Back Care Solutions Reviews 2,638

From start to finish I have had the best experience with Back Care Solutions. The initial contact and the communication all the way through have been, professional, helpful and for me a very important part, friendly.
I have already recommended them to Colleagues at my place of work.
If I was asked to give marks out of 10, it would be a 20.
Wonderful Company, I would recommend to everyone!
Thank you Back Care Solutions.

Equipment availability was good and delivery very quick. I was pleasantly surprised that Back Care Solutions not only delivered this so quickly, but also installed the equipment, showing me how to use everything and helping me get set up. Would recommend and will use again in future for any ergonomic equipment.

The items delivered arrived earlier than expected the shared video assembly instructions were extremely useful and did not take too long to build the desk.

I was very pleased with the communications and responsiveness of your team. One example was when I asked what colour of the desk top would be I was provided with at least 5 different options to choose from.

Thank you for an excellent service with plenty of notifications to keep me informed.

Really smooth delivery. Staff were lovely, exactly the kind of professionalism you'd want from someone coming into your home. Really helpful explaining all the equipment and left everything tidy

Excellent Service
The technician arrived on time, came with multiple options, and was very friendly.
The repair was completely quickly and Steve was really helpful.

Would definitely recommend

The assessment was thorough and well explained and was not rushed at all. Looking at photos helped to further explained the issues with my office setup.

The service and support I received from Back Care Solutions was fantastic. They guided me through all the steps required to complete an accurate assessment and the gentleman who delivered my equipment, was kind, polite and exceptionally through going through set up and use for me. I couldn't have wished for any more care and support.

Great service from start to finish very polite and friendly staff.

Had a phonecall half hour before he was arriving ..so helpfull.. assembled
the chair together showing me all the different settings on the chair ..set the chair so I was comfortable and was very friendly ..great service .

Very happy with the service from Back Care Solutions and the prompt delivery of equipment required. Thanks again

Excellent service. Just took a bit of time to get the new chair delivered (c.just over a month)

The chap who delivered my chair was excellent. He put everything together and then proceeded to set it up correctly for me explaining how everything worked as he went through. Finished by ensuring that I was comfortable with my position.

The service I received was of a high standard by the technician (Steven Holding). Steven was helpful, friendly and professional when delivering my new office chair. I was shown how to use my new chair and was given an instructions booklet to refer to when needed.

The ergonomic chair I am using for work is a lot better than my previous chair, and I can use this effectively in a way that works best for my current health needs.

Such nice people
Helpful all the way

Very quick delivery date and I received lots of email to update me on delivery time etc which was appreciated.

Very professional service and high quality products.
Would recommend for anyone looking for supportive office equipment.

I had a chair delivered and set up to my needs in my home which was arranged through my work at first I was a bit sceptical of how it was going to work but the delivery driver was so friendly and caring he took his time explaining everything and setting the chair exactly to how I need it.
The customer service team who contacted me to arrange delivery were so helpful and explained everything to me also.

We first met Oliver Jones from Back Care Solutions at a Health and Safety Conference, and his friendly yet professional manner stood out right from the start. Since then, we’ve used their DSE services several times and placed multiple orders for equipment — and we honestly couldn’t be happier with the whole experience.

Everything, from placing the orders to receiving them, has been incredibly smooth and easy. We really appreciate the personal touches too, such as the helpful emails keeping us updated on our order and delivery. Items always arrived quickly, and we even received follow-up messages to make sure everything was okay. Oliver is extremely knowledgeable, very responsive, and always willing to offer alternative equipment suggestions that suit the user’s needs and budget. He also recently attended our Employee Health and Safety Day, and the feedback was overwhelmingly positive — several employees mentioned how helpful and knowledgeable he was.

The DSE assessments we’ve had have also been of a very high standard. From booking appointments to the clarity and quality of the reports, the whole process is handled with care. Employees are treated with respect and sensitivity, and are put at ease throughout the assessment. The reports are detailed yet easy to understand, both for us and for the employee, and the recommended items are always appropriate — there’s no hard sell or pushing unnecessary equipment, which we’ve unfortunately experienced with other providers in the past.

Overall, the service, delivery, and quality of both the products and the support we receive have been excellent. The teams we interact with are always professional, supportive, and approachable. I’d happily recommend this company to anyone looking for reliable, high-quality DSE services and workplace solutions.

Really pleased with the service and my desk - thank you!

I didn't think a DSE could be carried out effectively online. However, the way the assessment was carried out, was so thorough and i was left shocked at how the assessor showed me how bad my posture was. I was reassured about what i needed in real time and the received a 360 assessment of my workstation. I would recommend this to anyone.