Activating can be technical but the support team were helpful. Once everything was set-up, everything was working well. Speed were decent and connectivity was excellent thoughout the places I went to... See more
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Review summary
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What people talk about most
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Buying the SIM online and getting it activated before arriving in Bali was completely hassle-free. The customer support was also very good and prompt. After arriving in Bali, I faced a small issu... See more
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Very easy online order process, even though we opted to pre-order our eSIM before we even flew to Bali. The instructions to register and load was straightforward, and true to their promise, the Sim wa... See more
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Very good prices. Literally less than what i paid for similar data plan in another physical sim bought in Ubud. Also a local number was included. If you have esim enabled in phone get this from balisi... See more
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Company details
Written by the company
Balisim offers travelers the ultimate solution for staying connected in Bali and across Indonesia. Specializing in Telkomsel eSIMs, Balisim ensures seamless internet access from the moment you land, making it easy to navigate, share your experiences, and stay in touch with loved ones. With fast and reliable coverage, Telkomsel is the leading provider in Indonesia, even in remote locations. Skip the hassle of searching for local SIM cards or dealing with unreliable Wi-Fi. Balisim’s eSIM is easy to activate before your trip, saving you time and effort. Whether you're exploring Bali’s beautiful beaches, venturing into lush jungles, or discovering cultural treasures, Balisim provides uninterrupted connectivity to enhance your travel experience. Designed with convenience in mind, Balisim’s plans are affordable and flexible, catering to various data needs. Enjoy peace of mind knowing you’re backed by exceptional customer support to guide you every step of the way. Balisim is perfect for digital nomads, adventure seekers, and casual travelers alike, providing the tools to make every moment in Indonesia more connected and memorable. Experience the freedom of reliable internet with Balisim and focus on creating lasting memories during your journey.
Contact info
Kuta, Badung, Indonesia
- support@balisim.com
- www.balisim.com
4.7
Excellent
234 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Customer Service
Had issue with first card I bought and just whatsapp's for help and sorted straight away- no further issues- thanks so much for easy service
15 July 2026
Unprompted review
Reply from Balisim
Thank you so much for this wonderful feedback!
While we always aim for a flawless start, tech glitches can occasionally happen—and that’s exactly why our WhatsApp team is on standby 24/7 to fix things straight away. We are thrilled we could get you back on track quickly so you could enjoy a seamless trip. Have a fantastic time in Bali! 🌴🚀
Reply from Balisim
Thank you so much! Hearing that 'everything was perfect' is the best news our team could ask for. We are thrilled we could make your Bali connection seamless and hassle-free. Have a wonderful time in paradise
Smooth Activation
9 July 2026
Reply from Balisim
Thank you so much! Getting you online quickly and smoothly is exactly what we aim for so you can start enjoying paradise right away. Have an amazing time in Bali!
Bad Experience!
The form was very painful to fill and the service was slow. The form does not open on the mobile phone as well.
5 July 2026
Reply from Balisim
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations and that you found our process frustrating.
We take technical and speed complaints very seriously. To give you some context, our platform successfully processes over 100 orders every single day with full mobile compatibility, so we are deeply concerned to hear that the form failed to load correctly or felt slow on your device. This sounds like an isolated technical glitch or network timeout, and we will certainly have our IT team look into it to ensure everything remains optimized.
We also want to assure you that our team works around the clock to process activations as swiftly as possible. If you encountered a delay, please reach out to us directly via WhatsApp with your order details so we can investigate exactly what happened and make things right for you. Safe travels!
Reply from Balisim
Thank you so much! We know that setting up an eSIM in a new country can feel a bit daunting, so we make our guides as detailed and clear as possible. We are thrilled to hear everything worked perfectly for you. Enjoy your time in Bali!
Can’t get better esim for Bali
Couldn’t be easier to order, set up or use. And it’s the best value for money in Bali! Have used it twice now and will use it every time I travel to Bali!
3 July 2026
Reply from Balisim
Thank you so much! Welcoming back a repeat customer is the ultimate compliment for us. We are thrilled to hear that our eSIM continues to deliver the best value and absolute simplicity for your trips. We can't wait to keep you connected on visit number three!
Good service
Good service, but since you don't work at night.. we need to plan little early to buy the sim. And also after some days, normal calling couldn't work ... not sure that would be temporary issue or what... but otherwise the network and internet perfectly works across Bali, Nusa and Gilli T
3 July 2026
Reply from Balisim
Thank you for the fantastic feedback on our network coverage across Bali, Nusa, and Gili T! We are thrilled the internet worked perfectly for you. 🌟
You make a very smart point about planning ahead. Because our team manually registers each eSIM with the Indonesian government network database to ensure compliance, orders placed late at night are processed first thing the next morning. Buying a little early is definitely the best strategy!
Regarding the traditional phone calls: tourist eSIMs in Indonesia are specifically optimized for high-speed data rather than cellular voice minutes. Because local carrier networks regularly restrict traditional roaming calls on these plans, we always recommend using internet-based apps like WhatsApp, FaceTime, or Telegram for seamless calling while on the islands.
Thank you again for your helpful tips for the travel community, and we hope to keep you connected on your next trip!
What abit of effort to get it initially…
What abit of effort to get it initially set up but once done it was great! Really good service pretty much everywhere
2 July 2026
Reply from Balisim
Thank you for the honest and wonderful review! 🌟
We completely understand that the initial eSIM setup can take a little bit of effort and patience, especially with tweaking the phone's network settings for the first time. We are so glad that once it was sorted, you experienced great, reliable service pretty much everywhere you went!
Our support team is always working on making our setup guides even simpler, but we are thrilled the network kept you connected flawlessly across the islands. Thank you for your support and safe travels! 🌴
Excellent contact via Whatsapp
Excellent contact via Whatsapp. Cards were activated just before we arrived at Bali. You can trust !
8 July 2026
Reply from Balisim
Thank you so much for this incredible vote of confidence!
Hearing 'You can trust!' is the greatest compliment our team could ask for. We love using WhatsApp to give our guests instant, real-time peace of mind, and we're thrilled your cards were fully ready the moment you touched down. Enjoy every second of your time in Bali!
Complicated to install!
5 July 2026
Reply from Balisim
We are so sorry to hear that the installation process felt complicated! 💔 eSIM technology involves tweaking a few internal phone settings, which can definitely be frustrating and tricky to navigate.
We want to make sure you get connected right away. Please reach out to our customer support team immediately via our website chat or WhatsApp—we are available 24/7 and would love to walk you through the setup step-by-step or check your activation status.
We are here to help you get online so you can enjoy your time in Bali stress-free!
The instructions were very clear from…
The instructions were very clear from the beginning. Buying, esim set up and configuration was very simple. Some got automatically activated when we reached Bali. No network issues in bali what so ever and the response from the team is very quick. Recommend it to everyone.
3 July 2026
Reply from Balisim
Thank you so much for this incredible review! 🌟 Hearing that our instructions were crystal clear and that your eSIM activated smoothly upon landing is exactly what we aim for. We love taking the stress out of travel connectivity so you can focus 100% on enjoying paradise. Thank you for the high recommendation to everyone!
customer service excellent
customer service excellent, eSim works fine but setting up is complicated particularly for people who are not computer/IT savy
3 July 2026
Reply from Balisim
Thank you so much for your honest and valuable feedback! We are thrilled to hear that the eSIM works great for you and that you found our customer service excellent. 🌟
You make an excellent point. Setting up an eSIM involves a few technical phone settings, which can definitely feel complicated if you aren't an IT expert. This is exactly why our support team is available around the clock—to step in and walk our guests through it hassle-free!
Your feedback helps us keep improving. We are currently working on creating simpler visual guides and video walkthroughs to make the setup process much easier for everyone moving forward. Have a wonderful time in Bali!
Very convenient to get sim service as soon as u land in bali
Very convenient to use sim service as soon as u land in bali
3 July 2026
Reply from Balisim
Thank you so much! ✈️ Landing, turning off airplane mode, and being instantly connected is exactly what we aim for. We're thrilled we could make your arrival in Bali smooth and convenient. Have an amazing trip! 🌴
Customer service was good
Customer service was good. Survived 12 days is bali. It worked perfectly with good data
20 June 2026
Reply from Balisim
Thank you so much! We love hearing that you 'survived' and thrived during your 12 days in Bali with great data! 🌴 Keeping you perfectly connected throughout your entire vacation is exactly what we aim for. Safe travels on your next adventure!
Reply from Balisim
Thank you for sharing your honest feedback with us!
While we partner with Indonesia's top infrastructure networks to provide the widest coverage possible, Bali's unique geography—including dense jungles, deep valleys in areas like Ubud, and remote coastal spots—can occasionally cause temporary signal dips.
We closely track these coverage reports to optimize our routing and carrier partnerships. We are glad you were still able to use the service overall, and we hope to provide an even stronger connection on your next visit to paradise!
To install the e sim was easy
To install the e sim was easy, if we got any problems with Installation, the support was very quick. Also the connection and offers a great.
16 June 2026
Reply from Balisim
Thank you so much for this wonderful feedback!
We work hard to combine effortless setups, great data offers, and rock-solid network speeds. It’s also incredibly rewarding to hear that our support team jumped in quickly to help when you needed it. Have a fantastic, seamlessly connected time in Bali!
Easy going!
Easy going esim all the process through. I have gotten good net connection. Perfect as promised. I will definitely do again next trip.
23 June 2026
Reply from Balisim
Thank you so much! Hearing 'perfect as promised' is the ultimate compliment for our team.
We love making the entire process easy-going so you can focus 100% on enjoying your vacation. We can't wait to keep you connected on your next trip to Bali!
Reply from Balisim
Thank you so much! We know that keeping connected is vital when you travel, so our support team makes it a priority to be as fast and responsive as possible. Have a wonderful, stress-free time in Bali!
Easy and nice working eSIM with good…
Easy and nice working eSIM with good Customer support.
20 June 2026
Reply from Balisim
Thank you so much! We are thrilled to hear that our eSIM made your connection easy and smooth, and that our support team looked after you well. Have an amazing, seamlessly connected time exploring Bali!
Reply from Balisim
Thank you so much! Quick, easy, and simple is exactly what we aim for so you can skip the airport hassle and get straight to enjoying paradise. We truly appreciate the high recommendation!
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