Avant Homes Reviews 3,085

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and effortless. The customer service is frequently highlighted as exceptional, with many people appreciating the knowledgeable and patient approach of the team. Reviewers often mention the excellent service provided, noting the efficiency and ease of their overall experience, from initial viewing to completion. The locations are also well-regarded, and the user experience is described as seamless and stress-free. However, some customers also noted significant dissatisfaction with the workmanship and aftercare service, reporting outstanding snags and a lack of accountability from the company. These reviewers describe issues with customer service disappearing after purchase, difficulty in getting problems resolved, and a feeling of being ignored.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, efficient, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

Location

People report positive experiences with location. Many customers are delighted with their new homes and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Holly has made the process effortless — friendly, efficient, and clearly on top of every detail. When Andy arrived, he was just as impressive: professional, thorough, and genuinely lovely... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our house to move to Hacket Grange. Keiran Wilmot made the whole process easy. Efficient communication, clear information provided at every step. We needed more space and the PX mean... See more

Company replied

Rated 5 out of 5 stars

Laura at Smithy Wood Gate, Dodworth was very helpful. Friendly atmosphere. Clear information. Sensible advise. Laura was able to answer all our questions. Laura is very knowledgeable and patient.... See more

Rated 5 out of 5 stars

Cheryl at the Avant Jackton Green development has so far made our experience very easy. Very knowledgable, informative and patient with all of the questions put forward by myself and my wife. Sh... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

At Avant Homes, our vision is to create quality homes for everyone. We build homes at affordable price points, so people from all walks of life can live in an energy-efficient, new build home. Our developments are positioned in desirable locations where customers want to live, creating communities and making the property ladder accessible for all. We operate in Scotland, the North East and North West of England, Yorkshire, the East and West Midlands, and South Wales, with nine regional offices employing over 600 people.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We had such a great experience working…

We had such a great experience working with Keiran from Hackett Grange. From start to finish, he was amazing at helping us through the whole process and made everything feel so easy and stress-free. As first-time buyers, we had no idea what we were doing, but Keiran guided us every step of the way with patience and clarity. He really turned what could have been a stressful time into an enjoyable and exciting experience. We couldn’t recommend him enough!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Julie and Keith’s Westward Green have been outstanding throughout our purchase of house first home. With answering questions from start to finish and overall offering an outstanding service. From working in sales I can say it’s been a pleasure going through the whole process and made easy. Thank you again

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Poppy and Leah have been amazing…

Poppy and Leah have been amazing throughout the whole process. They were always approachable, patient, and extremely helpful at every stage. They made everything feel much less stressful and were always there to guide me when needed. Really grateful for their support!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service from…

Excellent and professional service from both Lynsey and Drew. They supported us through the viewings and they provided all relevant information on the reservation process. They explained everything clearly and nothing was too much trouble to discuss. We look forward to moving to our new home in the near future.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous

Horrendous! Start to finish. Moved in February 2025 still have snags outstanding over a year later. Workmanship disgraceful, customer services, disgraceful. The time it would take me to tell you off all of our snags, Tom fullery and disgusting behaviour from a company that will not hold itself accountable is unreal.

Majority of our site is looking into solicitors legal claims. Avant have ruined my maternity leave and the time leading up to the birth of my first child. Unless you have the will to fight for over a year (some of our neighbours almost 2 years) don’t bother. Disgrace of a company with no compassion and staff, including an MD who cannot be bothered.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Jim and Alan Draffen Park Aftercare Technician great job.

Jim and Alan the After care technician for Draffen Park were great. They took time to hear our issues and were happy to help in anyway that they could. The great thing was that they spoke through everything and confirmed everything that they will be doing work on and when they would be looking to do the work. Thanks again

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer Care at Jackton Green

Alan, Jim and Amanda at the Jackton Green development have been exceptional! Nothing is ever too much trouble and they make sure everything is done to the highest quality. They are a credit to the company!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Tashana was friendly and provided…

Tashana was friendly and provided excellent support with exploring options at Earl's Park. She is very knowledgeable about the development and is highly recommended for anyone seeking to explore Earl's Park.

19 April 2026
Unprompted review
Rated 2 out of 5 stars

Promised the world and delivered an…

Promised the world and delivered an island, and apparently I am one of the lucky ones?? Flippant with complaints and speaking to site staff it's continuous. If you buy near a completion schedule be prepared to be shocked at what you get??? Area is a rat run

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Tashana was brilliant and professional, yet friendly during our encounter with Avant homes. If anyone would want to check Earl's park, I think they've got fantastic deals.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

First time Buyers

We are first time buyers in the process of buying at the Hackett Grange Development. Keiran has been absolutely great from day one and helped us feel very at ease with the whole process. Effective communication with regular updates and a genuine care for his customers. So far it has been a smooth and stress free process and we are looking forward to moving into our new home soon!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Had an excellent service from Avant…

Had an excellent service from Avant Homes when looking for our new home. We went to a few developments to see different house types and staff were so welcoming and helpful. Made the process so much easier than we thought it would be. Special mention to Ruby & Kornelija at Seely Fields for outstanding customer service with a friendly manner.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I was attended to by an Avant team…

I was attended to by an Avant team member called Poppy, I would say , she is the best I have spoken to on all my dealings . Very respectful, kind , and supportive. Would go over every question with me..I am impressed. Thanks Poppy from Avant team , nice work today .

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Had Andy Jones come round to sort out…

Had Andy Jones come round to sort out some snagging issues related to door handles, doors and insulation. He fixed the doors that we had issues with, also fixed the door handles (one of them i told him about today). After he checked the rest of the door handles in the house then went up in the loft to check the insulation was installed properly over one of the bedrooms . Really nice bloke and it was a nice touch to check all of the other handles in the house and even fix an additional handle he was informed about today.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

We are so excited to move into our forever home!

We have just reserved are forever home - Plot 163 - at Bennerley View. In what turned out to be a frantic process of selling our house, we cannot thank Sarah and Kornelija enough. They have made the whole process of securing the plot a breeze and kept us up to date as things progressed.

12 April 2026
Unprompted review

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