Banyo Reviews 

886
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their online purchases and overall transactions. Customers frequently praise the incredibly helpful staff for providing expert advice, staying in close contact, and ensuring that orders arrive safely and promptly. Consumers truly love the exceptionally high quality of the products and deeply appreciate the smooth purchasing journey from the initial inquiry right through to final delivery. Some reviewers were not happy with occasional delivery delays or unexpected minor issues involving missing parts from manufacturers. Despite these minor logistical setbacks, people noted that customer support went above and beyond to quickly resolve the problems and keep everything on track.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Product

Reviewers mention positive feedback about product quality, competitive pricing, and availability. Consumers... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt arrivals and excellent... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful phone advice and... See more

Service

Consumers find service to be exceptionally positive, praising the helpfulness and professionalism of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yasser has given nothing but 5 star customer review. My utility sink was ordered as per guidance but when try to fit it was correct size as not enough space for worktop. Supplier had initially said th... See more

Rated 5 out of 5 stars

Banyo is the best for customer services, I ordered bathroom items and delivery was prompt in good faith. Special thanks to Mr. Yasser who is always there to attend with professional help in any circu... See more

Rated 5 out of 5 stars

Had a couple of issues with my order, first with part of the order missing and then the item sent from the manufacturer had some fittings missing. I never judge a company by their mistakes as these th... See more

Rated 5 out of 5 stars

Really helpful and proactive agent, sourcing an additional product that wasn't initially listed on their own website. Very competitive price and order arrived on time. This is my second time buying t... See more


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Fireplace Store
  5. Heating Contractor
  6. Plumbing Supply Store

Written by the company

Banyo is Leicestershire's largest independent bathroom, kitchen and bedroom retailer, with nationwide delivery. Banyo offers top UK brands at affordable prices. For best deals, call us today on 0116 274 4059


Contact info

4.9

Excellent

TrustScore 5 out of 5

886 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(886)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication

Their communication was good, and even though Banyo had to order and receive the item from the manufacturer before they could ship it to me, it was delivered to me within a week without delay. They checked the stock with the manufacturer before placing the order so they could re assure me that the item would be received on time.

1 October 2024
Rated 5 out of 5 stars

Highly recommended!

Exceptional service! I've had multiple interactions with the outstanding team at Banyo, and each experience has been exemplary. Their staff is consistently friendly and helpful, going above and beyond to ensure swift delivery of my orders. Banyo stands out as one of the finest online retailers I've encountered. I wholeheartedly recommend their services and wouldn't hesitate to shop with them again.

1 October 2024
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent, I was going away a couple of times and needed to time the delivery of the sink for when I was home. Banyo were amazingly helpful, they waited to place the order for me so it would arrive when I was home and also chased the supplier and delivery team for a time slot

17 September 2024
Rated 5 out of 5 stars

Excellent Service and Impeccable Packaging – Highly Recommended

I recently ordered a Bette bath from Banyo, and I am extremely pleased with the entire process. Placing the order was straightforward and I received an order confirmation immediately, which gave me confidence in my purchase. The communication throughout was clear and prompt, and my bath was delivered exactly as promised.

What impressed me the most was the care taken with the packaging. The bath arrived in perfect condition, without a single scratch or dent. It's clear that Banyo takes great care in ensuring their products reach customers in excellent condition.

I highly recommend Banyo to anyone looking for a smooth and reliable buying experience. I will definitely be purchasing from them again in the future.

24 September 2024
Rated 5 out of 5 stars

Ordered a Bette bath from Banyo.

I wanted a Bette bath and Banyo made it really easy to order from their website. It has a tick system so you can choose where you want the plugs/waste/filler etc. All so easy. I was vey impressed with the service. I ordered online, they confirmed everything the next day and delivery was 4/5 days later. All very professional and would definitely recommend them.

24 September 2024
Unprompted review
Rated 4 out of 5 stars

Very responsive supplier

There was some confusion regarding our delivery but Yasser acting swiftly and decisively to resolve this to our satisfaction
It is good to work with a supplier who genuinely cares about the customer experience and is willing to go the extra mile to help its customers

19 September 2024
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. We ordered the wrong size bath by accident. Yasser went above and beyond to ensure we got the right size in time, even sending a van across the country so we could be in time for the builders! Couldn't recommend them enough. Lovely people to deal with!

18 September 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

Excellent service all round with very good communication from Yasser. Items that I ordered met my expectations so thanks a lot. Would highly recommend Banyo.

13 September 2024

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