AutoSelectWarranties ltd  Reviews 191

We took out a warranty for our vehicle and this was the gold level. When a fault developed we contacted them and followed procedure. However they refused to pay for the repair saying it was wear and tear. There was a list of suspension faults listed on the booklet but they didn’t accept this. We are really disappointed when there are so many things covered on the claim booklet but they don’t proceed with the claim. They don’t even cover the diagnostic fee and say they will only pay £50 if a claim is approved. The warranty is not worth paying for.

I only giving this company 1 star because I have to to write the reviews. This company is a bloody joke DO NOT USE my car broke down why I was on holiday why in warranty . I called out RAC who had to cut the wires to hand break so I could move and get the 4 kids under 5 back to hotel to keep them safe as I was on m5 . Just phone warranty company when I got back home I am one day out of warranty and he said there nothing they can do even knowing it happened when the car was in warranty.
I asked to speak to manager and guess what he was busy, and can’t talk to me.
The warranty company isn’t worth getting all they want is your money.
The operator who answered the phone really did not care and his customers service was zero. DO NOT USE THIS COMPANY

Awful bunch of lying phone operators and email writers bar one, a gent called Adam who stepped up to right a massive wrong

Really helpful, quickly paid my garage direct so I could be back on the road. Couldn't ask for more

Excellent service from Auto Select Warranties Ltd. The team was professional, helpful, and efficient throughout the whole process. Everything was handled smoothly with great communication.

Highly recommended — a reliable company with outstanding customer service.

if i could give them a minus star they'd get -10 absolute cowboys , state an item is covered then when you try and claim suddenly they invoke the "wear and tear" on the very item they state is covered ,they then close down the claim and refuse any further communication without sending the necessary letter so the ombudsman cannot get involved either .There was another occasion on this same "warranty" that i tried to claim , they made it so complicated and drawn out i gave up .

Car developed a fault whilst being delivered. Called this company and initially it sounded promising. Take to a VAT registered garage and get a quote. So I did. Over 24 hours later they respond, so not within their time promise. They then found an incorrect part and suggested this was supplied. They wouldn't accept that it was the incorrect part, as per other reviews, rudely and bluntly insisting I was wrong. I wasn't. Part they were trying to supply was for a manual variant of the car, and supplier had incorrect OEM number listed. Managed to persuade the dealer to just sort, which they did. So no pay out here, unless the dealer managed to negotiate!

Second issue.
EML On. Take to garage for diagnosis. Send quote to them. Now I confess, I did just authorise the garage to proceed, which is against their procedure, but my thinking was this:

* The vehicle was always going to be fixed. Paid for by the warranty company or not.

* As they seek to pay the minimum possible, they would never have paid the invoice total. They would have paid £75 (maybe) for an hours labour, and about £30 for a cheap aftermarket part.

* Waiting for authorisation therefore, adds no value to the process, as if they didn't approve, I would have paid.

* If they had approved, I'd have still paid the difference between what they would have paid and the genuine ford part and difference in labour rate.

They then voided the claim as I was out of process. Not a penny. I'll leave readers to decide how they feel about this, but for me it's pure payment avoidance. I accept that I am technically in the wrong, but hey, they can fail to respond in 24 hours as per the first claim.

So I get that to make money they need to pay out as little as possible, but crikey, they take this to an extreme.

Please also observe the condescending response they will no doubt offer to this review, as another example of their customer service. I'm sure it will make for good reading.

Great service, good level of comms! Highly recommend for the price.

Great guys to deal with.
sam is top guy. paid the claim for me instantly

The alternator in my BMW went wrong and I was able to claim through the company. The lad I spoke to on the phone (Abdi) was helpful and knowledgeable. Would recommend.

I had a great experience with Auto Select Warranties. They were very professional and communicated excellently. The process was very straightforward. They asked me to have the car inspected to identify the issue and provide a diagnostic report, which I did. They covered the full amount, including parts and labour. Recommended them to anyone.

Happy with the way everything was dealt with.

Thank for helping with my Mechatronic repair

Amazing service from the team would highly recommend

Im greatful for Autoselect warranties help. I had an issue with my car going into limp mode and cutting out. My garage told me the issue was my DPF, Turbo and manifold. My warranty claim limit was £1000 and my garage quoted me £2400. Auto select picked up my vehicle and took it to one of their known garages who did a carbon clean and changed the Turbo and regenerated the DPF. It all cost £1330. They paid the £1000 and I paid the shorfall. I was happy as couldnt afford such a large shortfall my garage quoted. The only issue I had was waiting on call backs from the repair department as they were always busy. But as I got my vehicle back within a week, I was happy.

Never had an issue with this warranty company was very sceptical at first as we all know warranties aren't the best but can fault these guys at all! Would recommend signing up with then when given the chance

Great service from adam. Claim on a turbo for my audi.

Been using Autoselect for 4 months , had an absolute nightmare with the previous warranty company , dealt with Adam and he set my mind at rest immediately with a very small issue and everything was rectified within 48 hours , thanks Adam . Would recommend

I had a warranty in place for my vehicle with this company. Engine management light came on,I reported the issue,i was advised to take it to reputable workshop,i took it there,mechanic fixed the issue in couple of hours.auto select warranties made payment same day.
The whole process was easy and hassle free.
Would highly recommend them.

This company asked me to go to the garage get a written estimate and email it to them which I did.
To cut a long,long story short the price from the garage is as £781.
This so called warranty company came back saying it should cost no more than £216. I’ve rung round garages and everyone of them laughed and said not a chance.
Rung the warranty company back and they’re having none of it making excuse after excuse.
I don’t normally leave reviews but this consonant is a joke.
Do not use for your own sake.