I have recently purchased a watch from Baker Brothers and the experience was phenomenal. We were treated with care and respect by the staff. I would like to mention Paul specifically as he led us thro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the moment we arrived, we were made welcome and nothing was too much trouble. Kellie spent time helping me choose the style of ring I wanted and then sourced the stone for the ring to be made in... See more
Company replied
Me and my wife to be brought our weddings rings from Tanya and she was incredibly helpful in us choosing the perfect rings. We are delighted by the service by not just Tanya but all the staff at bake... See more
Company replied
I spent a few hours being wonderfully looked after by Lidi and 2 of her colleagues. They were friendly, knowledgable and very patient, and obviously enjoyed sharing their love of jewellery and watches... See more
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Company details
Written by the company
At Baker Brothers, we are more than just a luxury jeweller. As a family-run business with over a century of history, we have built a reputation that keeps our customers coming back year after year. For over 100 years, Baker Brothers has been at the heart of Bedford, offering exquisite jewellery and watches to our loyal clients. Our presence in the local community is a testament to our commitment to delivering outstanding customer service. Please feel free to contact us to arrange an appointment and we'll be happy to help, contact us today on 01234 352343, or email@bakerbrothersdiamonds.com.
Contact info
21 Saint Peter's Street, MK40 2PN, Bedford, United Kingdom
- 01234352343
- email@bakerbrothersdiamonds.com
- www.bakerbrothersdiamonds.com
4.9
Excellent
162 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Exceptional service and so…
Exceptional service and so professional. From the watches purchased through to very bespoke jewellery. The support and insights are second to none.
It is our only by choice place to go to for advice and purchases in this arena. Caris is awesome as are the rest of the team.
23 December 2023
Unprompted review
Reply from Baker Brothers
We're so pleased to hear about your positive experience with Caris and the team! Thank you for taking the time to share your feedback. We look forward to seeing you again soon.
Continued outstanding service
Continued outstanding service from Caris and team.
Baker brothers couldn’t do anymore to make moment special through advice, sourcing, adaptations etc. The customer, service and expertise is unrivalled.
I look forward to continuing our relationship!
31 December 2023
Unprompted review
Reply from Baker Brothers
We are very grateful for your positive review, Vince. It's customers like you that make our job so rewarding. We look forward to the pleasure of seeing you again soon.
Great staff, great service, great products
From the first visit to now has been nothing but exceptional. Initially enquired about a Rolex and the staff were more than happy to spend the time with me to explore the brand further. Their jewellery is excellent providing bespoke pieces which adds much more meaning and personal value. Couldn’t recommend this business and their staff highly enough!
13 May 2023
Unprompted review
Reply from Baker Brothers
We're genuinely touched by your kind words, Henry. Thank you for sharing your positive experience with us—we're always here to exceed your expectations.
What an amazing experience I had today!
What an amazing experience I had today! THANK YOU Kellie ! If I could give you 10 stars I would!!! With Kellie’s help, I purchased one of the watches I desired for a long time! I wouldn’t hesitate to recommend Baker Brothers!
Thank you Kellie for making my day so special! Looking forward to my next purchase 😊
2 August 2023
Unprompted review
That's how you do it!
Next level service from a great team and in particular Lizze who has always been extremely helpful and gone out of her way to ensure I receive the best help and products possible.
22 July 2023
Unprompted review
Reply from Baker Brothers
Your positive review is music to our ears! We're thrilled to have exceeded your expectations, and we can't wait to welcome you back soon.
Do not shop here very poor customer service
Emailed about a watch then after a few days of waiting received an email from Kellie Blake having enquired more about options for buying I’ve had no response she asked me to email back and decides not to respond would not recommend this place to anyone if this is how they treat potential customers
21 May 2023
Unprompted review
Reply from Baker Brothers
Dear Gary, thank you for bringing your concerns to our attention.
We're sorry to hear that your experience fell short of what you expected. Your feedback is essential in helping us improve our service, and we take it very seriously.
Customer satisfaction is our top priority, and your feedback is invaluable to us, and we appreciate the opportunity to learn from this experience.
This situation has been investigated and unfortunately, Kellie went on leave and your follow-up email was missed until her return.
We assure you that we have already taken steps to address the issue you've raised to prevent similar incidents in the future.
We would welcome the opportunity to address your concerns directly, a member of our team will be in touch.
Tom @ Baker Brothers
My first time at Baker Brothers having moved to the area recently. I didn’t have an appointment but Tom took the time to see me. Very knowledge - great service - thanks Tom.
14 May 2022
Unprompted review
Reply from Baker Brothers
It's customers like you that make our job a joy! Thank you for your positive review—we're committed to keeping up the good work for your next visit.
Great independent jewellers
Helpful, friendly staff who go above and beyond. Can’t recommend enough and their diamonds are so beautiful and sparkly 🤩
2 December 2021
Unprompted review
Reply from Baker Brothers
Your glowing review has put a smile on our faces! We appreciate your support and can't wait to have the pleasure of serving you again.
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