Absolutely love my bracelet in memory of my two boys Beamish & Bailey. Adele was so helpful on my personalisation of a signature bead. This is the best piece of jewellery I have purchased. The quality... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more
Company replied
I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more
Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more
Company replied
Company details
Information provided by various external sources
Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.
Contact info
Portland Works, Randall Street, S2 4SJ, Sheffield, United Kingdom
- 0114 352 0595
- hello@baileyofsheffield.com
- www.baileyofsheffield.com
4.9
Excellent
527 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality and great customer…
Excellent quality and great customer service. Always a pleasure to buy from Baileys
7 April 2026
Always so helpful with queries and go the extra mile with customer service
Always so helpful with queries and go out of their way to ensure correct item is purchased. Would highly recommend as they produce a fantastic product
2 April 2026
Excellent product
Excellent product, presentation and service 🙏
Jewellery that’s looks classy on the wrist and different to most other bracelets 😎
2 April 2026
An excellent bracelet and the service…
An excellent bracelet and the service provided by Adele was excellent too. A pleasure doing business with a British company. What makes these bracelets so good is there uniqueness. High quality what you would expect from a British company.
30 March 2026
Unprompted review
Reply from Bailey of Sheffield
Thank you so much for the very lovely words Dennis. Very much appreciated! :)
Product made in Sheffield
Product made in Sheffield, quality Sheffield steel , excellent service
1 April 2026
Reply from Bailey of Sheffield
Thank you Stephen for the lovely words.
Excellent communication
Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advised after a couple of months wear! It's not going anywhere now! Looks so good and will last forever. Thanks
16 December 2025
Reply from Bailey of Sheffield
Thank you for the kind words, much appreciated!
Stainless Steel Cable
I’d been considering a Bailey for a while. I love the simplicity of the stainless steel cable. Ordering was easy with clear guidance on sizing, something I’d notice was missing from others especially for larger sizes. Delivery was quick and efficient. Quality is excellent as I’d expect from made in Sheffield items.
20 March 2026
Reply from Bailey of Sheffield
Thank you for the kind words Neil.
Reply from Bailey of Sheffield
Thank you for the kind words.
A+++ service
A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work.
Adele has been great both times, spoke about all the options available, gone above and beyond with everything, delivered exactly what we were looking for.
Thank you
16 March 2026
Reply from Bailey of Sheffield
Thank you very much for the kind words, very much enjoyed working with you :)
The driver had left my…
Not the Best the driver had left my expensive purchase on doorstep in full public view and claimed that i had received and signed for it.
Dear Adele apologies for the 1 star review as I assumed 'Truspilot' was the ones who delivered the item and as I stated in a previous email I do not blame Bailey's for what happened blame lies solely on the delivery service as I have made an error I will correct the star review to acceptable but also not the best delivery service that could have been received.
Kind regards Nathan.
10 March 2026
Unprompted review
Reply from Bailey of Sheffield
Hi Nathan, We spoke on email only a couple of hours ago and we apologised that the driver left your order on your doorstep. We pay a premium price for deliveries to be signed for. You ordered the item on the 9th March and it was delivered on the 10th March. I feel the 1 star is unfair, as we did everything possible for your order, the only thing that let us down was the courier. kind regards Adele
Poor delivery service
Ive made 2 orders, first order was a fully loaded bracelet, supposed to be signed for on delivery, it was left in a plant pot, so no idea who signed for it.
Second order i ordered some extra beads, they were supposed to be here yesterday, but delivery was delayed, supposed to be delivered next working day but still heard nothing from the delivery company and dont know where my order is.
Going to chase it up now.
The product that has been delivered is great, exactly what i wanted. Sadley the delivery service has let the company down.
27 February 2026
Reply from Bailey of Sheffield
Good morning David, sorry that the delivery company let us down here. But please note, as much as we would love to be able to oversee a couriers delivery from start to finish, we are not magicians, and unfortunately these issues are out of our hands. We are fortunate to have an agent that does let us know issues asap and does help our customer services to ensure we keep our customers in the loop as much as possible to get a delivery actioned properly. Sorry that we had issues with yours.
Excellent quality bracelet and service…
Excellent quality bracelet and service is spot on nothing is too much for them sent back for a repair( human error) and returned back a few days later all fixed would definitely recommend Scott and Adele
18 February 2026
Unprompted review
Reply from Bailey of Sheffield
Thank you very much Mark.
Fantastic bracelet and very well made
Fantastic bracelet and very well made. Well present box and all the extras like milled screwdriver make it a special product. That impressed i purchased a second to gift to someone.
Highly recommend and a unique piece that's going to last
23 February 2026
Unprompted review
Reply from Bailey of Sheffield
Thank you Tim!
Smiley bead necklace.
I have bought several items from Bailey over the years and they have all been exceptional quality and hard wearing. This time I have bought a smiley bead necklace, another super bit of Sheffield stainless steel jewelry.
14 February 2026
Unprompted review
Reply from Bailey of Sheffield
Thank you for the kind words.
Absolutely fantastic customer service…
Absolutely fantastic customer service and quality product I would definitely recommend purchasing from here keep Sheffield steel going.
6 February 2026
Reply from Bailey of Sheffield
Thank you for the kind words Paul. Much appreciated.
fantastic
The ease of order was fantastic, and I'm sure my daughter will love the bracelet.
29 January 2026
Reply from Bailey of Sheffield
Thank you for the kind words Abigail.
Exceptionally brilliant customer…
Exceptionally brilliant customer service and fantastically made jewellery - I have a bracelet full of beads and a necklace. I cannot recommend this business more, not only is it a British made production line and service but they are the epitome of buying local regardless of where you live. No request is too much and the quality of the jewellery is top notch.
30 January 2026
Unprompted review
Reply from Bailey of Sheffield
What a lovely review to read, thank you Nikki! :)
Fabulous bracelet
Fabulous bracelet . I purchased with a memorial bead for my brother - it’s perfect . The quality is amazing and so is the packaging. Correspondence was also excellent
28 January 2026
Reply from Bailey of Sheffield
Thank you for the kind words David.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.