I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ritz was absolutely lovely – she really looked after me and explained everything so clearly. The lady who helped me choose my glasses was also wonderful; she made me feel completely comfortable throug... See more
Company replied
Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giv... See more
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My wife and I have been having our eyes tested regularly by Stephen Fowles over many years and he always provides an excellent professional service. It is also good to have such long continuity as Ste... See more
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Company details
About Barracloughs the Opticians
Written by the company
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Written by the company
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Contact info
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, United Kingdom
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4.8
Excellent
720 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful.
6 May 2026
Reply from Barracloughs the Opticians
Thank you Mr Hughes! We aim to be as helpful as possible so we're really happy to read this.
Thanks for choosing Barracloughs as your opticians - we look forward to seeing you again!
First visit lovely receptionist
First visit lovely receptionist . There was no waiting straight in for appointment 😀 optician was wonderful very thorough and explained everything .Glad to have joined them.
14 May 2026
Unprompted review
Reply from Barracloughs the Opticians
It's always a bonus when we read feedback like this from a brand new valued customer!! Thanks so much for taking the time to leave your feedback and also for choosing Barracloughs!
We are so pleased you found it was a thorough visit - we're glad to have you with us 🙂
Outstanding service.
The staff were friendly, professional, and very helpful throughout the whole appointment. The eye test was thorough, and everything was explained clearly without feeling rushed in any way. As it happens my prescription hadn't changed so I didn't need any new glasses, but the selection of frames looked great for when I do! Absolutely superb service all round, 5*.
11 May 2026
Unprompted review
Reply from Barracloughs the Opticians
It makes our day to read feedback like this Stuart - thank you so, so much. It means an awful lot to us. It instills confidence that what we're doing is the right thing as we honestly strive to create a welcoming, friendly and professional atmosphere.
We love that you didn't feel rushed and that everything was explained - these are two areas we prioritise as they count towards so much of the entire experience.
Too expensive!! £600 for a pair of by focal ‘s
Too expensive!!! £600 for a pair of by focal glasses !!!!
6 September 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you for sharing your feedback. We appreciate a cost like that is a significant investment, and as an independent optician we focus on providing highly bespoke lens technology and premium products that are tailored specifically to your prescription and lifestyle.
We can't seem to be able to see a recent visit from you, if you would like to email enquiries@barracloughs.net we'd be happy to discuss further.
Stephen was so patient with me getting…
Stephen was so patient with me getting my contact lenses sorted out. I have a difficult prescription but I am delighted with them and the service I received. Many thanks Stephen.
7 May 2026
Unprompted review
Reply from Barracloughs the Opticians
Stephen will be so pleased when we show him your lovely feedback! Thank you for taking the time to share your experience, we are really happy that you were delighted with the service. You know where to find us if you need us for any after care!
Great staff
25 April 2026
Reply from Barracloughs the Opticians
Thanks Mr Scrase! We do have great staff, and we have great customers too, thank you for choosing us as your opticians in Uckfield - we look forward to seeing you again next time.
A good eye sight test and adjustment of…
A good eye sight test and adjustment of glasses so they can be worn more comfortably.
6 August 2025
Reply from Barracloughs the Opticians
Neil this is wonderful to read, you have to be comfortable in your eyewear! If you need any further adjustments in the future you know where to find us - thank you for choosing Barracloughs and for taking the time to share your feedback!
Barracloughs provide a personal and…
Barracloughs provide a personal and very professional, caring optician service. We wouldn't go anywhere else.
17 April 2026
Reply from Barracloughs the Opticians
Your loyalty is hugely appreciated Mr MacDonnell! Thank you so much for choosing Barracloughs and for taking the time to share your feedback - it honestly means so much to us.
We look forward to seeing you next time!
Staff friendly
15 April 2026
Reply from Barracloughs the Opticians
Thank you! It's always lovely to read feedback like this - we really appreciate you choosing Barracloughs!
Thanks for taking the time to share your opinion and we look forward to seeing you again next time.
Really friendly and helpful.
4 April 2026
Reply from Barracloughs the Opticians
Lovely words to read to start the day Georgina! Thank you for taking the time to share your feedback and we're so pleased that you were happy with your visit.
Thanks for choosing Barracloughs and we look forward to seeing you again soon!
Lovely welcoming staff very efficient…
Lovely welcoming staff very efficient and Customer friendly. Optician was very thorough and explained the health of my eyes in detail but easy to understand language. Overall an excellent experience.
16 April 2026
Unprompted review
Reply from Barracloughs the Opticians
This is brilliant, thank you so much Mr Wolfe. We couldn't ask for more than our service being described as an excellent experience!
We really appreciate you choosing Barracloughs and look forward to seeing you again!
Friendly helpful team
8 April 2026
Reply from Barracloughs the Opticians
Thank you for your lovely words Rosie! It's comments like this which really add a sparkle to our day - and it tells us we're doing things right.
We look forward to seeing you again in a couple of weeks - you know where to find us if you need us in the meantime!
Excellent service from friendly professional staff.
Cannot fault the service. Friendly professional and efficient. A pleasure to visit.
9 April 2026
Unprompted review
Reply from Barracloughs the Opticians
This makes us happy to read Mr Wakeling! Thanks so much for sharing - we're really pleased you enjoyed your visit and the fact that you find zero faults is the icing on the cake.
Thanks again and we look forward to seeing you next time!
Excellent service with a smile
Easy to book an appointment on line. The details of eye test fully explained and any questions were answered on the day. All the members of staff were very polite and helpful.
7 April 2026
Unprompted review
Reply from Barracloughs the Opticians
Thanks Karen! This amazing to read - we're really happy that you found the booking process simple, we find so many customers like to book online these days it's really valuable feedback.
It's so important that your questions are answered, our aim is for you to leave Barracloughs completely satisfied with every aspect of your visit - a visit to the opticians can be daunting for some, so we're pleased you asked questions and were happy with your overall visit.
We really appreciate you taking the time to share your feedback and thank you for choosing Barracloughs to care for your vision!
I am very happy with Harpreet,who is…
I am very happy with Harpreet,who is always a mine of info. about my contact lenses. The office staff are good too!
1 April 2026
Unprompted review
Reply from Barracloughs the Opticians
Jan this is lovely to read! Harpreet really is fantastic at what he does, and has a very calm, kind manner too.
We really appreciate your feedback on the team! Thanks for choosing Barracloughs and we look forward to seeing you next time!
Competent.
All staff were both competent and cheerful. A well run company usually has staff who smile and they did!
27 March 2026
Unprompted review
Reply from Barracloughs the Opticians
This means an awful lot to us Mr Shelford, thank you for your thoughtful feedback. We really do aim to create a happy work environment and we find it quite rewarding to read that you picked up on the atmosphere by way of team observations. We're lucky to have an incredible workforce and it's so nice to read that the smiles were clear!
Thanks so much for taking the time to share this feedback and we look forward to welcoming you back next month!
Reply from Barracloughs the Opticians
This is what we aim for Julie, thank you so much for taking the time to share your feedback! We really appreciate you choosing Barracloughs, and look forward to seeing you again next time!
Very impressed with the optician Harpreet Bahra
Very impressed with Harpreet Bahra. Good humour, informative, friendly, and what's important for me, he gave plenty of time for my eyes to adjust when doing "better or worse". I hope he is around when my next sight test is due.
25 March 2026
Unprompted review
Reply from Barracloughs the Opticians
Thank you for sharing! You're right, Harpreet has a very kind and gentle manner and is such a pleasant person to chat to as well!
We're really happy that you were pleased with your visit, and look forward to seeing you again. Thanks for choosing Barracloughs!
Outstanding service!
Ritz was absolutely lovely – she really looked after me and explained everything so clearly. The lady who helped me choose my glasses was also wonderful; she made me feel completely comfortable throughout. I left feeling really happy to have everything sorted, and I’m looking forward to receiving my new glasses. Thank you for such a fantastic service!
25 March 2026
Unprompted review
Reply from Barracloughs the Opticians
Your words have really made us smile, Selina - honestly this really is the kind of service and the kind of reaction we aim for every day. You're going to look fantastic in your new frames and we totally appreciate you choosing Barracloughs.
We look forward to seeing you back soon!
A treat, not a chore
I only interacted with Sam and Weronika but both were charming, knowledgeable and friendly.Every part of my visit was explained and I came aware positively pampered!
9 March 2026
Unprompted review
Reply from Barracloughs the Opticians
Oh wow, "A treat, not a chore". Now that really makes us happy Mr Hull! Thank you so much for leaving your feedback. We really appreciate you choosing Barracloughs and look forward to seeing you again!
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