Process was streamlined and easy to use, right through to completion. Only issue was not being able to find over 50s life insurance on my Aviva app… which was frustrating. Once I found it online the... See more
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Absolute nightmare getting through.wanted to ask a question about a qoute cannot get through without a policy number which you have not got as i said wanted to ask a question before i bought the pol... See more
Company replied
Hi Realy quite easy to follow instructions,to change insurance policy,and edit updates.Quite a put cheaper which is a plus now a days.Confused.com excellent site and better value than it's competitor... See more
Company replied
I picked Aviva through Money Super Markets website , lots of choices , mine was Aviva , great customer ratings on Which ? was helpful too I liked the clean and straight forward layouts of their w... See more
Company details
Written by the company
Aviva insurance, savings, investments and pensions. Get an online insurance quote now, from the official Aviva website
Contact info
United Kingdom
- www.aviva.co.uk
4.3
Excellent
63K reviews
Asks customers to review
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Very competitive quote
Very comprehensive explanation of required policy, excellent competitive price quote compared with that from my current provider. Ease setting up my new annual car insurance
3 August 2026
Easy website to use
Easy website to use. Had to speak to a person and she was very efficient.
3 August 2026
Renewed my car insurance yesterday with…
Renewed my car insurance yesterday with Aviva found it very straightforward to follow and also extremely happy with policy and a very competitive price.
4 August 2026
It all comes down to price really for…
It all comes down to price really for the great services on offer. Well done
4 August 2026
Every thing came up in order making it…
Every thing came up in order making it easy to understand and easy to double check
4 August 2026
Dead easy quick no hassle and £200 less…
Dead easy quick no hassle and £200 less then my renewal with hastings!
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Avoid relying on Aviva and it's supply chain...
Avoid relying on Aviva and it's supply chain for repairs. It has been seven months since their insured driver damaged my property, and I am still fighting to get the work completed properly.
Substandard workmanship, uncoordinated subcontractors passing the buck, an insulting compensation offer to make it go away and weeks of absolute radio silence following a site inspection.
Aviva and their supply chain has failed at every single step of this process. Next step, more of my time needed to raise this with the Ombudsman Service!!
5 August 2026
Unprompted review
Reply from Aviva
Thank you for sharing your experience ⭐
We can see how frustrating this has been for you. Seven months is a long time to be dealing with the aftermath of property damage, and it's understandable that repeated issues with repairs, communication and coordination have affected your confidence in the process.
You’ve highlighted concerns about the quality of the work, the involvement of multiple contractors, delays following inspections and feeling that your concerns haven't been properly addressed. When different parties are involved, it's important that everything feels joined up and that progress is clear, so we can appreciate why this experience has left you disappointed.
Thank you for taking the time to share such detailed feedback. It highlights how important clear communication, quality repairs and timely resolution are when managing a claim.
If you need to contact us, you can get in touch with our team directly here 👉https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Straightforward from start to finish
Clear and easy to access and follow processes from initial enquiry through to confirmation and purchase.
3 August 2026
Good experience
Clear, user friendly website made the process of buying car insurance hassle free
5 August 2026
Quick and easy process
Quick and easy process. Easy to understand with good sign posting continually as you walk through the quote, etc.
Many thanks.
5 August 2026
Easy and quick to complete purchase …
Easy and quick to complete purchase of vehicle insurance.
5 August 2026
Easy to renew and at a good price
5 August 2026
Help & support when having issues
4 August 2026
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