Back Market - United States Reviews 18,846

I bought an used iPhone. The delivery was quick and the quality of the iPhone was good and as described in the website. I recommend it!

Prompt service and delivery. Product looks and operates like a brand new devise.

Generally, im thrilled with your services from the word go and constant updates about the product movement. Can't forget about the quality of my Samsung ultra 23. Just have to mention the product name 😄. It's quality. Thank you guys!

Save your money and buy refurbished! I have now purchased my 3rd phone and 2nd iPad and couldn't be happier. The products work as new, they carry a warranty (just in case) and you get money back on your trade-in. What is there to think about? Just do it!

I bought an iPhone Se 3 in good condition for well under $140 and it arrived looking very clean. Inside the box was a charging cable and the phone itself. The overall experience was great because I knew every step of the way where my phone was as tracking was made easy. The phone came with a single scratch near the back camera bump, the screen looked really great and the battery health has been really good since I bought the device. I will be buying again from back market in the near future given the great experience that I had. Overall I am very happy and satisfied with my purchase

I have had nothing but great results buying refurbished devices from Back Market. Latest was an Apple 11 watch. It looks and works like new with a significant savings. It came in the original packaging and arrived right on schedule. I've had my iPhone for 2-3 years and it also works just like new.

Amazing phone it's looks and perform brand new!!! My daughter loves it!!

It was easy to purchase from Back Market and my product arrived as described. I've had my refurbished phone for less than a month so I cannot attest to its longevity but I love the eco-consciousness of buying used. I also was able to buy a newer model of my phone (Pixel) for barely more than the cost to replace the glass on my old phone.

Easy to order, fast shipping and great prices.

I give it three stars because it was a pretty decent value and the merchandise showed up in perfect condition. That said, beware of their protection plan practices. When I purchased my computer from back market, it offered a 24 month protection plan with the ability to pay monthly for around 5.99 or something similar. I couldn’t checkout with affirm with this option as the affirm plan won’t pay for something monthly. I checked the hep article regarding the protection plans, and it clearly states that you had 30 days to add the protection plans to devices purchased. So I went ahead and purchased the computer and planned on adding the protection after the purchase. When I tried to do so, poof, the 24 month plan with a monthly payment option was completely gone and now I was only offered a 13 month plan for an upfront $93. After several go arounds with support; I was informed there was nothing they could do…that the plan offered is the only one available. Even though I showed them the help article, they didn’t see to care. While they did spend time “researching” the issue, at the end of the day it felt like a bait and switch. I most likely will not purchase from them again.

I’m adding to the review as back market reached out to attempt to sort the issue out. It took a couple of days for the agent to have an answer. The issue is still not resolved, however they did offer a credit for the inconvenience. I’ll give them an A+ for effort, but I have no faith in the protection plan or in back market as a company.

Very professional and honest with what they offer.

This is my 5th purchase from BackMarket and I couldn’t be happier. “Lenny”….the Lenovo laptop is perfect for what I do and when it gets obsoleted in four or five years…it will have served me well.

I love back market. I’ve purchased electronics off of here since 2024. Bought my son’s first iPad and it is still in great condition. The shipping is fast, the products are great, and the prices are unbeatable. I highly recommend!!!

The item was as described. It arrived on time and in great condition. Communication was great. This is my third purchase with Back Market. Highly recommend!

Good quality phone at a great price! I haven't had any problems with the phone. It makes me feel good to help out the environment by buying used from Back Market.

I like there cheap fees for iPhones on Back Market and they delivered on time.

The process was easy and shipping was quick. The phone came very well packaged and protected. The phone is in great condition, so it's like buying a brand new phone for half of the price! I had a great experience and highly recommend people give it a try.

I've been very happy with Back Market. Very few places can you save hundreds of dollars and get a 1-year warranty included.

This is the second time purchasing a phone from this company and both experiences have been great! The unique approach of being able to choose the phone I want, the color I want, and even the condition I want was wonderful. I traded in my old phone and received $ within 6 days. The process was seamless and enjoyable. Kudos to this company for great customer service!!

The overall experience was good.. was quick and delivered on time.
Iphone pro quality was excellent just as stated.
Couldn't be happier with my purchase.