offering the time you deserve counts towards a whole lot.
Thank you for choosing Barracloughs and we look forward to your next visit!
Reply from Barracloughs the Opticians
This makes us smile Melissa, thank you! It's lovely customers like you who fuel us to continuously offer a friendly service! It makes everyone's day better 🙂 Thanks for choosing Barracloughs and also for taking the time to share your experience!
Everyone was thorough and very helpful
Everyone was thorough and very helpful, both in the eye test and the choosing of new glasses. Well done! it was a positive experience and I look forward to having my new glasses next month.
21 October 2025
Reply from Barracloughs the Opticians
Thanks Katy - this is absolutely lovely to read and from such a loyal customer too! THANK YOU!
We're really pleased you enjoyed your visit and look forward to seeing you again very soon.
Thanks for choosing Barracloughs!
I experienced a sudden visual issue in…
I experienced a sudden visual issue in one eye . After contacting the practice , reception ran through some check questions and I was then given a prompt appointment.I then received a comprehensive examination, the problem was identified, the reason explained and reassurance given .Excellent service from the whole team and a very satisfied patient , thankyou..
23 October 2025
Unprompted review
Reply from Barracloughs the Opticians
This is great feedback to read Mr Clark, thank you so much for sharing your experience.
It's so rewarding to hear that your urgent query was dealt with efficiently from triage through to appointment. Thank you for choosing Barracloughs and we're really pleased that you're now reassured!
Top class Opticians with a warm welcome…
Top class Opticians with a warm welcome - Thanks to all
13 October 2025
Reply from Barracloughs the Opticians
Thanks Mike! A warm welcome can make all the difference, that's for sure.
Thanks for choosing Barracloughs as your opticians and we look forward to welcoming you again 😃 If you have any queries regarding your vision, you know where to find us!
Exceptional
Everyone in Barracloughs Opticians are lovely and very efficient. I would recommend them to everyone I certainly would not go anywhere else.
6 October 2025
Reply from Barracloughs the Opticians
Debra you know how to put a smile on our face! Thanks so much for your lovely feedback, and also for recommending us to others! Referrals like that are very valuable to us and it's really reassuring that you are happy to trust us with the eyecare of friends and family. We won't disappoint!
Thank you for choosing Barracloughs and we look forward to seeing you again!
Glad I chose Barraclough's. From the first call to your Polegate…
From the first call to your Polegate branch on 7/10/ to the same day prompt attention given by the Eastbourne branch I have been listened to and looked after extremely well. I was reassured and everything was explained to me. I felt cared for and have complete trust in the person who examined me. The lady who helped me to decide on new frames was patient and helpful.
14 October 2025
Reply from Barracloughs the Opticians
Mrs Watkinson , your feedback really did make us smile! We're so happy that you were pleased with the service from both the team in Polegate and the team in Eastbourne.
Thank you so very much for choosing Barracloughs and we look forward to seeing you next week! 🙂
Friendly and helpful service.
7 October 2025
Reply from Barracloughs the Opticians
Thanks so much Beverley! It's so nice of you to take the time to share your experience. We really value your custom and appreciate you choosing Barracloughs.
We look forward to seeing you again!
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