Activating can be technical but the support team were helpful. Once everything was set-up, everything was working well. Speed were decent and connectivity was excellent thoughout the places I went to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying the SIM online and getting it activated before arriving in Bali was completely hassle-free. The customer support was also very good and prompt. After arriving in Bali, I faced a small issu... See more
Company replied
Very easy online order process, even though we opted to pre-order our eSIM before we even flew to Bali. The instructions to register and load was straightforward, and true to their promise, the Sim wa... See more
Company replied
Very good prices. Literally less than what i paid for similar data plan in another physical sim bought in Ubud. Also a local number was included. If you have esim enabled in phone get this from balisi... See more
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Company details
Written by the company
Balisim offers travelers the ultimate solution for staying connected in Bali and across Indonesia. Specializing in Telkomsel eSIMs, Balisim ensures seamless internet access from the moment you land, making it easy to navigate, share your experiences, and stay in touch with loved ones. With fast and reliable coverage, Telkomsel is the leading provider in Indonesia, even in remote locations. Skip the hassle of searching for local SIM cards or dealing with unreliable Wi-Fi. Balisim’s eSIM is easy to activate before your trip, saving you time and effort. Whether you're exploring Bali’s beautiful beaches, venturing into lush jungles, or discovering cultural treasures, Balisim provides uninterrupted connectivity to enhance your travel experience. Designed with convenience in mind, Balisim’s plans are affordable and flexible, catering to various data needs. Enjoy peace of mind knowing you’re backed by exceptional customer support to guide you every step of the way. Balisim is perfect for digital nomads, adventure seekers, and casual travelers alike, providing the tools to make every moment in Indonesia more connected and memorable. Experience the freedom of reliable internet with Balisim and focus on creating lasting memories during your journey.
Contact info
Kuta, Badung, Indonesia
- support@balisim.com
- www.balisim.com
4.7
Excellent
234 reviews
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Replied to 100% of negative reviews
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Reply from Balisim
Thank you so much!
'Extremely reliable' is exactly what we strive for, whether you're navigating the busy streets of Ubud or relaxing on the beach. We are thrilled that you found the experience convenient. Enjoy your time in paradise!
Recommend for Bali Travel
The SIM got activated after 1.5 hour of landing, that was a bit intimidating, since I thought it will be activated instantly.
Apart from it the process was smooth, but a little improvement can be done for the registration and telling about the process upfront when purchasing the SIM.
I would definitely recommend it for your next Bali Trip.
3 June 2026
Reply from Balisim
Thank you for the constructive feedback and for your kind recommendation for future Bali travelers!
We completely understand how a 1.5-hour wait upon landing can feel intimidating when you are expecting to connect instantly. To give you some insight, every tourist eSIM entering Indonesia must be manually registered with the local government network database using your passport details. While this usually takes just a few minutes, system queues can sometimes cause a slight delay.
Your suggestion to tell customers about this upfront is excellent. We are updating our purchase confirmation page right now to explicitly mention this potential government processing time so travelers know exactly what to expect.
We are so glad the rest of your experience was smooth, and we wish you an amazing time in Bali!
The moment I landed
The moment I landed, my net was working. Amazing stuff. Simple to use.
12 June 2026
Reply from Balisim
That’s exactly what we love to hear! 🎉 There is nothing better than landing, turning off airplane mode, and being instantly connected to paradise. Thank you for the awesome review, and have an amazing, stress-free time exploring Bali!
Reply from Balisim
We are incredibly sorry to hear this, and we want to help you fix this immediately.
Changing to a new network can sometimes trigger a security protocol or a data settings mismatch that affects apps like WhatsApp. We want to get you back online right now.
Please reach out to our dedicated support team directly via email at support@balisim.com or message us on our alternative Whatsapp support with your order details. We are standing by to troubleshoot your settings and resolve this for you as a priority.
Great worked perfectly for me!
12 June 2026
Reply from Balisim
Thank you so much! Hearing that everything worked perfectly for you is music to our ears. We appreciate you choosing us to keep you connected, and we hope you have an incredible time in Bali!
I am really happy with the experience
I am really happy with the experience. The team was prompt with replies and they helped to resolve issues quickly. The customer service was good and I will positively recommend it to anyone visiting Bali.
4 June 2026
Reply from Balisim
Thank you so much for this wonderful review! 🌟 We know that keeping connected is vital when you're traveling, so our team makes it a priority to be as prompt and helpful as possible. Hearing that you would positively recommend us to anyone visiting Bali means the world to us. Enjoy paradise!
Experience was smooth and commendable
Experience was smooth and commendable. There were no network issues and eSIM got activated upon landing so no complaints there as well
4 June 2026
Reply from Balisim
Thank you so much for this commendable review!
There is truly nothing better than landing, turning off airplane mode, and being instantly connected without any hassle. We are thrilled to hear your experience was entirely smooth. Enjoy every moment of your time in Bali!
Reply from Balisim
Much appreciated! At Balisim.com, keeping your travel experience seamless is our top priority. Thank you for the 5-star feedback and enjoy your stay in Bali!
E-sim 42 GB for whole country
I bought an e-sim for Indonesia (the whole country) with 42 GB (usable 30 days) for 20 Euro. Purchase and support were absolutly amazing. Installation was quickly made and the e-sim worked on spot after arriving. I had no connectivity problems in Java or Bali at all.
I recommend using Balisim!!!
3 June 2026
Reply from Balisim
Much appreciated! At Balisim.com, we pride ourselves on offering premium, nationwide data packages at highly competitive prices. Knowing that you enjoyed flawless connectivity across both Java and Bali is fantastic to hear. Thank you for the strong recommendation and safe travels on your next journey!
Reply from Balisim
Welcome back!
🥳 Hearing 'as always' is the absolute best compliment our team could ask for. Consistency is everything to us, and we are so happy we could keep you seamlessly connected once again. Thank you for your continued loyalty and have an amazing time in Bali! 🌴
Reply from Balisim
Thank you so much! Our customer service team works around the clock to ensure our guests feel supported every step of the way. We are thrilled to hear you had an excellent experience with us. Enjoy your time in paradise!
Great experience
Great experience. I was struggling to set up my esim, but they walked me through the process on whatsapp and were very patient.
4 June 2026
Reply from Balisim
Thank you so much for this wonderful review! We know that setting up an eSIM can sometimes be a bit tricky or stressful when you've just traveled, which is why our WhatsApp team is always there to guide you step-by-step. We are so glad they could help with patience and get you connected. Have a fantastic stay in Bali!
Good and quick service
Good and quick service, good connection,
Price cheaper than other.
Next time again.
5 June 2026
Reply from Balisim
Thank you so much! We work hard to offer the best network connection at the most affordable price, so hearing this is awesome. We can't wait to stay connected with you 'next time again'! Have a fantastic trip!
Reply from Balisim
Thank you so much! We aim to make our installation process as effortless as possible so you can spend less time configuring settings and more time enjoying the island. Great to hear you're experiencing excellent coverage! Have a wonderful trip!
It was good overall but i suggest when…
It was good overall but i suggest when you send promotional or service messages it is would be helpful if in english
4 June 2026
Reply from Balisim
Thank you for the great feedback and for this valuable suggestion! We're glad to hear your experience was good overall. 👍
You make an excellent point. We serve travelers from all over the world, and our promotional and service messages should definitely be easy to understand. We are currently working on optimizing our language settings so that international guests receive all communications in English moving forward.
Thank you for helping us improve our service, and we hope to welcome you back on your next trip to Bali!
Reply from Balisim
Thank you so much! 'Perfect' is exactly what we aim for, and we are thrilled to hear you felt well-supported during your trip. We appreciate your feedback and hope you have an amazing time in Bali
Good network coverage and quuck help in Bali
Quick help while not working when arrived in Bali directly. The good readability and sharpness of the passport could have been checked before. Good network coverage in Bali
26 May 2026
Reply from Balisim
Thank you for the valuable feedback and the great note on our network coverage! We are so glad our team was able to jump in and help you quickly right when you landed.
Your suggestion about pre-checking passport readability is spot on. Indonesian government registration requires absolute clarity for approvals, and checking this before you fly is a great way to prevent any arrival delays. We are already updating our system to flag blurry uploads earlier!
Thank you for helping us improve, and we hope you have a fantastic, seamlessly connected time in Bali!
Very safe and smooth system
The sim is easy to purchase. Very easy activation method and works flawlessly in Bali as well as Penida Island.
27 May 2026
Reply from Balisim
Thank you so much for the fantastic feedback!
We are absolutely thrilled to hear that your connection worked flawlessly not just in Bali, but also over on Penida Island! Nusa Penida is famous for its stunning views but can sometimes be tricky for mobile signals, so we’re glad we kept you seamlessly connected. Enjoy paradise!
Easy of applying
29 May 2026
Reply from Balisim
Thank you! We know you’d rather spend your time planning your trip than filling out complicated forms, so we designed our application to be as simple and quick as possible. We’re glad it made things easy for you!
Team was very helpful in setting up my…
Team was very helpful in setting up my sim when i was facing issue
26 May 2026
Reply from Balisim
Thank you for sharing your experience! We know that technical issues can be stressful when you’re traveling, so we make it our priority to be there to help. We’re so glad our team could get you up and running quickly. Enjoy your connection in Bali! 🌴
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