Warrantywise have just paid for replacement of a failed rear differential on our BMW 330e. Apart from a few "wear and tear" parts, they approved this expensive repair and paid our garage quickly. T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just took out warranty cover for my vehicle and was really well looked after by Cameron Clarke. He went above and beyond to secure the best price for my cover. Cameron was a pleasure to deal with over... See more
Company replied
Luke handled my call in regard to my car repair, he was extremely helpful, patient and answered all my questions. He was very prompt in handling the repair and made all relevant enquires and I was co... See more
Company replied
I would like to say a huge thank you to Angela Birtwistle for all her help in authorising my repair for the full 2 hours. Angela went above and beyond to assist me and was incredibly helpful thr... See more
Company replied
Company details
Written by the company
We understand your car plays a big role in day-to-day life, so when something goes wrong, it can be stressful. That’s where we come in. With over 25 experience, we design clear and straightforward extended warranty plans to help with certain mechanical and electrical repair costs. We’ve supported millions of UK drivers, whether you own a car, EV, hybrid or van. If you need to request a repair, our friendly warranty experts will guide you through the process, with access to a UK-wide network of approved repairers, optional roadside assistance, and clear updates every step of the way.
Contact info
The Rocket Centre, 3 Trident Way, BB1 3NU, Blackburn, United Kingdom
- 01254 648 209
- sales@warrantywise.co.uk
- www.warrantywise.co.uk
4.6
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
I had a few questions regarding my warranty plan and Katie- Leigh answer my questions quickly and efficiently.
16 October 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback!
We’re delighted to hear that Katie-Leigh was able to answer your questions quickly and efficiently, helping to provide the information you needed about your warranty plan.
We’ll be sure to pass your kind comments on to Katie-Leigh. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Had a couple of queries about my recent…
Had a couple of queries about my recent warranty plan .
After a brief conversation with Wendy Harwood, who was very helpful, but my mind to rest.
15 October 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback!
We’re delighted to hear that Wendy Harwood was able to answer your queries about your recent warranty plan and put your mind at rest.
We’ll be sure to pass your kind comments on to Wendy. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Queen Katie-Leigh
I spoke to Katie-Leigh in an online chat and she quickly solved my problem and gave me all the relevant information needed to help me.
16 October 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback!
We’re delighted to hear that Katie-Leigh was able to quickly resolve your issue through the online chat and provide all the relevant information you needed.
We’ll be sure to pass your kind comments on to Katie-Leigh. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Shona was lovely to talk to
Shona was lovely to talk to. Very professional and was a massive help.
16 October 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback!
We’re delighted to hear that Shona was so lovely to speak to, professional and such a great help. We’ll be sure to pass your kind comments on to her.
Thank you for taking the time to recognise Shona’s hard work and for choosing WarrantyWise!
Kind regards,
WarrantyWise
Half an hour waiting time to speak to…
Half an hour waiting time to speak to someone on the repair line.
In an extremely unlikely scenario where something is actually covered by the policy, the repair work will be subject to scrutiny by in-house team and the amount approved based on their judgement. I paid around £300 pounds for steering wheel alignment repair to the main Nissan Dealer. The internal team assessed this work to be worth £129 and then applied the £100 pound excess and offering me £29 to be contra's off next month payment to them. I was supposed to be covered for up to £500 under the MOT Failure clause. It is also very difficult for garages to participate in the painstaking "repair procedure" i.e filling a repair assessment form and waiting upto 48 hours to carry out the work - in my case for just £30 - I spent more in taxi fare going back and forth to the garage.
12 October 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to leave us a review.
We’re very sorry to hear how disappointing this experience has been and appreciate you raising your concerns with us.
This isn’t the level of service we aim to provide. We’d like the opportunity to look into this fully and help resolve the matter.
Please contact us at reviews@warrantywise.co.uk with a few details, and we’ll take this forward as a priority.
Kind regards,
Warrantywise
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear you received wonderful service from Teigan. We’ll be sure to pass your kind comments on to her.
Thank you for choosing WarrantyWise and for taking the time to share your experience with us!
Kind regards,
WarrantyWise
James was very helpful
James was very helpful when renewing my policy and provided me with all the necessary information whilst being polite. He has great customer service skills and made the whole process very easy and straight forward.
15 October 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that James was so helpful when renewing your plan and provided all the information you needed in such a polite and professional manner.
It’s wonderful to know that his excellent customer service made the renewal process easy and straightforward. We’ll be sure to pass your kind comments on to James!
Thank you for choosing WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Warrantywise is absolutely useless. Avoid this company.
Warrantywise is absolutely useless. In my experience, this company is more interested in collecting customers’ money than honouring warranty claims. Their practices feel like daylight robbery, and the warranty offers little to no real protection. Extremely disappointing and completely unacceptable.
15 October 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to leave us a review.
We’re very sorry to hear how disappointing this experience has been and appreciate you raising your concerns with us.
This isn’t the level of service we aim to provide. We’d like the opportunity to look into this fully and help resolve the matter.
Please contact us at reviews@warrantywise.co.uk with a few details, and we’ll take this forward as a priority.
Kind regards,
Warrantywise
Sold me a warranty they refuse to stand behind — zero support when I needed it
I purchased my vehicle and the associated warranty through Zuto, believing I'd have peace of mind if anything went wrong. I couldn't have been more wrong.
When my right front suspension control arms failed — a genuine mechanical issue — Warrantywise refused the claim, saying "rubber bushes are excluded." The facts: Tesla does NOT sell the bushes separately — they come only as part of the complete control arm assembly. I provided this evidence clearly, yet they still refused.
I reached out to Zuto for help — they sold me the warranty, I expected them to stand by their customer. Their response? "We can't help you — you need to deal directly with Warrantywise." That was it. No escalation, no support, no further questions. Just passed the buck.
I ended up paying £975 out of pocket to get my car fixed — money this warranty was supposed to save me. Zuto washed their hands of it completely.
If you're buying a car through them thinking they'll be there if things go wrong — think again. They take the commission at the point of sale, but the moment you actually need what you paid for, you're on your own.
15 May 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your detailed feedback.
We’re sorry to hear that you were disappointed with the outcome of your repair and understand how frustrating it must have been to face an unexpected repair bill.
Warranty repairs assessed in line with the terms and conditions of the specific plan. Where a failed component is considered excluded under the plan, we’re unable to authorise repairs to that component, even where it forms part of a larger assembly. We appreciate that this can be frustrating, particularly where individual components are not available separately from the vehicle manufacturer.
We’re also sorry to hear that you felt unsupported when contacting Zuto. As the warranty provider, WarrantyWise is responsible for assessing repairs, We’re always happy to review the details of a repairs where a customer believes the decision does not reflect the evidence provided.
If you would like us to look into the repair again, please contact our team with your repair details so we can review the circumstances and the evidence provided. Please contact us at reviews@warrantywise.co.uk with a few details, and we’ll take this forward as a priority.
Kind regards,
WarrantyWise
Excellent and patient support from…
Excellent and patient support from Hamsa!
Hamsa helped me immensely with the communication regarding my car repairs. Even though my English is not very strong, he was incredibly easy to talk to and very patient with me. He completely understood my frustration about wanting the car fixed quickly. Hamsa took care of most of the talking and quickly booked a slot to get my car diagnosed.
I highly recommend Hamsa at Warrantywise—he is absolutely the best advisor I have spoken to and someone you can truly rely on. Thank you so much. I really hope Warrantywise will cover the full cost of the repair, as it will be a massive help to my family.
12 October 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Hamsa provided such patient, understanding and supportive service while helping you with the communication around your car repairs. It’s wonderful to know that he took the time to make sure everything was clear and understood, while also recognising how important it was to get your vehicle diagnosed as quickly as possible.
We’re especially pleased that Hamsa was able to arrange a diagnostic appointment promptly and help make the process easier for you. We’ll be sure to pass your kind comments on to him — he’ll be thrilled to know how much his support meant to you.
We hope the next stage of your repair goes smoothly and that your repair progresses positively. Thank you again for recommending Hamsa and for taking the time to recognise his excellent customer service.
Kind regards,
WarrantyWise
Harry was extremely helpful
Harry was extremely helpful in explaining the repair process and the assessment form for Warrantywise. He answered all my questions politely and provided clear, detailed information. Really appreciate his excellent customer service and support!
15 October 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Harry was so helpful in explaining the repair process and guiding you through the assessment form. It’s great to know he answered all your questions politely and provided clear, detailed information.
We’ll be sure to pass your kind comments on to Harry. He’ll be thrilled to know how much you appreciated his excellent customer service and support!
Thank you for choosing WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Great service from Josh-Luke…
Great service from Josh-Luke warrentywise
15 October 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear you received great service from Josh-Luke. We’ll be sure to pass your kind comments on to him.
Thank you for choosing WarrantyWise and for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Helpful & Friendly
Josh was so incredibly helpful on the phone - he answered any and every question I had, and got back to me super promptly.
15 October 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Josh was so incredibly helpful, taking the time to answer all your questions and getting back to you so promptly.
We’ll be sure to pass your kind comments on to Josh. He’ll be thrilled to know how much you appreciated his support!
Thank you for choosing WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Harry helped me with all the questions…
Harry helped me with all the questions I have and he is really helpful and shared all the relevant information in an email.
15 October 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Harry was so helpful, answered all your questions and made sure you had all the relevant information in writing.
We’ll be sure to pass your kind comments on to Harry. Thank you for taking the time to share your experience with WarrantyWise!
Kind regards,
WarrantyWise
First class service!!
Excellent and professional call received from Olivia regarding my cancellation. Just waiting for my refund now.
15 October 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your lovely review!
We are pleased to hear that Olivia provided you with an excellent and professional service when contacting you regarding your cancellation.
We understand that cancellations and refunds are important matters, and it is great to know that Olivia handled your conversation in a professional and helpful manner. We appreciate your patience while you await your refund and hope this is finalised for you as smoothly as possible.
Your kind comments will be shared with Olivia, who will be delighted to know that her service was appreciated.
Kind regards,
Warrantywise
Have made 2 enquiries in 2 days both…
Have made 2 enquiries in 2 days both dealt with no problems what so ever ,thanks
14 October 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your lovely review!
We are delighted to hear that both of your enquiries over the past two days were handled smoothly and without any issues.
Providing a prompt, efficient and hassle-free service is very important to us, so it is great to know that our team was able to assist you on both occasions and make the process straightforward.
Kind regards,
Warrantywise
It was lovely speaking with you this.. Kyle
It was lovely speaking with you this morning Kyle ! You explained everything clearly and also managed to notice errors which would save me time in future when processing my claim. Really knowledgeable and informative person on the team.
Warmest regards,
Thank you, Kyle !
15 October 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your lovely review!
We are delighted to hear that Kyle made such a positive impression during your conversation this morning.
It is fantastic to know that he explained everything clearly and was able to identify errors that could help save you time when processing future repair requests. Taking the time to provide clear, knowledgeable guidance and highlight areas that may help prevent difficulties in the future is an important part of delivering excellent customer service.
We will be sure to share your kind comments with Kyle, who will be pleased to know that his knowledge, professionalism and willingness to help were so greatly appreciated.
Thank you again for taking the time to share your experience with us. We are pleased Kyle was able to provide such helpful and informative support.
Kind regards,
Warrantywise
Warrantywise claim
Initially Warrantywise refused the warranty claim so disappointed to start with. Slow initial response and difficult to speak to anyone on phone. I then however escalated the matter and at that stage had a very quick response from a human (well done Becca), after that happy with process despite an IT glitch. Also need to mention Dionne who again responded quickly when needed.
15 October 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your honest and detailed feedback.
We’re sorry to hear that your experience got off to a disappointing start, particularly with the initial response time and difficulties getting through to us by phone. We appreciate your patience and are pleased that, once the matter was escalated, we were able to respond more quickly and provide the support you needed.
It’s great to hear that Becca was able to step in and assist promptly, and that Dionne was also quick to respond when you needed further help. We’ll be sure to pass your kind comments on to both of them.
We also appreciate your patience with the IT issue and your recognition of the improvements once your concerns were escalated. Thank you for giving us the opportunity to put things right and for sharing your experience.
Kind regards,
WarrantyWise
Declan - Warranty wise customer service
Declan was very helpful with renewing my warranty, he made everything extremely clear and simple whilst also taking the time to aid me with another query i had involving an ongoing repair.
15 October 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your lovely review!
We are delighted to hear that Declan provided you with such helpful and professional service when renewing your warranty.
It is great to know that he took the time to explain everything clearly and made the renewal process simple and straightforward. We are also pleased that he went the extra mile by assisting you with your additional query regarding your ongoing repair.
We understand how important it is to receive clear guidance and feel supported, particularly when dealing with both a renewal and an existing repair. Declan will be delighted to know that his patience, knowledge and willingness to help made such a positive impression.
Kind regards,
Warrantywise
Teigan
Teigan, was extremely helpful when I called regarding a few questions about my warranty cover. Really polite and friendly.
12 October 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your lovely review!
We are delighted to hear that Teigan was extremely helpful when you contacted us with questions about your warranty.
It is wonderful to know that she took the time to assist you and provided such a polite and friendly service. We understand how important it is to have clear information and reassurance when discussing your warranty, and we are pleased that Teigan made your experience a positive one.
Your kind comments will be shared with Teigan, who will be delighted to know that her support and friendly approach were appreciated.
Kind regards,
Warrantywise
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.