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Auto Windscreens Reviews 

75,664
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 8,640 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally friendly, helpful, and professional throughout the entire process, making all daily interactions very pleasant. Consumers also appreciate how remarkably quick, highly efficient, and completely straightforward both the booking process and the windscreen replacements actually turn out to be. However, some people mentioned experiencing frustratingly long wait times of several weeks before they could finally secure an appointment for their vehicle. A few reviewers also noted occasional quality issues with the repairs or experienced unintended physical damage to their cars during the service execution.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that everything goes smoothly and efficiently from... See more

Staff

Consumers find staff to be positive, highlighting that team members are extremely friendly, polite, and... See more

Booking process

Customers consistently note positive experiences with booking_process, describing it as effortless, easy, and... See more

Quality

Customers had ambiguous experiences with quality. While reviewers praised the flawless actual windscreen... See more

Product

Clients share ambiguous opinions on product quality and replacement services. Reviewers frequently reported... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Windscreen fitted quickly & the fitter was genuinely friendly. Only slight moan is the fact it's not a BMW screen so doesn't have the "Connected Drive" printed under the mirror. Thats probably down... See more

Rated 5 out of 5 stars

Well what can I say, absolutely great bunch. Helped me so much was a technical hitch but on my 3rd visit they absolutely 💯% made me a happy car owner and fixed the problem of warning lights coming on... See more

Rated 5 out of 5 stars

All went as expected, gents at Lincoln did a good job, worked cleanly and no issues afterwards, all done and adas calibrated within the hour. Fitted a genuine screen rather than a cheap chinese like o... See more

Rated 5 out of 5 stars

Excellent communication from Auto Windscreens. Polite and friendly customer service given over the phone and in person. Kept me fully informed about the work being carried out. Car was ready to pick u... See more


Company details

  1. Auto Glass Shop
  2. Car Repair and Maintenance
  3. Car Service

Written by the company

Expert Windscreen Repair & Replacement Across the UK. Auto Windscreens is a leading UK specialist in windscreen repair and replacement, trusted by thousands of drivers and insurers nationwide. With over 50 years of experience and a strong reputation for quality and reliability, we’re committed to keeping drivers safe and vehicles road-ready. Our expert technicians provide fast, friendly, and professional service, whether you need a quick chip repair or a full windscreen replacement. We also offer advanced driver assistance system (ADAS) calibration to ensure your vehicle’s safety features continue to function correctly. We’re proud to be rated highly by our customers for our friendly service, nationwide coverage, and commitment to quality. Book online 24/7 or speak to our UK-based customer service team for support. Auto Windscreens, your trusted partner for windscreen care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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No recent history of asking for reviews

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4.6

All reviews

(75,664)

8,495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

The men arrived on time, letting us know they were on their way. Less than an hour and our brand new windscreen was installed and the old was taken away. Great guys and great service. 5 *

30 July 2026
Unprompted review
Rated 3 out of 5 stars

Average review

Timing: Was ok but had to wait 4 hours on the first visit, some issue with the calibration. Meant I had to return for a 2nd time which was inconvenient
Staff: Technician did a good job on assembly, adjusting the wiper position and correcting seals.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I had my windscreen replaced and associated camera and sensors recalibrated at the Lewes branch. All the work was carried out to a very high standard and completely on time. Communication was great from initial booking to final invoice. Richard was really friendly and helpful and made the whole experience positive.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service getting my windscreen…

Great service getting my windscreen replaced. The staff were very friendly and explained everything clearly. There was a comfortable waiting and rest area while the work was being done. The job was completed within 2 hours, and everything was done professionally. Very happy with the service!

9 July 2026
Unprompted review
Rated 2 out of 5 stars

Shocking service.

Shocking service.
Apart from the actual fitting of the windscreen the whole experience was dreadful.
Had to wait 8 weeks with a crack getting bigger and bigger each day for an appointment, then this was changed without my knowledge and cancelled.
The fitting was the only part that went smoothly.
If I did not have to use Auto Windscreens through my insurance, I would have easily gone elsewhere.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

They did it all.

Rather going through my insurance I sought a price from Auto Windscreens assuming that the cost would be minimal as this was a body glass to be replaced. My excess was quite high so did not bother with the insurance company, However how wrong was I, more or less double my excess so said I will have to go through my insurers. I gave Auto Windscreen my Insurance company and they done the rest saving me calls and hassle. Within the week I had the body glass fitted and how clean and professional the installer was. All done in half an hour. Very pleased all round 10/10

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Having experienced a cracked windscreen on the M25 and with my car in for part-exchange on 1 August I was desperate to have the screen replaced but none of the large windscreen companies could do this before the first week in August. Autowindscreens were preferred by my Insurer and so I made contact with them with the same result. however within a short time a cancellation became available and the Customer Service chap remembered me and phoned me to offer the cancellation on the Thursday prior to my trade-in. Excellent Customer Service and to be recommended.
Fitting was arranged, completed successfully and on time, perfect service throughout. Thank You

27 July 2026
Unprompted review

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