Dishonesty, Fraud and Legal Obstruction
My experience?
They are absolutely dishonest and borderline criminal!
I purchased a Honda CR-V and paid full price.
It broke down 3-times in the first 3-weeks!
After the first breakdown, I had it recovered to my local garage (an authorised service centre) and forwarded the Vehicle Diagnostic Report by e-mail to the dealership.
Despite knowing about the fault, a few days later they provided a Warranty through a major Warranty Company - and asked me to claim - which is fraudulent as it was a known (and existing) fault!
For the record, I paid for the repair out of my own pocket.
On the final breakdown, when the car engine dangerously cut-out and lost power in the outside lane of the busy M1 motorway, I had to have the car recovered at my own expense to my local garage.
The very next day, again at my own expense, and within the 'first 30-days' of the Consumer Rights Act, I paid a vehicle recovery company to tow the car and return it back to Autotrust.
On seeing the car, the family that run the business (a father and his 2 sons) blocked the vehicle recovery company from off-loading the car and moved cars from their forecourt to block him from returning the car - despite my absolutely legal right to return the car for a complete refund.
They then had the cheek to text me, telling me that they "will give me one last chance" to get it recovered and taken all the way up to Coventry to their mechanic (who has a scrapyard of old Honda CR-Vs) to get it repaired!
In summary, what an absolutely disgraceful motor trader!