Automotive Repair Systems Reviews 

1,820
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the exceptional level of service, emphasizing that bookings are handled smoothly and efficiently from beginning to end. People frequently mention that the technicians are remarkably polite, punctual, and professional when carrying out vehicle repairs. Reviewers emphasize that scratched bodywork and damaged alloy wheels are restored to a flawless, brand new condition. Some reviewers were not happy with communication gaps or had to follow up regarding operational details. A few consumers also shared occasional concerns about the final finish quality or weather-related delays during the process.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient repairs and exceptional... See more

Staff

People report positive experiences with staff, frequently highlighting the polite, friendly, and professional... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with flawless repairs that make... See more

Product

Customers expressed great satisfaction regarding the product quality, noting that wheels, bumpers, and doors... See more

Customer service

Reviewers highlight great satisfaction with customer service, consistently praising helpful staff and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top Notch all round from Adam SMITH repair Specialist. NO rating from the office side of your company, expect very poor customer contact None existence, office to customer of date and time etc. I had... See more

Company replied

Rated 5 out of 5 stars

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected a... See more

Rated 5 out of 5 stars

Tip top service from start to finish. Booking process was straightforward and Joseph did a superb job fixing a small dent and several scratches at various points on the bodywork including a quite deep... See more

Rated 5 out of 5 stars

Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier... See more


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Car Repair and Maintenance

About Automotive Repair Systems

Written by the company

Automotive Repair System is one of the UK's leading SMART Repair providers.

SMART Repair Specialist Based in the South East, South West and North West.

The only SMART Repair Operator offering all SMART Repair Processes.

We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.

We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.

>
















Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,820)

456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent work

thankyou Rhys for organising, and Craig for your excellent work,
Great service, excellent job and a fair price

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I was booked in for the end of October but got a call a few weeks ago from the engineer asking if I would be available and I was so all was done. Engineer was extremely polite and did a great repair job. What an excellent service. The engineer is a credit to the company.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I would like to sincerely thank George…

I would like to sincerely thank George for his outstanding work on my car. He was extremely professional, courteous, and thorough from start to finish. He arrived on time and took great care in repairing the damage to the front passenger-side bumper.

George spent over three hours carefully working on the repair, paying close attention to every detail. The finished result was exceptional—the bumper looked as though it had never been damaged.

I truly appreciate George’s time, effort, professionalism, and dedication to delivering such a high-quality repair. Thank you, George, for doing an excellent job. I would highly recommend your services.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Top class work

The work was exceptional can't believe how good it is can't tell there was ever an damage. Would highly recommend top class work very happy.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

The whole process was excellent

The whole process was excellent. George, the technician arrived promptly and got to work, even though we were at work. All paintwork was corrected and chips filled in, looks like new. George even came back and polished out some small scratches. Amazing service, thank you very much.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed, Joseph was excellent and repaired alloys and small dint very professionally. Great service all round, thanks!!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

5* Recommended

This company was recommended and it certainly deserves 5*. Lovely people to deal with throughout the entire process from booking in to collecting our vehicle. The work was fantastic and completed within the time they advised. I would thoroughly recommend. Thank you for providing an excellent service without the drama and stress.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant work, very pleased.

Brad notified me when he'd arrive, which he did on time. He was very friendly, professional and clearly knew what he was doing.
The nasty stone chip on my driver's door is now invisible.
I'm very happy with the service and I would certainly use them again.

28 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look