Bailey of Sheffield Reviews 

525
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique design of the products, often highlighting their durability and craftsmanship. The company's service, including efficient delivery and superb customer support, is frequently commended. Many people appreciate the personalized attention and helpfulness of the staff, making their overall experience very positive. However, some customers also noted issues with delivery services provided by couriers, experiencing delays or even lost packages. Despite these external challenges, the company consistently demonstrated excellent customer service by actively intervening and resolving these problems, often ensuring replacements or timely redeliveries.

What people talk about most

Product

Reviewers express delight with the product, frequently praising its exceptional quality, unique design, and... See more

Quality

Customers consistently report positive experiences with product quality, frequently describing items as... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, outstanding, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick and efficient delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

525 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(525)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It is a great product

The price is on the high side. The quality is really good though. The delivery is next day but it takes a bit of time for them to make the bespoke product. However, it is still a cool product to own.

14 May 2026
Rated 5 out of 5 stars

Birthday beads …

I have previously bought my husband and son a Bailey bracelet and both absolutely love them! The bracelets are beautiful and unique, part of where we live and the service from Adele and team is superb! I recently bought 2 beads for my friends birthday and was helped by Adele to get the right colour combination! Needless to say my friend LOVES the beads for her bracelet and I once again am impressed by the comms and quality of the product! 10/10 FABULOUS! 😁

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Personal touch and fantastic quality.

Personal touch with communication.

Absolutely fantastic products.
I now have a pendant converter necklace and bracelet - both eye catching, unique and beautiful.

Will be adding to the bracelet from the exceptionally intricate and fascinating bead collection.

Super company and super products.

30 April 2026
Rated 5 out of 5 stars

A present for a 21st birthday.

Excellent service. I wanted the item for a 21st birthday present, it actually arrived earlier than I planned I was very pleased. My grandson was delighted with the pendant especially as it came from Sheffield as he was born there.
I would definitely recommend the product and service provided by Baileys and would use them again. Best wishes for your future success.

23 April 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Adele was 1st class. Bought as a gift and it has been well received. All round greatness.

30 April 2026
Rated 5 out of 5 stars

Really great shopping experience

Really great shopping experience, nothing was too much trouble for Adele, she kept me informed and made sure everything was correct before shipping. Product is brilliant one off, looks good and the quality is exceptional. looking forward to purchasing another.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Bailey of Sheffield. The website is easy to navigate, and the designs are truly unique and stylish. The quality of the product exceeded my expectations—it’s clear that great attention to detail goes into everything they create.

Customer service was also excellent—responsive, helpful, and professional. The packaging was elegant and ensured the item arrived in perfect condition.

Overall, a great experience, and I would definitely recommend Bailey of Sheffield to anyone looking for high-quality, stylish pieces.

27 April 2026
Rated 5 out of 5 stars

Lovely quality bead

Bought a matte gold Bobbin bead. Excellent quality as expected from Bailey, and good communication and quick delivery. Always a pleasure to buy from Bailey!

27 April 2026
Rated 5 out of 5 stars

Great Quality British Steel Jewellery

Very pleased with the service received on my 2nd purchase. I lot of the designs I really don't like, but those I do, I like a lot. The necklaces are the best with lovely chunky clasps and being steel, they don't tarnish. Love the eco beads too - got one for my 50th birthday on a 22' chain and I never take it off. I'd like to see some more bracelet designs - I don't like the current range but would love a British steel bracelet. I've not had to return anything or deal with customer services, my purchases have all gone without a hitch.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

They took a last-minute order for a…

They took a last-minute order for a necklace and two cable bracelets for me to give to people in my wedding party
Even hand delivered it for us and wished us the best
Brilliant quality jewellery
Not the first time I've purchased from them and most likely won't be the last

10 April 2026

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