I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... See more
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Review summary
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Reviews shaping this summary
After the eye test at Polegate yesterday the optician squeezed in an extra test in order to refer me to the hospital since there was a query to be checked by the hospital. I was unable to find frames... See more
Company replied
Ritz was absolutely lovely – she really looked after me and explained everything so clearly. The lady who helped me choose my glasses was also wonderful; she made me feel completely comfortable throug... See more
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Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giv... See more
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Company details
About Barracloughs the Opticians
Written by the company
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Written by the company
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Contact info
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, United Kingdom
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4.8
Excellent
720 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Very nice staff in the branch
Very nice staff in the branch. Bhavin the optometrist was very pleasant with a very friendly manner even though he was professional throughout. The lady that I dealt with after the eye examination was also very nice & even tried the Lens manufacturer to see if my current glasses were still under guarantee. No pressure to buy anything there and then either. Excellent service thank you very much
3 October 2025
Unprompted review
Reply from Barracloughs the Opticians
This is wonderful to read Mr Jones, thank you so much for sharing your experience - we'll be sure to forward your kind words onto the team over in Seaford. They're a fantastic bunch and will be so happy to read this.
We really do appreciate you choosing Barracloughs as your opticians in Seaford and look forward to seeing you again!
Reply from Barracloughs the Opticians
Very kind! Thank you so much for the 5 stars and for sharing your feedback.
We look forward to welcoming you back again!
I've been coming to Barracloughs for…
I've been coming to Barracloughs for several years now and have always found any member of staff I've encountered to be helpful, friendly and professional. As far as improvement ...just carry on as you have.
10 September 2025
Unprompted review
Reply from Barracloughs the Opticians
We appreciate your loyalty so much, thank you Jean! And we just love your feedback, thanks for taking the time to share your experience.
We look forward to welcoming you back next time!
Thanks again.
Staff welcoming and optician very good
Staff welcoming and optician very good. Thank you.
18 September 2025
Reply from Barracloughs the Opticians
Thank you Mrs Galvin! We really appreciate you choosing Barracloughs as your opticians in St. Leonards and we love your feedback!
Take care and we look forward to your next visit.
Barracloughs get it right every time
I got my driving glasses which were perfect.🤩
28 September 2025
Reply from Barracloughs the Opticians
So kind!! Thank you so much - and thanks also for choosing Barracloughs as your trusted opticians in Seaford.
Enjoy driving and we look forward to seeing you again.
Very impressed with the service
Very impressed with the service, care and kindness I received from my recent eye check up. From my initial enquiry after receiving a email reminder, appointment booked very efficiently. On arrival the front of house team ( sorry I don't know their names ) both the ladies very friendly and welcoming. I had my eye appoint with Aashni Amin who was very professional, polite friendly and took the time to explain everything in detail after reviewing my results from the test. Thank you to all the team at Barracloughs Battle for your care, kindness and great service.
18 September 2025
Unprompted review
Reply from Barracloughs the Opticians
There are so many encouraging points in this feedback Mr Lloyd, thank you so much for sharing!
We have checked the diary and it was Joanne and Kathrine who were also in that day, so we have shared your kind words with them and with Aashni. You'll have brought a smile to their faces for sure.
Thanks so much for choosing Barracloughs as your opticians in Battle - we look forward to seeing you again next time!
Friendly and knowledgeable
Everyone from receptionist, glasses technician and optician were extremely knowledgeable and friendly
27 September 2025
Unprompted review
Reply from Barracloughs the Opticians
Lovely feedback to read, Mr Carroll - thank you so much for sharing and thanks so much for choosing Barracloughs for your eye care!
We look forward to your next visit.
Reply from Barracloughs the Opticians
Thank you Mrs Russell!
This is very nice to read and we are so pleased to hear that you were happy with your visit. We will pass on your kind words to Mr Fowles.
Thanks for choosing Barracloughs and we look forward to seeing you next time!
When I arrived for my appointment
When I arrived for my appointment, I was greeted with a very friendly hello from the receptionist and also from whom I assume was a trainee, everything was explained and I completed the forms with ease. I then sat and waited for Nuleen to call me in for my examination...right on time I must say. I immediately felt relaxed as she was so professional and was very thorough and explained the process. I am very grateful for the way everyone respected me during my visit. Thankyou.
13 September 2025
Unprompted review
Reply from Barracloughs the Opticians
Your kind words have made us smile and we're sure the rest of the team will be equally as happy to read this too (and you're correct - you were also greeted by our fantastic trainee!).
Thank you for taking the time to share your experience - we really appreciate you choosing Barracloughs for your eye care, it's lovely to read how happy you were with the service received and we look forward to seeing you again!
I wasn't kept waiting
I wasn't kept waiting. The eye test was very good and was explained to me clearly. Choosing new frames was easy and I was given clear and constructive advise.
15 September 2025
Reply from Barracloughs the Opticians
Mrs Fryer this is wonderful feedback to read! So many positives in one review, thank you for sharing and thank you for choosing Barracloughs as your opticians. We look forward to seeing you again very shortly!
Professional excellence
All the staff were extremely informative and helpful -Maharshi for the explanation regarding eye test and Sophia for her diligence and expertise regarding glasses.
9 September 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Mrs Bowman - this is such kind feedback and we're really pleased to read how happy you were with your visit. The team in Polegate will be very happy to see your lovely words!
Thank you for choosing Barracloughs and we look forward to seeing you again soon.
Excellent professional service
My wife and I have been having our eyes tested regularly by Stephen Fowles over many years and he always provides an excellent professional service. It is also good to have such long continuity as Stephen fully knows our vision history. All of the other staff always give us both a friendly, welcoming and efficient service. Well done.
5 September 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Mr Wilson! This really did put a smile on our face. Continuity of care does add an awful lot to your eyecare experience - and strengthens that rapport between yourselves and the team. Learning and knowing your visual history is paramount in offering the very best in personalised care.
Thank you for the loyalty of yourself and your family over the years and thanks also for taking the time to share your experience! We'll make sure the team sees your kind words.
Excellent Optician
Lovely friendly staff. Extremely professional optician- thorough examination and care advice. Great after care when fitting glasses.
5 September 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Mrs Latreche, this is so lovely to read. The team strive to offer the best customer care - and a friendly environment counts towards so much! We will make sure the team in Silverhill sees your kind words and we really appreciate you choosing Barracloughs.
We look forward to seeing you again in a couple of weeks!
Lucia was very informative and set my…
Lucia was very informative and set my mind at rest over possible health issues in my eyes. Thank you
28 August 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Kathryn - this is lovely feedback and we're really pleased your mind was set at ease following your visit.
Take care and we look forward to your next visit!
Good experience
All staff who i saw on my visit were friendly and efficient.
9 August 2025
Unprompted review
Reply from Barracloughs the Opticians
This makes us smile Julie, thank you very much for sharing your feedback!
We look forward to seeing you again and we're sure you can be guaranteed that same friendly and efficient service.
Thanks so much! 🙂
Ms Panday was very welcoming
Ms Panday was very welcoming, courteous. Explained everything clearly step by step. Gave details of followup procedure for referral. Well done. Thanks.
8 August 2025
Unprompted review
Reply from Barracloughs the Opticians
Wonderful feedback Steve - thank you! Nuleen is a fantastic optometrist, we're really pleased you were happy with the service.
Thanks for choosing Barracloughs!
Greeted reeted with a…
From the moment you are greeted with a smile by the receptionist the whole experience is very friendly and warm.
5 August 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Mr Moon! Manners cost nothing and a smile goes a long, long way so we're really happy that you felt welcomed 🙂
We really appreciate your custom and look forward to seeing you again in a couple of weeks!
Very helpful …
The young lady who took the eyesight appointment really cared for you. The lady who helped me pick some new lenses was very helpful. There was no rushing the process with both ladies. Thank you.
16 July 2025
Unprompted review
Reply from Barracloughs the Opticians
Thanks so much Kenneth, this is what we aim for, so it's really very rewarding to read that you're pleased with the service!
We definitely don't want any customers to feel rushed so that's a bonus that you felt relaxed and unhurried throughout.
Thanks for choosing Barracloughs and for leaving such lovely feedback!
Exceptionally professional…
Nuleen was exceptionally professional and explained what she was testing for, and the results in detail. I felt that my eyes were in a very safe pair of hands!
15 July 2025
Unprompted review
Reply from Barracloughs the Opticians
Thanks Ray! You were certainly in very safe hands with Nuleen! We're really happy to read that you were satisfied with the service received.
Thank you for choosing Barracloughs and we look forward to seeing you again!
Reply from Barracloughs the Opticians
Thank you Ann! That's very kind of you to say - thank you for taking the time to share your feedback and also for choosing Barracloughs as your opticians in Seaford!
Take care and we look forward to seeing you next time!
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