AutoSelectWarranties ltd  Reviews 

201
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

1 star is to high. Absolutely horrendous and unprofessional service I've come across. Any car broke down on 29th June and 1 and a half week later the warranty picked up my car. Since then I've been to... See more

Rated 5 out of 5 stars

I've always had the stance that these automotive warranties aren't worth the paper they are written on but Auto Select Warranties have come through and covered the cost of repairing the key for my m... See more

Rated 5 out of 5 stars

Never had an issue with this warranty company was very sceptical at first as we all know warranties aren't the best but can fault these guys at all! Would recommend signing up with then when given the... See more

Rated 1 out of 5 stars

Absolutely awful. Would not recommend to anyone. Paying for their platinum cover, for them to not even cover the cost of the repair. They say they pay £60ph for labour, try finding a garage that will... See more

Company details

  1. Commercial Insurance Company

Written by the company

Providing car warranties to the motor trade


Contact info

3.3

Average

TrustScore 3.5 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(201)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Great service. Bought Vauxhall Astra and after 1 month started overheating. Called them up, and they helped me and guided me on what to do. Took the car to the garage and was diagnosed with headgasket issue. A week later it was fixed and all of the repair bill was covered. Highly recommend

6 February 2023
Unprompted review
Rated 5 out of 5 stars

From start to finish everything was…

From start to finish everything was dealt with professionally and they was very easy to deal with over the phone. Didn’t pay a penny the Warrenty covered everything. Definitely worth having and would recommend this company to everyone looking to get there car under Warrenty. Amazing service, thanks again 👍

30 January 2023
Unprompted review
Rated 5 out of 5 stars

VW Crafter

VW Crafter

Had a claim for water pump and cambelt, they paid the claim slightly less than what VW are charging me but i am happy it got covered.

13 January 2023
Unprompted review
Rated 1 out of 5 stars

Complete con

Bought the "platinum" warranty for £300 when I purchased my second hand car. After less than 6 months it developed an engine fault. Despite the repairs costing more than £1000, the AutoSelect warranty only covered a max of £250 - I would have been better off not having the warranty at all!

16 December 2022
Rated 1 out of 5 stars

FAKE REVIEWS FAKE COMPANY

My incident date is on 10/11/2022 regarding my Mercedes cla flywheel any bells rings Auto slect....????? I am not bothering to fix it we are in process to rejecting the car because of your poor customer service and your T.C....🙄🙄🙄
This company never going to improve.
Did anyone els notice something after every negative feedback someone gave them 5 star hmmmm🤔🤔🤔
Mean fake reviews lmao don't worry auto select every poor company dose this....so its okay.

10 November 2022
Unprompted review
AutoSelectWarranties ltd  logo

Reply from AutoSelectWarranties ltd

thank you for the fake review.

Rated 1 out of 5 stars

Avoid if Vehicle Comes with their Warranty!

I've bought a car, naturally a problem arose soon after I bought it, because you know, secondhand car dealers are a breed of their own, like politicians...

I thought it would be okay be I had a warranty. Little did I know it wouldn't be worth the paper it was written on.

I took it in for a diagnostic check. I took it in for a further check and investigation. Supplied Auto Select with what they asked for. Auto Select then phoned my garage, asked what was wrong. The engineer told them what was wrong and then Auto Select asked if they'd investigated the fault. Really rude and insulting to ask someone who's twice looked at a car if they have done their job - because I assume Auto Select Warranty claims department only job is deny claims by being ignorant, rude and belittle everyone they speak to.

It then appears that Auto Select Warranties wanted my garage to completely strip apart the engine of my car, at cost to myself, to find out why an electrical part failed. What started out as; we just need your garage to run a diagnostic check to find out the fault, has turned in to striping the engine at full cost, to then probably refuse my claim.

Really not worth the paper it's written on!

15 November 2022
Unprompted review
AutoSelectWarranties ltd  logo

Reply from AutoSelectWarranties ltd

We are sorry you are unhappy with your outcome. We aim to help our customers with any problems they have with their vehicles, so they are back on the road asap.
However, we spoke to your chosen garage who are professionals and qualified in what they do. They advised us that the parts were worn. Our terms and conditions clause 1 clearly states we do not cover wear and tear.

Rated 1 out of 5 stars

First issues I had contacted them told…

First issues I had contacted them told me I could only go to certain garages the ones closest refused point blank when they found out who the warranty was with the closest one that would was over 30 miles away! Not only this the prices for diagnostics do not cover any garages either. That should of been warning enough second issue resulted in the car being unsafe to drive so had to be pushed to a local vat registered garage, got work done as have to get my son to school and I have to get to work they have taken the invoice denied my claim and claimed they spoke to the garage who is closed and I have confirmation from the garage they have not spoken to anyone it's a complete con do not bother wasting your money there are so many much better and more realistic warranty companies out there! IN RESPONSE TO THE REPLY YOU HAVENT CONFIRMED WITH THE GARAGE THE WORK WAS DONE JUST LIED ON THE EMAIL TO ME STATING YOU HAD AND ALSO I NEVER RECIEVED ANY PAPER WORK FROM YOU NO TERMS AND CONDITIONS NO CERTIFICATE EVEN THOUGH I CALLED AND ASKED FOR THIS BACK IN APRIL

7 November 2022
Unprompted review
AutoSelectWarranties ltd  logo

Reply from AutoSelectWarranties ltd

We are sorry you are unhappy with the outcome you were provided. The main reason your claim was rejected was because you had the repair carried without our claims team receiving any paperwork or even investigating the claim.
We have a claims procedure in place to avoid situations like these. And to protect garages, customers and the company.
We are unable to accept repairs that have been carried out without our knowledge.
We understand customers need their vehicle and are happy in certain cases to fast track claims for you.
Customer are advised to always read our terms and conditions which are provided to you with your warranty certificate and when you log a claim. ALSO EVERY CUSTOMER FURTHER TO WHAT THE DEALERSHIP PROVIDES IS ALSO EMAILED ALL THE RELEVANT DOCUMENTS.

Rated 5 out of 5 stars

Delighted

Everyone told me that the warranties aren't worth the paper they are written on but I had no issues at all. In fact they were very proactive in phoning me to tell me the claim had been accepted (4 calls). Their policy is very easy to read and straightforward

7 October 2022
Unprompted review
Rated 5 out of 5 stars

BMW 2012

Had a rather surprisingly pleasent warranty claim. outcome. Covered the timing chain on my 2012 BMW 520d. My limit was only £1000 and I had to pay the rest but that covered majority of repair bill.

1 September 2022
Unprompted review
Rated 5 out of 5 stars

My vehicle was broken down,approached…

My vehicle was broken down,approached them,car was taken away,faults were diagnosed and fixed within the time given to me by the company.
I am extremely satisfied with the service.
Would highly recommend.
👍

18 August 2022
Unprompted review
AutoSelectWarranties ltd  logo

Reply from AutoSelectWarranties ltd

Thank you for your feedback! Always happy to help!

Rated 5 out of 5 stars

Great customer service

Great customer service, settled my claim quickly. Thanks

18 August 2022
Unprompted review
AutoSelectWarranties ltd  logo

Reply from AutoSelectWarranties ltd

Thank you for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look