Back Care Solutions Reviews 2,629

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and knowledgeable approach, often highlighting their helpfulness and respectful demeanor during assessments and installations. The service, from initial contact to delivery and setup, is frequently described as excellent, efficient, and smooth, with many appreciating the thorough explanations and personalized attention. People are also very satisfied with the products, noting their quality, comfort, and positive impact on their well-being. The delivery service receives high marks for its speed, communication, and the professionalism of the drivers, who often go above and beyond to ensure customer satisfaction and proper setup. However, some people were dissatisfied with certain product aspects, such as armrests being too far apart, an unstable headrest, or a heat pad deemed a hazard. A few customers also experienced issues with initial chair suitability and a rude delivery driver.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the politeness, friendliness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, effective, and... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the promptness,... See more

Product

Customers consistently note positive experiences with product quality and functionality. Many reviewers... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and efficiency of the process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The screen arms are excellent - very sturdy and stable. The compact keyboard and vertical mouse made a significant difference from the first use. My carpal tunnel symptoms eased during the day, a... See more

Company replied

Rated 5 out of 5 stars

Had problems with making the payment needed as post code wasn’t recognised on thier system. Both emails & telephone calls were dealt with in a timely fashion. Quick delivery, well packaged & a good qu... See more

Company replied

Rated 5 out of 5 stars

I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He expla... See more

Company replied

Rated 5 out of 5 stars

I had a desk uplifted as I did not require it any longer. The person who came to uplift the desk was very good, he called to inform me when he would arrive. He came into my flat and dismantled th... See more

Company replied


Company details

  1. Office Equipment Supplier
  2. Mobility Equipment Supplier

About Back Care Solutions

Written by the company

GET IN TOUCH

Sales Enquiry

SHOP BY CATEGORY

Ergonomic Chairs

Standing Desks

Desk Converters

Ergonomic Accessories

Home & Agile Working

Special Offers

TRAINING & ASSESSMENTS

DSE Assessments

Ergo Train Events

We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.

Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.

We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

A work chair was ordered as I have…

A work chair was ordered as I have problems with my back. Arrived very quickly the person who delivered the chair show me what each lever did. I now feel a lot more comfortable and thank you all for your excellent service.

30 April 2026
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Reply from Back Care Solutions

Thank you so much for our 5 star review!

We are glad to hear the adjustments made have made an impact and that you have had a great experience.

Many thanks,
The BCS Team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Excellent Service

I had a desk uplifted as I did not require it any longer.
The person who came to uplift the desk was very good, he called to inform me when he would arrive. He came into my flat and dismantled the desk with no concerns. The guy was very polite, chatty and made me feel comfortable in his company.

30 April 2026
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Reply from Back Care Solutions

Thank you so much for your 5 star review! ​

​We are delighted to hear everything ran smoothly for you.

Many Thanks,​
The BCS Team

Rated 5 out of 5 stars

Very helpful, professional and informative.

I found the assessment very helpful and informative. I felt very validated, and he thoroughly explained why I struggle on the chairs in the office, and a way we can move forward.

24 April 2026
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Reply from Back Care Solutions

Thank you so much for your 5 star review!

We're glad you found the whole experience supportive!

Many Thanks,​
The BCS Team

Rated 5 out of 5 stars

Excellent product

Excellent product , arrived on time, thank you

29 April 2026
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Reply from Back Care Solutions

Thank you so much for our 5 star review!

We are very pleased to hear you are happy with the product ordered.

Many thanks,
The BCS Team

Rated 5 out of 5 stars

Great product amazing support and after…

Great product amazing support and after care provided by Ian

17 April 2026
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Reply from Back Care Solutions

Thank you so much for our 5 star review!

We are glad to hear you have had a great experience with Ian and that you are happy with your order!

Many thanks,
The BCS Team

Rated 5 out of 5 stars

Friendly, knowledgeable, patient

The delivery drivers/installers were prompt and friendly. Installation was extremely quick and time was taken to explain how the equipment worked as well as making sure it actually did work!
Fast, effective, friendly service

24 April 2026
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Reply from Back Care Solutions

Thank you for our 5 star review!

We are glad to hear you had a great service.

Many thanks,
The BCS Team

Rated 5 out of 5 stars

Every part of the service was great

Service has been great throughout – with the amount of communications, amount of information communicated. I appreciated the manuals and guidelines. The delivery was smooth, the delivery person (sorry I can’t remember his name) was calm and clear and made sure I understood everything about how to adjust the chair.

10 April 2026
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Reply from Back Care Solutions

Thank you so much for our 5 star review! We are very glad to hear you had a great experience with us and our drivers.

Many thanks,
The BCS Team

Rated 5 out of 5 stars

quick, informative and smooth

quick , informative and smooth from order & delivery to the actual set up. Was really happy and surprised at how quick this was all done.

15 April 2026
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Reply from Back Care Solutions

Thank you for our 5 star review!

We are pleased to hear you had a great experience with the delivery and set up!

Thanks
The BCS Team

Rated 5 out of 5 stars

Listened to and treated as a person not a number…

I recently had an assessment with Ellie, she was such a lovely person, she listened to my worries and concerns and made feel like a real person and not a number.
She advised the next steps and what she was going to do and took pictures of my current set up
I was really happy with how it went

16 April 2026
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Reply from Back Care Solutions

Thank you so much for our 5 star review!

We are glad to hear you had a great experience with the assessor!

Thanks
The BCS Team

Rated 5 out of 5 stars

Really Good

Fast delivery. Great quality product.

17 April 2026
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Reply from Back Care Solutions

Dear Lizzi, Thank you so much for your lovely review. We are happy that our services met your expectations and that you are happy with your product.

Best Wishes

BCS Team

Rated 5 out of 5 stars

Outstanding Customer Service from the…

Outstanding Customer Service from the assessment to the set up of my work station.
First Class all the way

20 March 2026
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Reply from Back Care Solutions

Thank you so much for your 5 star​ review! ​We're happy to hear you had such a positive experience with our team.

Thanks ​
The BCS Team

Rated 5 out of 5 stars

expert service

The specialist that cam out to do a chair assessment for a member of my team was extremely knowledgeable and helpful

14 April 2026
Unprompted review
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Reply from Back Care Solutions

Thank you so much for our 5 star review! We are pleased to hear your assessment went well.

Thanks
The BCS Team

Rated 5 out of 5 stars

Excellent service

Thorough, clear information, expertise in back support, would use again!

9 April 2026
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Reply from Back Care Solutions

Thank you so much for our 5 star review! We are glad to hear you had a great experience and would recommend us in the future.

Thanks
The BCS Team

Rated 5 out of 5 stars

Excellent service!

Provided what was recommended.
Arrived on the date given.
Once the chair was delivered, everything I needed to know about the chair was explained to me thouroughly.

10 April 2026
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Reply from Back Care Solutions

Thank you so much for your 5 star review!
We’re delighted to hear your items arrived on time and that everything was explained thoroughly.

Thanks
The BCS Team

Rated 5 out of 5 stars

Excellent service, excellent product

The product and the service were excellent.

8 April 2026
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Reply from Back Care Solutions

Thank you for our 5 star review!
We are really glad to hear you received great service and your happy with our products!

Thanks
The BCS Team

Rated 5 out of 5 stars

Great service

Delivery was swift and communication was great.
who would have thought that a simple chair can put such a huge smile on your face!!!

8 April 2026
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Reply from Back Care Solutions

Thank you so much for our 5 star review! We are really pleased to hear you are happy with your chair and that you had great service across the teams.

Thanks
The BCS Team

Rated 5 out of 5 stars

Lovely personal experience

Lovely personal experience. The right questions about setup were asked, and all packaging was cleared and taken away.

25 March 2026
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Reply from Back Care Solutions

Thank you so much for your 5 star review!
We are pleased to hear you had a great experience with our teams.

Thanks
The BCS Team

Rated 5 out of 5 stars

Absolutely amazing service from Back…

Absolutely amazing service from Back Care solutions...well worth 5 stars plus more . The quality of there products are fabulous...thank you Tracey xxx

7 April 2026
Back Care Solutions logo

Reply from Back Care Solutions

Thank you so much for our 5 star review! We are really glad to hear you have had a great experience with us and that you are pleased with the quality of our products.

Thanks
The BCS Team

Rated 5 out of 5 stars

Very fast service

7 April 2026
Back Care Solutions logo

Reply from Back Care Solutions

Thank you for our review! We are glad to hear you had a fast service.

Thanks
The BCS Team

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