Back Market - United States Reviews 18,837

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,285 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of purchasing and the quality of the products, often noting that items look and function like new at a significantly lower price. Many appreciate the fast delivery and the clear tracking information provided, making the overall user experience seamless and enjoyable. The ability to choose specific models, colors, and conditions is also highlighted as a positive aspect, with many consumers expressing satisfaction with their purchases and the value received. However, some people mentioned receiving products that were not as described, such as phones with locked networks or lower battery health than guaranteed, leading to frustration and returns. A few other people also felt that some items, even those in 'excellent condition,' had functional issues like blinking screens, overheating, or non-working ports, indicating potential quality control inconsistencies.

What people talk about most

Product

People report positive experiences with product, often noting that devices arrive in excellent condition,... See more

Quality

Customers consistently note positive experiences with quality, often receiving devices that look and function... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Price

Consumers find price to be positive, with many reviewers highlighting significant savings and unbeatable... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was easy to purchase from Back Market and my product arrived as described. I've had my refurbished phone for less than a month so I cannot attest to its longevity but I love the eco-consciousness o... See more

Rated 5 out of 5 stars

I bought an iPhone Se 3 in good condition for well under $140 and it arrived looking very clean. Inside the box was a charging cable and the phone itself. The overall experience was great because I kn... See more

Rated 5 out of 5 stars

I have had nothing but great results buying refurbished devices from Back Market. Latest was an Apple 11 watch. It looks and works like new with a significant savings. It came in the original packagin... See more

Rated 5 out of 5 stars

absolutely fabulous - I bought a mac or Apple M1 Pro for pennies on the dollar. I immediately put it to work, runs beautifully, I am running fast and leaping over tall buildings! I work with large s... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Smartphone made good-as-new and with warranties. Plus hundreds of computers, PS4s, tablets, televisions, etc. 2 day delivery. Refurbished iPhone 6, refurbished Galaxy S6, etc. https://www.backmarket.com/ https://www.backmarket.com/reviews


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I love this service

I love this service. I have gotten my last 4 devices from Back Market and have traded in without any issues. I will be using Back Market for all of my future tech.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I'll keep it brief.

I'll keep it brief.
I have bought roughly 10 devices from Back Market.
All have been exactly correct and are still working or upgraded
Keep up the good work
Russ

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service


I had a problem with the Nintendo Switch Oked I bought. The wonderful people at Back Market were extremely fast in resolving the issue. I’m very happy to be a customer with a company I can trust

20 May 2026
Unprompted review
Rated 5 out of 5 stars

The phone arrived in excellent…

The phone arrived in excellent condition and works perfectly fine. I'm so grateful. I would 100% recommend getting a refab phone. My screen had no scratches the cameras are new and most importantly my battery life is 100%. I'm so happy with my purchase.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

absolutely fabulous

absolutely fabulous - I bought a mac or Apple M1 Pro for pennies on the dollar. I immediately put it to work, runs beautifully, I am running fast and leaping over tall buildings! I work with large seconday data sets, run multiple programs and AI agents, just a beautiful piece of technology. Back Market is where you want to go if you need to remain productive and still have money to eat.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, despite taking a bit to respond because I believe they have limited staff for it, they take care of customers needs thoroughly. I have only purchased from here once and was skeptical because there's always a bit of worry buying second hand electronics, but the seller I got my phone from is stellar. I got my S25 in excellent condition and it came fitting that exact description. Great functioning device, extremely minimal.scratches and camera intact. Very good battery life, well packaged, provide necessary accessories like charger cord and such. I have ZERO complaints and I will be purchasing more second hand electronics from back market in the future.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Legit

Ordered a refurbished iPhone 15 Pro - works great, no damage. Came with a battery capacity of only 88% - not perfect but I guess that's the trade-off. After reading other reviews about receiving stolen phones, I verified the IMEI on an IMEI blacklist checker and it came back clean.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great used laptop for a great price

Found a great used laptop for a great price. Item as described - fast shipping. No hidden fees. Smooth transaction. My new go to for used tech. So glad I discovered BackMarket. Very pleased with the transaction.

16 May 2026
Unprompted review

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