Back Market - United States Reviews 18,846

I have now used Back Market multiple times and have been impressed EVERYTIME! They are quick to respond, send updates and ship. Will continue to use them! 10/10 recommend!

Pleasantly surprised - this thing runs like a dream. Was a little worried at first I saw some mixed reviews online, but had confidence with the 30 day return policy. Got mine in "excellent" condition - battery , life at 98% or something, and its smooth as can be. my my first macbook too - would absolutely recommend

Paid for a premium phone that came arrived with less than 90% battery. Only resolution offered was to return the phone. Less than zero effort from then resolve- never again.

perfect place to get cheaper tech
i ordered a pair of airpods max for my wife and they are perfect!
shipping was fast the product was well packaged and its like i was expecting it.

Can definitely recommend

The item came quick I was satisfied with it but like I said check prices because I could I got a watch New for $20 more at Walmart

Item received, Perfect, Quick Delivery, and trade-in payout.

The compute works great. Completely refurbished. The price was reasonable.

Great values!! Products are always as advertised -- no phoney baloney. Billing and conditions are presented plainly - more transparent than discount Big Box stores. Honestly, I do not know how they handle problems -- I've bought several smartphones from them and NEVER had anything but a smooth experience. Go with Back Market -- Discount with Integrity! -- a voluntary, unpaid testimonial.

Great thank you so very much

I love using Backmarket to reduce e-waste and save a ton of money at the same time! I highly recommend.

I got exactly what I ordered. Better than expected will order again.

I was searching for a laptop to work with during my career change in CyberSecurity. I did research and during my research found Back Market. I was nervous at first from buying off a referbished site (having never done so before). I dont have a lot of money but needed a pretty powerful machine. I Found the laptop I wanted that had the specs I was looking for in "fair" condition. Well I pulled the trigger bought it on a Friday, on that next Monday it arrived. Pulled it out of the box (very well packaged) and looked it over very carefully. I looked perfect, especially for a 5 year old laptop. Not even a scratch on it. Charged it up and have been using it every single day for multiple hours a day. Needless to say for a laptop 5 years ago that was around $2500 and I got it for just over $600 in the condition it is in aesthetically to actual operation I could not be happier!

Back Market uses a bait-and-switch policy at checkout and other dark patterns resulting in a much higher price than the on you agreed to pay. The added costs might be legal, like local taxes, etc., but they don't give you the choice of opting out, and they don't tell you source of the added cost either before or even AFTER the purchase!
In this instance, it was for a refurbished Mac laptop.
The Bait: $836 advertised sticker price
The Switch: $919 final charged amount.
This resulted in a $83 ambush, consisting of $74.19 localized tax (legal but kept hidden) and an entirely hidden $8.81 Back Market platform fee, something that no one would know to look for or expect without an explicit warning. Is that even legal????
Policy reveals intention, and they clearly intend to use every trick to make the sale at the expense of ethics and good faith business. The aftertaste of this sale will stay in my memory for years.

Update: I just now got a reply from Back Market basically saying "we told you what the final price would be before you checked out" -- Right! And it was $83 more than the price they said it would be prior to checkout! That's a perfect example of bait and switch! Which may be legal but still manipulative and non-transparent. (Not showing the final price at all would be fraud.) My complaint is not that I shouldn't pay taxes and fees, but that they didn't list those items in the final cost. In fact they hid them even after purchase, and their reply made no attempt to claim otherwise.
In essence, their attitude seems to be "OK we tricked you, but at least we didn't commit fraud." Does that sound like a company you would trust with an expensive purchase?

I've always been a refurbished tech buyer, I usually bought factory direct. Back Market has become my go to for all my Apple purchases. Last time i used their trade in program... Perfect way to get the latest with a minimum of hassle! PLUS their prices set the mark

great! Everything went smoothly, they kept me updated on the whereabouts of my package. As far as the quality of the package goes, 10/10. Very happy with the quality of the watch, the battery was in 100% capacity, and the screen and body were flawless.

I think the service provided is good. The website is intuitive, and the options available are great. Shipment and packaging is also good.

This is my third time ordering from Back Market. Macbook, an iPad, and now a Samsung Galaxy s24. The experience has always been seamless and the products look and function as if they are brand new. A place the order for my phone and had it in hand 15 hours later. Unbelievable customer service!

We switched from Verizon to Mint Mobile a couple years back (which is just as good and now I pay a year what we used to pay in a month!!) the only downside is less options for replacements or upgrades.

That’s how I found Backmarket - was able to replace my son, daughter and husbands iPhone and trade in their beat up outdated phones for credit. Was hoping the “new” phones would be good for a couple years and hold up - well I am here to tell those who have any hesitation about buying refurbished items from these guys:

Yesterday my husbands new phone went swimming in the lake…overnight. We finally found it around noon today - STILL ON and fully functional. 🤯 I thought for sure it was a goner, especially being refurbished…wow! Y’all just gained a lifelong customer lol

Quick delivery of a bargain laptop computer. It looks unused, even though it was rated as 'fair' in condition. Battery and screen are flawless.